Guest soup dragon Posted November 21, 2006 Report Share Posted November 21, 2006 Just got my Vario II on T-Mob WnW. Problem is that whenever I try to access the internet it says 'Connecting' and then a Cannot Connect message (Dialed: general.t-mobile.uk Cannot connect for an unknown reason, blah blah blah) Any ideas why this should be? I've not messed with the settings at all. I'm not in a 3G area at home, but when I dropped my daughters at school this morning I saw the 3G icon but it still could not connect. :) Link to comment Share on other sites More sharing options...
Guest iharkins Posted November 21, 2006 Report Share Posted November 21, 2006 I had the exact same problem with my first Vario II. I tried everything Tech Support could think of and it still didn't work so they assumed it was faulty and replaced it. The new handset works fine. Link to comment Share on other sites More sharing options...
Guest richard_d Posted November 21, 2006 Report Share Posted November 21, 2006 Have you checked there's no proxy set? Link to comment Share on other sites More sharing options...
Guest BenPye Posted November 21, 2006 Report Share Posted November 21, 2006 Have you checked there's no proxy set? Have you tried a full HARD reset? Some of the initial T mobile customisations may have failed to take proberly.....try one and see if the problem still exists before you send it back! Link to comment Share on other sites More sharing options...
Guest soup dragon Posted November 21, 2006 Report Share Posted November 21, 2006 Have you tried a full HARD reset? Some of the initial T mobile customisations may have failed to take proberly.....try one and see if the problem still exists before you send it back! There's no proxy set up and I've not done a hard reset yet. Tech Supp said that it looked like my account had not been fully set up yet (only got the phone yesterday). Will leave it until tomorrow and then see what happens. Thanks Link to comment Share on other sites More sharing options...
Guest miniboot Posted November 24, 2006 Report Share Posted November 24, 2006 i have started getting this problem last night. thing is, it doesn't happen all the time, but the last 3 nights, the internet has been inaccessible (when I know that someone else on my business plan has been able to use it fine), and all this morning I had the same problem, but now it's working fine, and it was working fine yesterday in the daytime. a couple of nights ago, I wasn't even getting the error message, it would connect properly to the server but nothing would open, IE would just hang on 'opening' on any web page, and when I hooked it up to my laptop the status light for 'received' wouldn't flash, just the one for 'sent'. tried everything, no proxy issues, it's baffling and very disappointing. Link to comment Share on other sites More sharing options...
Guest richard_d Posted November 24, 2006 Report Share Posted November 24, 2006 i have started getting this problem last night. thing is, it doesn't happen all the time, but the last 3 nights, the internet has been inaccessible (when I know that someone else on my business plan has been able to use it fine), and all this morning I had the same problem, but now it's working fine, and it was working fine yesterday in the daytime. a couple of nights ago, I wasn't even getting the error message, it would connect properly to the server but nothing would open, IE would just hang on 'opening' on any web page, and when I hooked it up to my laptop the status light for 'received' wouldn't flash, just the one for 'sent'. tried everything, no proxy issues, it's baffling and very disappointing. Is the other person the same business plan using the same transmitter? It could be a faulty transmitter/maintenance? Link to comment Share on other sites More sharing options...
Guest soup dragon Posted November 24, 2006 Report Share Posted November 24, 2006 Will leave it until tomorrow and then see what happens. Everything working nicely.......must have taken a while for account to get set up. Link to comment Share on other sites More sharing options...
Guest miniboot Posted November 24, 2006 Report Share Posted November 24, 2006 someone in customer support told me that it is because the phone is trying to connect to 3G, when there is a weak or no 3G signal and it should be trying to connect to GPRS (very strange because I had the 3G icon, the 3G signal is full, and it is in exactly the same place working in the daytime as it is in the evening when it doesn't work). No maintenance work reported in my transmitter area when I called tech support the past few nights to find out why it doesn't work. Link to comment Share on other sites More sharing options...
Guest miniboot Posted November 26, 2006 Report Share Posted November 26, 2006 Yup, sure as clockwork at 10pm this evening my internet cut out, but by taking it off 3G (settings -> phone -> band -> change auto to gsm), I am able to use it, albeit at a severely reduced speed. Is anyone else having this issue? I'm in SW11, London. Link to comment Share on other sites More sharing options...
Guest richard_d Posted November 26, 2006 Report Share Posted November 26, 2006 Yup, sure as clockwork at 10pm this evening my internet cut out, but by taking it off 3G (settings -> phone -> band -> change auto to gsm), I am able to use it, albeit at a severely reduced speed. Is anyone else having this issue? I'm in SW11, London. Just a thought - I'm no radio expert but I wonder whether at 10 something (pirate radio?) transmits and interferes with the signal? Link to comment Share on other sites More sharing options...
Guest jimbohkm Posted November 27, 2006 Report Share Posted November 27, 2006 Just a thought - I'm no radio expert but I wonder whether at 10 something (pirate radio?) transmits and interferes with the signal? I have been suffering very similar problems, T-mobile are adamant there is nothing wrong with the cell, however I'm sitting at my desk with a full strength 3g signal and unable to connect to internet or collect emails, however if I drive a couple of miles away, it works perfectly..... Very frustrating, especially as this time last week it worked perfectly sitting at the same desk! T-mobile have reset my sim, etc to no avail... Regards J Link to comment Share on other sites More sharing options...
Guest elhornet Posted November 27, 2006 Report Share Posted November 27, 2006 Getting the same thing periodically myself. Started on the weekend. Tried to Skype over 3G today and it was having none of it! Link to comment Share on other sites More sharing options...
Guest pete.major Posted December 2, 2006 Report Share Posted December 2, 2006 I've just switched from Orange to Tmobile for Web n Web Plus (for streaming). Got my phone a few days ago... Been very disappointed with internet. Having exactly same problems as you guys are describing. My Orange phone (M3100) works perfectly. Think there must be a fault on Tmo network. Hmmmm should I send it back? Can't decide. I live in west London. Link to comment Share on other sites More sharing options...
Guest wrxppp Posted December 3, 2006 Report Share Posted December 3, 2006 I've just switched from Orange to Tmobile for Web n Web Plus (for streaming). Got my phone a few days ago... Been very disappointed with internet. Having exactly same problems as you guys are describing. My Orange phone (M3100) works perfectly. Think there must be a fault on Tmo network. Hmmmm should I send it back? Can't decide. I live in west London. I've also had problems since the 24th. Calls when 3G has been displayed have been cut off or I cannot even dial out. T-Mob suggested altering the Band selction to GSM rather than Auto which cured things, but then I have to switch it back to auto to make best use of WnW. T-Mob assured me of no Network issues, but I've had no issues in the preceeding 2 months. I'm in Northamptonshire Link to comment Share on other sites More sharing options...
Guest sh500 Posted December 3, 2006 Report Share Posted December 3, 2006 I've been having the same problem for about 3 weeks now. Was working fine for the 1st week or so when I got my phone but then it has been very flaky. Managed to get a connection yesterday on 3G but again nothing today. Again like others, GSM works fine but what's the point of that when i've got 3G compatible phone! Link to comment Share on other sites More sharing options...
Guest Si_W Posted December 4, 2006 Report Share Posted December 4, 2006 See Email just sent to T-Mobile Customer Service...... Dear Sir/Madam, Tel No : 07951 xxxxxx I have just contacted the your Customer Service centre with a concern over the availability of the T-Mobile 3G Network based in North London due to a problem where I can neither hear calls or people I am calling hear me, when using the 3G Network. Please note that this happens regularily in my home area and does not tend to happen in other parts of London. I have resolved the problem, from advice form a telephone forum, that by changing my phone to GSM, and therefore removing the 3G ability, I can then make and recieve calls. Please see http://www.modaco.com/index.php?showforum=204 for the number of threads of concern over the T-Mobile service issues. Obviously this has an impact in useability of the telephone in having to change between GSM and UMTS, but also as I have paid for the Web and Walk Professional package to enable me to use my phone as a modem and this is also restricted if I have to keep moving from GSM to UMTS. The reason I swiched to T-Mobile was due to the offer of unlimited data traffic and with HSDPA speeds of upto 1.4mbps and being able to use the Vario II as a modem for my laptop. From my call with Customer Service I detailed the problem, which was known to the agent, however, when I asked if there was an action plan to resolve this issue she stated that there were no plans to fix the problem. I accept that 3G is an emerging technology, however when I pay for an advertised service I expect to recieve it. From what I can gather the issue is due to the number of 3G connections to a given transmitter and the fact that they are being overloaded by the volume of 3G calls. Due to the existing known problems with the network I assume that during your sales process you will be advising people of the problems they will experinece if they live in effected areas and concurrently develop a strategic plan to improve the network capabilites to ensure you can deliver what customers expect. Having signed an 18 month contract on the basis of the service to be provided I now find myself locked into a contract that does not deliver the service offered. Could you please advise ? Regards, Simon Williams. Link to comment Share on other sites More sharing options...
Guest jimbohkm Posted December 6, 2006 Report Share Posted December 6, 2006 Just an update, further to my post a few days ago... T-mobile decided that it had to be a fault with my handset as "there was nothing wrong with the network in the area in question" (this is not a rural location, it being the middle of Swindon!), they have sent me a new one today.... Exactly the same problem! It also displays the feature of once having failed to connect then losing all ability to make or receive calls until the phone gets a soft reset. I received the PAC code from my still current vodaphone account, but I have to say I am reluctant to transfer it to T-mobile at present. Oh well back on a non T-mobile phone to customer service Jimbohkm Link to comment Share on other sites More sharing options...
Guest pete.major Posted December 6, 2006 Report Share Posted December 6, 2006 Just an update, further to my post a few days ago... T-mobile decided that it had to be a fault with my handset as "there was nothing wrong with the network in the area in question" (this is not a rural location, it being the middle of Swindon!), they have sent me a new one today.... Exactly the same problem! It also displays the feature of once having failed to connect then losing all ability to make or receive calls until the phone gets a soft reset. I received the PAC code from my still current vodaphone account, but I have to say I am reluctant to transfer it to T-mobile at present. Oh well back on a non T-mobile phone to customer service Jimbohkm I had the exact same reply from Tmobile customer services - that I must have a faulty phone... Since I also have an M3100, I just popped the sim out of the Vario and into the M3100... and the exact same behaviour. The the technician suggested I might have a faulty sim... I doubt it but could happen I guess. Anyway, I was still in my cooling off period so I've cancelled the contract - can't wait around while it takes them months to fix. Link to comment Share on other sites More sharing options...
Guest Cowie Posted December 6, 2006 Report Share Posted December 6, 2006 I had the exact same reply from Tmobile customer services - that I must have a faulty phone... Since I also have an M3100, I just popped the sim out of the Vario and into the M3100... and the exact same behaviour. The the technician suggested I might have a faulty sim... I doubt it but could happen I guess. Anyway, I was still in my cooling off period so I've cancelled the contract - can't wait around while it takes them months to fix. I've been missing calls on a regular basis as the handset locks up (for the past two weeks). After reading this thread I've forced it to use GSM (GPRS) and all is now working (well no lock-ups in the last 48 hours) and the battery is lasting about twice as long. It's a bit of a bugger though as I signed up to WnW Pro to get HSDPA speeds. I hope they resolve this soon but have a feeling that this will be an issue for some time to come. Link to comment Share on other sites More sharing options...
Guest Si_W Posted December 11, 2006 Report Share Posted December 11, 2006 Hi all, just to let you know after writing the email to Customer Complaints T-Mobile Tech Services are going to be "Tracking my SIM" today for problems. They're confused that I cannot make calls on 3G at some times of the day and that during that time I can get online. Will keep you posted, but at leastt they are showing some concern ! Link to comment Share on other sites More sharing options...
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