79 replies to this topic

[tsutton]

Quote

' date='Feb 14 2006, 22:10' post='720']You won't be able to find out how many minutes you've used?!?

Same way as not being able to find out how many text message you have used up/how many left and also how many MB of GPRS has been used up.

Others can provide it online, why not Orange?

[TigerNet]

spacerace, on Feb 11 2006, 09:46, said:

I'd like to know if/when the Single Number facility will be available to personal customers, and not just business ones. It's a feature I would LOVE, and it's on 02 and Vodafone already....

Someone on the Premier CS did say they had heard it was "coming" but that I'd have to ring approx once a month to keep asking. I've rung twice now since Dec but no joy.

I did consider moving to a business just to get the feature, but I couldn't find as good a deal as the Premier tariff I'm on now, so held fast.

I wouldn't bother...this service is not all it's cracked up to be - it is effectively a call forwarding system from one device to another, the SIMs have different numbers, so if you call/text someone from your second SIM, they will not see your normal number...

Cheers
Nick

[ichilton]

Hi,

I have not had chance to read the thread yet so I hope these have not been asked already, but....

1) Is there any way of using Everyphone (330) any more? - they stopped advertising it years ago but it worked for ages after that. Last time I tried it though it didn't work. Is there any way to get it now?

2) Why oh why is it still cheaper to get a new contract than to upgrade? - I have had the same Orange contract+user for something like 8-10 years and I sadly cancelled it last month and took a new Orange contract out - more work for them but all it cost me was my number but I saved a fortune doing it - even over going through retentions - it's mad!

Thanks

Ian

[Mattt]

sporkguy, on Feb 12 2006, 14:03, said:

There is no system in place for us to be able to replace the equipment under the warranty. Orange have made it so that the only solutions are to either
1) send the handset off to TRS for repair or
2) offer emergency care

Its not that we're not aware of consumer law, its just that there's no way for us to act in a manner that is in line with these guidelines, due to the processes set in place by Orange.

When you say "us" do you mean "Orange Shops" Or "Orange Customer Services" or both?

Isn't it illegal to have systems in place which mean you can't comply with the law? Or even a lack of systems resulting in the same?

Lastly, please excuse my ignorance but who are TRS and why are they repairing it? If Orange are saying that it is the manufacturer's responsibility from day 29 onwards then wouldn't one of their solutions also be to tell you to contact the manufacturer yourself as it is no longer anything to do with Orange?

   Mattt

[pd.ryder]

Quote

There is no system in place for us to be able to replace the equipment under the warranty.

Convenient , don't you think?

I posed a question in another thread a few days back, whilst groaning about having to pay a ?15 administration fee before getting a phone replaced which was well under 12 months old and covered by Orange Care:-

Quote

If I decline Orange Care when I next upgrade and the phone develops a malfunction within 12 months (cus it will ) would Orange insist on a ?15 fee before they'll meet my statutory rights / manufacturers / retailers guarrantee?

Obviously not. They'll just tell me to f**k off because they don't have a system in place to be able to deal with me and, no doubt, continue to charge me contract rates for a service I can't use cus my phone's knackered.

I wonder what Offcom would feel about a company not being able to meet the most basic of customers rights? Would this leave them in breach of their operators license?

[moroni]

pd.ryder, on Feb 24 2006, 01:20, said:

: and, no doubt, continue to charge me contract rates for a service I can't use cus my phone's knackered.

I wonder what Offcom would feel about a company not being able to meet the most basic of customers rights? Would this leave them in breach of their operators license?

oh heck they would still charge  you for the rental, as its the sim card that has the phone number attached to it and that is still working.
its the same reason why you have the administration charge, you dont have to pay it as you could still use the sim card in a different phone, but if you want the original phone replaced then sure you should pay for it.

its no difference to car/house/life insurance you pay a monthly charge, and lets be honest here, ?5 is pretty reasonable, and if you need it you pay an excess, and ?15 is good for what you get! I work for a different retailer and we have a higher monthly charge and a $?50 excess, now that sucker is going to sting if you need it sure, but its cheaper than buying a new phone!

[shuurajou]

I believe whether or not you get charged the admin fee is based on how well you pay your bills, how often you have your handset replaced - if Orange has ever had a handset returned to them from you in the past which wasn't faulty as it was originally described by yourself.

E.g. Your screen had a dead pixel, you told CS that it had a broken keypad. When it gets back to Banbury, it is taken note of.

CS actually read out a list of T&C's and things like "you sure X is your address, X fee if you aren't there, X fee if you hold up the driver" etc. One of those is along the lines of "if it's not broke you'll be entitled to a charge".

Basically it boils down to if Orange have evidence that they aren't going to loose out, either because you don't pay your bills on time, or you keep returning handsets for false reasons, or for other reasons. Besides - look how car insurance works - there's always an extra fee, that's just the nature of insurance.

[pd.ryder]

shuurajou, on Feb 25 2006, 10:38, said:

Basically it boils down to if Orange have evidence that they aren't going to loose out, either because you don't pay your bills on time, or you keep returning handsets for false reasons, or for other reasons. Besides - look how car insurance works - there's always an extra fee, that's just the nature of insurance.

Don't want to be personal, but that's rubbish
I've never paid a bill late (DD) or had a phone returned for reasons other than those stated to OCS. As I've stated before, Orange will waive the admin fee once and thats yer lot.

My gripe is that any other insurance / extended guarrantee paid for on top of the manufacturers 12 month jobbie, doesn't actually come into effect until after the initial 12 months. If I've been negligent (left it on the table in the pub, someone nicks it and racks up a horrid bill, or it slides off the dashboard and out the window smashing into a million pieces) - fair enough, charge me ?15 excess. But just because the product malfunctions inside of 12 months - no way. That's taking the p*ss.

[/Rant over ]

[pcdoc]

Quote

' date='Feb 14 2006, 22:10' post='720']WTF?

You won't be able to find out how many minutes you've used?!?

P

The wierd thing is you can check them on "your account" doins on the orange website. I checked last week had 331 mins & some secs, checked today, have 320mins now looks to be about right too.

[shuurajou]

pd.ryder, on Feb 25 2006, 12:06, said:

Don't want to be personal, but that's rubbish
I've never paid a bill late (DD) or had a phone returned for reasons other than those stated to OCS. As I've stated before, Orange will waive the admin fee once and thats yer lot.

My gripe is that any other insurance / extended guarrantee paid for on top of the manufacturers 12 month jobbie, doesn't actually come into effect until after the initial 12 months. If I've been negligent (left it on the table in the pub, someone nicks it and racks up a horrid bill, or it slides off the dashboard and out the window smashing into a million pieces) - fair enough, charge me ?15 excess. But just because the product malfunctions inside of 12 months - no way. That's taking the p*ss.

[/Rant over ]

Hmmm, during my time I spent in front line customer services at Orange (now work in a different dept) I have waived admin fees on more than one occasion per single customer. What I quoted was merely how we understood it to work and what we were told. I could be wrong and we could have been told wrong (it's alarming how often that happened), but just telling you what I knew.

Again, I also recall that it depends how long you've been with Orange, or how long since your last replacement.

I'm really not 100% sure but recall these things being mentioned by various people are different points.

[impy78]

My question is:

Will my Nokia N70 explode/ stop working/ cause the universe to implode if I have it flashed with the generic firmware, as I have been informed by Orange staff previously?

Do Orange know what a bleeding awful idea the homescreen piece of shite is?


Which imbecile thought of it in the first place?

[sporkguy]

impy78, on Apr 15 2006, 22:11, said:

My question is:

Will my Nokia N70 explode/ stop working/ cause the universe to implode if I have it flashed with the generic firmware, as I have been informed by Orange staff previously?

Do Orange know what a bleeding awful idea the homescreen piece of shite is?
Which imbecile thought of it in the first place?

I wish I knew who came up with the idea because I would like to stick a rather hot object up his.. well you get the idea
I first encountered this blasphemous piece of 'ingenuity' on my K700 -- it took me all of 3 weeks before I got tired of it and got a flasher cable off eBay and debranded the sucker - ahhh it was like a breath of fresh air.

I was lucky with my 6630 because I had one of the last batches before they discovered how to stick the homescreen on series 60 devices.. they killed the 6680 because of it

and my D600 had it too - god talk about ruining a cracking phone. Debranded now though, and couldn't be happier


to answer your original question: no, your N70 won't be damaged in any way by a successful debranding - and you'll notice a lot more free memory and speed in the phone

[f1ddy]

sporkguy, on Apr 19 2006, 23:46, said:

I wish I knew who came up with the idea because I would like to stick a rather hot object up his.. well you get the idea
I first encountered this blasphemous piece of 'ingenuity' on my K700 -- it took me all of 3 weeks before I got tired of it and got a flasher cable off eBay and debranded the sucker - ahhh it was like a breath of fresh air.

I was lucky with my 6630 because I had one of the last batches before they discovered how to stick the homescreen on series 60 devices.. they killed the 6680 because of it

and my D600 had it too - god talk about ruining a cracking phone. Debranded now though, and couldn't be happier
to answer your original question: no, your N70 won't be damaged in any way by a successful debranding - and you'll notice a lot more free memory and speed in the phone

Hey mate,

Do Orange have any plans to launch either in the future or whenever better tariff's for GPRS rather than the 4mb for ?4. I've just got the M600 and will get the 10mb for ?8 but it is annoying when you see other networks offering more for less (in some cases a lot less!). I wouldn't mind even paying something like a tenner for unlimited use, just wish they would do something!

Orange have been pretty good with me over the past year but just wish they'd sort their GPRS tariffs out!!

[Tech]

all I can say is:

do a forum search here, and on Modaco.com, and answer every question

[mwright]

Tech, on Apr 23 2006, 16:23, said:

all I can say is:

do a forum search here, and on Modaco.com, and answer every question

Thanks for your contribution

[pd.ryder]

mwright, on Apr 23 2006, 16:26, said:

Thanks for your contribution

I don't want to put words in Tech's mouth, but I think his point is, if anybody knew the answer to that the forums would be full of it

Just look at what happened when T-Mobile announced unlimited data - front page on MoDaCo and Mobiholics nearly crashed under the weight of the extra postings to the T-Mobile section

[f1ddy]

pd.ryder, on Apr 23 2006, 16:06, said:

I don't want to put words in Tech's mouth, but I think his point is, if anybody knew the answer to that the forums would be full of it

Just look at what happened when T-Mobile announced unlimited data - front page on MoDaCo and Mobiholics nearly crashed under the weight of the extra postings to the T-Mobile section

Yeah, suppose.

It's a shame they don't do something like that, but again have to remember it is only t-mobile at the moment (I think), most other providers still charge ?1 per mb. Maybe hopefully others will do it too which will then push Orange into doing it!

[sporkguy]

If Orange had something in the pipeline - I'd be the last person they would tell

One can only hope they're not ignoring tmobile's data package in blind ignorance.

[pinky123]

glynton, on Feb 10 2006, 16:50, said:

I'd like to know why Data rates are rediculously high. I have an M5000 and have been using the 'try 3G' for two months now, and have found it great but it will be too expensive after the try ends.

I think the UK operators are making a mistake pricing data so high, sooo many people I know are scared of touching their "Orange World" button or "Vodafone Live" button on their phone cz they link it immediately to high costs. So there'll be people out there who'll never even try it.

I'm gonna be worried when my try period ends because my M5000 has a nasty habit of connecting to the net without me knowing despite trying to close programs that would automatically try to connect. I think there should be an option in the phone to disable it or allow it to ask you 'do you wish to connect?'

Besides that, I'm very happy with Orange's services and products. Especially Orange Care.

Glyn

Thank you someone not slagging off the company i love working for!!
Live very long and prosper

[rocks]

i have just purchased a n80 on orange and after reading all the neg reports i am havin second thoughts. if i'm right i have a 14 day cooling off period, where i can return the phone. my only worry is will i get a full refund, ie i paid ?50 for the phone , and i also got ?100 credit back by handing in my 6680. will i get my 6680 back.....can anyone please help with this as i only have a few days left till my 14 days runs out..

cheers

stuart