39 replies to this topic

[pd.ryder]

travisb, on Mar 17 2006, 21:21, said:

Just a shame T-Mob won't sort out the coverage in my area

Same here. I don't know the official T-Mobile stance on their coverage here but anyone local I've asked has never been too complimentary

[jchamier]

Quote

' date='Mar 7 2006, 11:46' post='988']Was but definitely now , and to think i've been a customer for 10 years now!

I see your 10 years and up you to nearly 12.... same number too.

[Confucious]

Just as you think Orange can't get any worse they release the "Animal" tarrifs....

The bottom has to be in sight, they can't sink much lower, surely?

They will apparently match T's voice plans for some people but not their data prices which is why SmartPhone and PPC users are deserting in droves.

My broadband is playing up which is why I am posting this from my Exec but with good 3G coverage and unlimited data it really is a pleasure to use.

Thank you T-Mobile.

The lady at Orange didn't seem at all surprised when I asked for my contract to be changed to a text only tarrif as I no longer use them - I'll give that SIM to my g/f daughter so she can text away to her hearts content until that contract expires then my g/f will do the same with hers and move to T herself (she had just signed up for another 12 months to get the C600)

Do Orange care at all?

[pd.ryder]

confucious, on Apr 14 2006, 07:44, said:

Do Orange care at all?

I guess not.

I spoke with OCS 2 days ago to confirm their charging policy for text message delivery reports - these are indeed 1 pence each but thankfully for 'new customers only'

I discussed the pricing of T-Mobile's data package and wondered if O planned to match them. No such luck - just an embarrassed giggle from the OCS rep. She seemed quite aware customers were leaving in droves due to their current price plans and data packages.

They really don't seem to care and I can't understand why. They're a business and are losing what must be their biggest revenue makers - heavy data users.

Madness.

[impy78]

I never really had a problem with Orange until they started all the Home screen crap - whose idea was that?

I am guessing whoever came up with it was in a state of inebriation at the time.

That was the start of the problems for me....until the other day, when I was mocked by one of their foreign call centre staff, because he could not understand my (very faint), northern accent.  And it took him about 5 minutes to work out I was saying "0" not "8".

I felt like going over there and ramming my phone up his bum.

Edited to add:  And whenever I speak to them a technical problem, they assume that as I female, that I have the technical IQ of a retarded chicken.

Like when I called them to say that there had been a problem with reception, and I kept being cut off all the time.

"It's a handset fault"

I explained 12 TIMES that it had affected not only my phone, but 6 of my friends on Orange as well.

"No it's your phone"

Had my phone orchestrated some sort of trojan attack on the other phones, I wondered?

It went back to technical support 8 times.

After 3 WEEKS they admitted there had been an outage.


W*****s!

[hugekebab]

I agree.

I've been thinking of ditching Orange lately.

The main problems I can see at the moment are:

1. a lack of decent handsets (im hoping this will change with the spv m3100 rumour.)

2. bad contracts, a lack of flexibility; they desperatly need a web and walk facility, 3g pdas are effectively useless without an unlimited surf for a reasonable price, this is probably going to be what forces me to go
with T-Mobile.

I spent around 1200 pounds last year with them, and with the spvm5000 the most they would offer me was 400 minutes a month with no bandwidth or texts included...pathetic, because I have proven to them that I will outspend my contract, so they are simply losing out by not offering me anything better...sent the m5000 back after I realised how bloody huge it was...was a throwback to eighties filofaxs imo.

oh and hello everyone this is my first post.

[pd.ryder]

Well HELLO hugekebab and impy78. Welcome to the forum.

Roll-on HTC's Hermes (MDA Vario II). Ah, wifi, 3G, WM5, ahhhhh.....

[impy78]

pd.ryder, on Apr 15 2006, 11:33, said:

Well HELLO hugekebab and impy78. Welcome to the forum.

Roll-on HTC's Hermes (MDA Vario II). Ah, wifi, 3G, WM5, ahhhhh.....

Thanks!!!

Roll on Wednesday when my local phone repair shop gets the right cable to debrand my N70, I say!

[Darko8472]

I agree with most of what's been said already, so I won't throw any other opinions into the pot

If it weren't for the fact that I recently signed up for another 18 mnth contract, I'd be asking for my PAC code right now. T-Mobile has some pretty sweet deals on at the moment... but meh. 17 months to go :/

[pd.ryder]

' date=, on post=, said:

i think the writings not only on the wall its well & truely dried !!!.

Like it , and Welcome.

[toon9]

Over the past three weeks I have gone through the motions of cancelling Orange care insurance, dropping to lowest tariff (?19) on both the handsets I have had connected to Orange for the past 9-10 years.
I then, again with boths handsets, applied for the PAC codes and bought out my contract 3 monoths early.
Not on a single occassion was I asked by any Orange CS rep why I was doing this.

I hasten to add that it turned out to be cheaper to buy out my contract than continue and pay the rental 'til the end of my contract - how did that work..............don't ask me !!! (Maybe they screwed up - but my maths isn't that bad - it was definately cheaper)
I was on ?19 tariff, for May and June = ?38.
Two handsets = ?38 * 2 = ?76.

Well I was charged ?66.44 to "buy out"

They simply do not care...........

[shenson]

Asked to transfer my Orange ED50+access pack contract to PAYG myself last week. I used my mobile almost exclusively for internet access and until now that was the best way I could see at a reasonably price. Though the occasional ?1 on the unlimited PAYG GPRS would come close.

It is of course now completely blown away by the T-mobile unlimited GPRS which works out at ?15 a month on SIM only and ?17.50 when the pro version becomes available. I'll probably cancel that and go to a more regular tariff when the right 3G deal comes along: though I have to say that MDA Pro is very tempting.

I spoke to Orange retentions and thought I'd tell them about my internet use to which the reply was "so you use WAP a lot?". I gave up at that point. I think the old phrase about "will the last person out please turn off the lights" seems appropriate here.

[raiderz]

Last month I rang OCS up for an upgrade for my cousin (he hadn't ever haggled before) he was using his phone for business use but was on normal domestic user, they said they couldn't match 3 at all and he would have to pay ?59 for the phone and that was the best they could do.

I rang them back, asked what to do to become a business customer, they wanted a fax of his cheque book and letterhead.

Waited 2 days rang them back asked the same question about upgrading, but this time to the small business support team and it wasn't a problem, they matched and bettered the 3 deal and gave him the phone for free.

What amazes me is he wasn't paying any extra at all, on the same tarriff, whether domestic or small business user, but OCS seem to treat people differently.