Guest CAVADIAS Posted February 1, 2006 Report Share Posted February 1, 2006 Dear all, Please help, How can I get it reapaired? I live in Greece and ordered it from expansys. Are you aware of a service method? Thank you in advance. Regards Link to comment Share on other sites More sharing options...
Guest fluffcat1 Posted February 1, 2006 Report Share Posted February 1, 2006 Dear all, Please help, How can I get it reapaired? I live in Greece and ordered it from expansys. Are you aware of a service method? Thank you in advance. Regards Hello, look on www.clubimate.com for your local service agent and ask them for a price. In the UK it is SBE ltd and they are useless. Expansys use SBE :-( As a chargeable repair it will cost approximatley £100 - £120 based on costs for other HTC handsets. Are you confident enough to open the casing and tell me the part number of the screen? I may be able to locate one for you to fit yourself. pm me if you require any more info Richard Link to comment Share on other sites More sharing options...
Guest CAVADIAS Posted February 1, 2006 Report Share Posted February 1, 2006 Richard, opening the case will void the waranty. Could this affect afterwards incase I send it for service concerning the repair costs? (I will pay for the screen ofcourse.) Link to comment Share on other sites More sharing options...
Guest fluffcat1 Posted February 1, 2006 Report Share Posted February 1, 2006 Richard, opening the case will void the waranty. Could this affect afterwards incase I send it for service concerning the repair costs? (I will pay for the screen ofcourse.) Hello, yes voiding the warranty would potentially affect you in the future, but as screen damage is not under warranty I wouldn't worry too much.... If you are careful you *can* replace the screen *without* voiding the warranty. Follow my method for typhoon here: http://www.modaco.com/Removing_c500_fascia...y_-t228450.html If there is no local service agent, the cost of sending the phone to the UK to keeo the imate warranty may push the 'official' repair cost up above the price of a new phone :-( If that is what you want to do, get a quote. If it's high, sell the handset on ebay. Richard Link to comment Share on other sites More sharing options...
Guest yzumbado Posted March 10, 2006 Report Share Posted March 10, 2006 Hi: I have a similar problem with a second hand sp5 bought at ebay, my problem is with the joystick it doesn’t move left/up and and is hard to get the “enter” action (1 each 30 tries). I opened the phone and realize that the joystick was controlled by a chip (I was hoping that the problem could be just a little dust or something), I contact club imate support, and ask them if they sell replacement keypad, but they said NO. That I have to send my phone to their service center in Dubai. The problem is that I live in Costa Rica (Central America) so that's not an option for me. When I read this topic I thought, that maybe I could buy your phone, or maybe someone could help my find the replacement keypad in the UK and sell it to my via Ebay or something… I know it sound crazy, but I love my SP5 and it worth the try ;) Thanks Yoel Zumbado From Costa Rica Link to comment Share on other sites More sharing options...
Guest CAVADIAS Posted March 11, 2006 Report Share Posted March 11, 2006 Sorry to hear about your joystick, I have sent my sp5 for repair. Next time I brake the screen I will let you know! Cheers Link to comment Share on other sites More sharing options...
Guest da_mayhem Posted March 11, 2006 Report Share Posted March 11, 2006 Sorry to hear about your joystick, I have sent my sp5 for repair. Next time I brake the screen I will let you know! Cheers <{POST_SNAPBACK}> Nevermind if you dismantle the SP5, it has been out of warranty knowing that the screen has been broken due to the owner's fault. By the way, is it the casing's screen or the LCD? Link to comment Share on other sites More sharing options...
Guest yzumbado Posted March 11, 2006 Report Share Posted March 11, 2006 I´m happy for you and your sp5 !! I bought a bluetooth frogpad in order to have a workaround to my joystick problem ;) Link to comment Share on other sites More sharing options...
Guest deoman Posted March 14, 2006 Report Share Posted March 14, 2006 (edited) Just got my phone back from service today, my display was defect - warranty did not cover this damage, and i could not find a replacement display anywhere for the phone. Look at the pics, maybe someone could use the #part numbers ;) EDIT: This display is for a Qtek 8310 / I-Mate SP5 Edited March 14, 2006 by deoman Link to comment Share on other sites More sharing options...
Guest Bunu Posted March 21, 2006 Report Share Posted March 21, 2006 Hi there, I'm unfortunately in the same boat. I have the 8310 which I think is identical to the sp5 in parts. My screen is busted, the casing is fine, but I need to get it fixed. I see that the cost to send in to repair might be ridiculously expensive. I'm happy to try to arrange the repair myself - warranty or not - since the damage is out of warranty and the device is useless as is. Any tips on how I can get my hands on the right parts? I'm living in the Caribbean, but have a Canadian home address I can use for shipping. Any help in figuring out either: where to get the parts; or a north american address to get repairs done would be very appreciated!!!! Thanks in advance! Link to comment Share on other sites More sharing options...
Guest deoman Posted March 23, 2006 Report Share Posted March 23, 2006 I looked all over the place, searched for weeks, i only found SP3 screens, no SP5 screens - SP3 screens costs aprox 60-90 US$ I payed $200 aprox for my repair (!) Link to comment Share on other sites More sharing options...
Guest trevdixon Posted March 23, 2006 Report Share Posted March 23, 2006 My screens cracked too, just the LCD. I'm lost without use of my SP5, I'm going to try and claim the cost of repair/replacement on the house insurance! I've attached a picture of my poorly phone! Link to comment Share on other sites More sharing options...
Guest Bunu Posted March 25, 2006 Report Share Posted March 25, 2006 I looked all over the place, searched for weeks, i only found SP3 screens, no SP5 screens - SP3 screens costs aprox 60-90 US$ I payed $200 aprox for my repair (!) <{POST_SNAPBACK}> $200 sounds expensive, but better than the uk prices quoted earlier. Please tell me where you even go for repairs in North America. I guy I emailed at expansys said I'd need to send it to Germany. Many thanks Link to comment Share on other sites More sharing options...
Guest deoman Posted March 25, 2006 Report Share Posted March 25, 2006 For QTEK / IMATE repairs, check with the shop where you bought it, they will direct you to the closest repair center. Link to comment Share on other sites More sharing options...
Guest PaceUK Posted April 10, 2006 Report Share Posted April 10, 2006 For QTEK / IMATE repairs, check with the shop where you bought it, they will direct you to the closest repair center. <{POST_SNAPBACK}> =D> #-o :-$ :roll: ;) anyone managed to find one of these? Link to comment Share on other sites More sharing options...
Guest MitchellO Posted April 12, 2006 Report Share Posted April 12, 2006 $200 sounds expensive, but better than the uk prices quoted earlier. Please tell me where you even go for repairs in North America. I guy I emailed at expansys said I'd need to send it to Germany. Many thanks <{POST_SNAPBACK}> Yeah but if you consider the cost of the phone it is probably worth it. Link to comment Share on other sites More sharing options...
Guest PaceUK Posted April 12, 2006 Report Share Posted April 12, 2006 Yeah but if you consider the cost of the phone it is probably worth it. <{POST_SNAPBACK}> Expansys wont help me and I cant seem to find anywhere in the uk... pretty poor after sales support by the suppliers if you ask me. Link to comment Share on other sites More sharing options...
Guest MitchellO Posted April 12, 2006 Report Share Posted April 12, 2006 Expansys wont help me and I cant seem to find anywhere in the uk... pretty poor after sales support by the suppliers if you ask me. <{POST_SNAPBACK}> That sucks. I'm not sure where you should go. Link to comment Share on other sites More sharing options...
Guest fluffcat1 Posted April 12, 2006 Report Share Posted April 12, 2006 Expansys wont help me and I cant seem to find anywhere in the uk... pretty poor after sales support by the suppliers if you ask me. Expansys should have directed you to SBE limited, as mentioned further up in the thread, as they are I-mate's service agent within the UK. Richard Link to comment Share on other sites More sharing options...
Guest PaceUK Posted April 12, 2006 Report Share Posted April 12, 2006 Expansys should have directed you to SBE limited, as mentioned further up in the thread, as they are I-mate's service agent within the UK. Richard <{POST_SNAPBACK}> Hi Richard, yes I read that bit and thats what I was hoping expansys would do. I dont suppose you have any contact information to hand do you? Many thanks, Pace Link to comment Share on other sites More sharing options...
Guest fluffcat1 Posted April 12, 2006 Report Share Posted April 12, 2006 Hi Richard, yes I read that bit and thats what I was hoping expansys would do. I dont suppose you have any contact information to hand do you? Many thanks, Pace As previously mentioned it's listed on clubimate, and it has been listed before elsewhere on this site - but here's a useful link to save you typing it into google.... http://www.google.co.uk/search?hl=en&q=sbe+ltd&meta= club imate: http://www.clubimate.com/t-SERVICE_UK.aspx the url for SBE themselves: http://www.sbe-ltd.co.uk/ Would you like me to ring them for you as well? ;) Richard Link to comment Share on other sites More sharing options...
Guest PaceUK Posted April 25, 2006 Report Share Posted April 25, 2006 As previously mentioned it's listed on clubimate, and it has been listed before elsewhere on this site - but here's a useful link to save you typing it into google.... http://www.google.co.uk/search?hl=en&q=sbe+ltd&meta= club imate: http://www.clubimate.com/t-SERVICE_UK.aspx the url for SBE themselves: http://www.sbe-ltd.co.uk/ Would you like me to ring them for you as well? :P Richard You could do if you wanted... but thats about as neccessary as that troll... ;) Link to comment Share on other sites More sharing options...
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