I've been with Orange since 1992 and had been a huge fan of theirs, and had encouraged all of those around me to buy into Orange as well. However, the last year or so I've seen nothing but a general decline, and coverage seems to be one of the major weaknesses. I live in Hampshire and have no 2G/3G signal, and work in The City (London) and no 2G/3G signal. I wanted my phone (P900) unlocked and when they asked for ?20, I asked if there was anything they could do about that price and they responded with "No", so I called their bluff and asked to be put through to Cancellations as I want to cancel all three phones on my contract. Finally, after being put through to "Customer Retentions", I was asked for my reasons and was stunned when she responded with "Do you want your PAC code?". No effort to keep a 14 yr long customer, just "F off". I spend nearly ?150/month with them (roaming, data, etc), but I'm obviously not good enough for them.
Day later, I'm with T-Mobile on their Flext 35 (900 mins) Tariff, with unlimited internet (2G/3G) using their 25% off for life offer and it's bruddy fantastic. This is value for money! The MDA Pro was ?69.99 because I bought the Web n' Walk with the Flext tariff. T-Mobile are getting real aggressive with their pricing and capability, so I'll be convincing all my friends and family to leave Orange in favour of T-Mobile. In the same deal, I got my girlfriend a free Nokia 6280 + free 512 memory, and put her on Flext 25 (300 mins) for ?18/month. All in a retail store.