I've just called Orange to upgrade and there system is currently down. I was told that I couldn't upgrade as the phone wasn't out yet. Once I'd pointed out to the guy that according the website it was I was then told that It wasn't available on upgrade. It seems that new customers are more important to Orange than the ones they already have.
Tell us something we don't already know then! They've always done this. Frankly I can't see how the hell they get away with it, it's a bloody disgrace. Especially after they spent a boatload of money last year advertising the fact that they *most definitely* look after existing customers, which is clearly utter, utter bollocks.