Just an update from last post about Orange customer service etc...
I finally gave in and went to my local Orange shop to enquire about upgrading from my c500 to the c600.
I was told that it would cost me ?49.99 to upgrade. I asked when this fee would not apply, because the same thing happened to me last year when I upgraded from my mpx200 to the c500, I waited for about 4 weeks and the upgrade fee did not apply. I was told that they could not give me a accurate date for this and it could be up to 6 months before I could upgrade for nothing.
Then the sales person told me that he would explain some of the offers that would be available to me, I could have the new c600 and the talk120 tarriff a bundle of 30 texts, 4mb Orange world and half price line rental for 6 months, also a ? 50.00 refund if i trading any old mobile phone in with them.
The only catch was that I had to have a new number!!
This obviously meant that I was being treated like a new customer.
I asked why I could not receive the same offer and keep my number but I was told that it was not possible.
So I gave in and changed my number and got an new c600, which I have not been able to sync with my pc because of the connection issues. I have tried everything to get it to sync, I have even changed some of the registry keys as advised by a website, but it will not sync at all.
All in all it is another example of Orange not looking after their current contract customers which I think will be their downfall in the long run!
Cheers for reading,