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#621
jimbouk

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My Unlimited Bundle was due to run out tomorrow. Just had a 30 minute battle with O to get it renewed... and won!

I phoned two weeks ago to confirm it could be renewed but when I tried to today, they tried to put me in 30mb deal... then tried to charge £18 for unlimited... but after i pointed out a few things (such as their guy accusing me of lying about the call two weeks ago), they agreed to £8 inc VAT per month for unlimited for another 12 months.

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#622
Confucious

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Great news Jimbo, but why do O make it so hard?

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#623
jimbouk

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Guess what...



they mucked it up and applied the 30mb bundle instead...

So another hour on the phone and lots of "we're very sorry but we actually cant do anything" then retentions call me back and I get 250mb a month for free for two months whilst I decide what to do.

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#624
spacerace

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Guess what...
they mucked it up and applied the 30mb bundle instead...

So another hour on the phone and lots of "we're very sorry but we actually cant do anything" then retentions call me back and I get 250mb a month for free for two months whilst I decide what to do.


they've just done the same to me. "yes we can renew your unlimited bundle no problem". I get them to promise to call if for any reason they can't re-apply the unlimited bundle. I check a week later and I just have the 30MB bundle applied! I will be calling retentions shortly..

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#625
jimbouk

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I checked this morning and I have the 250mb OBS (business) Bundle on my account as a temporary fix.


According to their records I only use 40 mb a month... I reckon its actually closer to 300mb...

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#626
spacerace

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I checked this morning and I have the 250mb OBS (business) Bundle on my account as a temporary fix.
According to their records I only use 40 mb a month... I reckon its actually closer to 300mb...


I'll see if I can get that added on.

Anyone using 31MB+ is in the same boat regardless though.

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#627
Confucious

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Aaaaaagggghhhh!

If you are only using 40Mb then 250 is fine, but if, on the other hand, you are using 300Mb then you will be screwed.

What with Voda giving 500Mb free (if you exclude the fact they've put their prices up by £5/month) and O2 als doing better bundles, now is probably a good time to look around.

Why on earth do Orange make it so difficult, you KNOW they can do OWU if they want too so why don't they?

Good luck, hope you both get it sorted.

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#628
spacerace

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Panther 40 and Panther 45 now have an option of "250MB Unlimited Mobile Browsing" so there may be a non 'business' route for getting the 250MB. Still nowhere near the OWU offer but much better than 30MB!

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#629
Confucious

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But still only on expensive plans...

I now have 3Gb but even on the 1Gb T-Mob W'n'W I never had to think about data usage. I have used over 500Mb but not a lot, so anything less than 500Mb and I would have to think about my usage. With 1Gb you just don't have to think about it, it's far more than you'll use on your phone unless you use it as a modem (which is why T give 3Gb on modem plans). What I'm saying (I think) is that even 250Mb is not exactly generous and to make you get an expensive plan just to get that I think is not 'competitive' - if you want to use data you still need a really good reason to stay with O.

Of course, if you only use occasional data then 250Mb or even 30Mb may be enough, but to me that defeats the point of having a SmartPhone.

Just my 2d's worth.

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#630
Dr Who

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Leave. Leave now. The competition is bright and it ain't orange.

TBH I can't believe this one is still running. Wasn't there some talk that O were going to offer unlimited data for a flat fee 'in a month' in summer 2006? I remember fighting with them then to get the same package that a lot of other people had not problem having added and in the end walked away. Sooooo, very pleased I did.

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#631
jimbouk

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I am happy with the 250mb on my Kaiser for now (that covers dierct push, surfing, msn etc) - but have today popped a 3 payg sim in my laptops WWAN HSDPA slot and can now easily just pay £10 top up for 1gb of data for 30 days for more serious data requirements.

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#632
Confucious

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Glad you're happy with that, but having to pay an extra £10 is a bit off. Hopefully you won't need it that often!

PS Was in a basement in central London today - no reception on T or O2 but the people on Orange were OK!

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#633
jimbouk

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I have been working near Old Street recently and all my clients' Iphones on 02 keep losing signal - but Orange is very good.

I was impressed with 3 on the laptop too - a good 2mb download in Fulham and N1 today.

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#634
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I'm on a month by month deal now (contract ran out last november and don't want another 12/18 month lock in). If I were to call Orange and try to get additional data added, would they lock me in to a contract? I don't want another contract at this stage, but could do with a bit more than 4MB data per month...

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#635
jimbouk

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If you speak to retentions and suggest that you are going to leave purely for data reasons, they might let you have the 250mb bundle on a month by month basis. That's what they have done for me.

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#636
moodog

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thanks jimbo - now to decide if I can be bothered spending an hour on the phone to customer service...

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#637
Chiz

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I have just gone back to Orange after having my Vario III on T Mo.

Getting the HTC Hero on Dolphin 45 or something with 500mb of data in the price.

Time for a change and the T Mo signal in my house (or the suggested coverage on their site for the postcode) is not good.

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