5 replies to this topic

[C++ Developer]

I have a fault with my C550 and wondered if anybody has a geographic telephone number for the manufacturer HTC? Orange seemed to tell me that the manufacturer was SPV ??

Tim

[randomelements]

You can get the number direct from their site:

http://www.europe.ht...s_by_phone.html

[fluffcat1]

randomelements, on Sep 14 2006, 13:23, said:

You can get the number direct from their site:

http://www.europe.ht...s_by_phone.html

Warranty service is available from HTCEurope, a different division.

http://service.htceurope.com/

Richard

[C++ Developer]

fluffcat1, on Sep 14 2006, 13:27, said:

Warranty service is available from HTCEurope, a different division.

http://service.htceurope.com/

Richard

I am struggling getting a warranty with my C550. I have the usual joystick problem but also the headset does not work properly. Orange told me that the headset was not supported by them despite it being in the package that Orange supplier when I bought the handset.

[fluffcat1]

C++ Developer, on Sep 14 2006, 14:00, said:

I am struggling getting a warranty with my C550. I have the usual joystick problem but also the headset does not work properly. Orange told me that the headset was not supported by them despite it being in the package that Orange supplier when I bought the handset.

Your warranty should cover all accessories. Read the terms in the box. Go through the wizard on the HTC webpage and enter 1 symptom at a time. The page will confirm if you are still under the manufacturers warranty based on date of production of the device. If not, you will need your Orange contract dated with the IMEI of the unit on it as proof.

Is it your headset or the headset jack that is the issue do you think?

Richard

[randomelements]

I had a problem with the headset - the wire was damaged internally.

Orange say that the phone/accessories do not form part of the contract with them so you have to go through HTC, but HTC only repair the phone and do not provide spare accessories.