I rang Orange today to see why this was a problem and was told that the software did this on purpose!! The reasoning was that if the phone kept trying to sync email and kept failing that it would be consuming GPRS volume on the same emails. I cannot really believe this for 4 reasons:
1) It would render the phone useless as a business tool for push email - or a main mobile email platform at least
2) It never happened on an M1000 we had, so I cannot believe they would configure the M500 in this way.
3) It would show a woeful ignorance of the synchonisation technologies out there that can carry on synching where they left off when the GPRS connection was lost
4) If it failed an email sync, it is going to have to do it at some point - so what difference does it make to that fact if you had to turn the phone on and off first!!
has anyone had similar problems and do they have any solutions?
I'd be interested in any Orange phone trainers' comment on what I was told, because it seem incredible that they would think this way.