2 replies to this topic

[Jay247]

Guys,

my reset button doesn't react anymore to a gentle squeeze from my stylus! It's highly annoying as my XdaIIs needs resetting every otehr day at least. The only way to revive it after a crash now is to take the battery off, which of course might mean I lose all my data due to the backup-battery-bug.

Is there any way I can perform a hard-reset without having to use the soft-reset button? And if I tell O2, will they replace my handset? It's about 5 months old now.

Any comments appreciated!


N.B.:
An "ungentle" squeeze doesn't do the trick either!

[Pondrew]

This really should be covered by warranty. Resets, obviously soft more so then hard, are absolutely necessary with a pocket pc.

Time to get O2 to send it for repair as long as you're sure there's no reason they could call it damage through neglect?

[Jay247]

I'll give them a ring tomorrow and see what they say. It's strange, because it just stopped working after a huge (software)-crash. It feels like it's depressing properly, but doesn't execute the function anymore.

Thanks Pondrew, I'll let you know what I find out about O2's customer service!