mainly here, i'm referring to the 'waiting for 45minutes to get through to customer services' problem it seems a lot of people are having.
My dad has had an orange contract for about 11 years now, back when '3' started first, he was going to change, but orange, changed his contract for him and now offer him 500 xnet minutes, 100texts for 25 quid a month. on a 'personal' contract used for business.
we got a M600 off orange in july, so far, its been swapped out for a replacement 3 times and is due to go for another swap out tomorrow morning (screen issues-seems like a loose connector)
put simply, it goes like this.
fault found on phone
ring up orange, (get through in UNDER 5minutes, i dont know why some people are having to wait soo long!)
they tell us to remove battery and stuff, and have handset ready for collection from an address of our choice, give them the imei of the phone,
wait for them to collect and swap out for a brand new handset.
is it just a 'freak' chance that we've never really had any bad service from orange?! (they even offered the m600 as a FREE upgrade for him but we had to change over to an 18 month contract)
(2g) reception is really good, (apart from some areas, but then o2 and t-mobile even cut out in those areas)
calls have dropped with the sim in a motorola razr but never so far in the m600.
all in all, i'd actually like to THANK orange for the customer service they provide!
i've heard of really bad experiences, but thats been about it!
and they've also been really helpful with resolving issues too.