All fairness to Orange - I just rang them up for my PAC code and told them I was switching to Flext 25 - they offered me 320 mins & 100 texts a month for ?25 and an upgrade. I was all set to jump ship to Tmobile, but this is a decent offer isn't it? maybe they've lost so many customers since Flext was launched that they are forced to act. So what do you think T-Mobile or Orange?
Considering Orange were price matching a 3 tariff not too long ago (aka Select 500) for more minutes for the same price.. I'd have had to say "No Deal, Noel!"
I can understand that totally, but i would like to think that the sales people would want to ensure that their customers are happy!
I would say that i work for the most aggressive of all the high street phone shops but we still want to make sure that the customer is happy, even if that does mean they go to the network direct for a certain product, isnt that the same for all retailers?
Agreed - I personally would do pretty much anything I could for a customer, including suggesting they stay on PAYG, try another network - or even keep their existing phone for another few months. Alas, not all of the PTs at my branch were the same.
I think the thing about sales is its a very aggressive marketplace, if one PT is behind on his targets, he's going to do literally anything to achieve so that he keeps the manager off his back. I was naturally good at selling, so I was never behind, hence why I could offer impartiality to my customers, as well as take the full brunt of customers complaining from Orange-related issues.
One certain PT who worked for us and left just after xmas, when the 18 month option on upgrades was released, and Orange cut the CC on normal 12 mth handset upgrades this guy took it upon himself to automatically upgrade customers to 18 month connections without even telling them. They signed the paperwork and left the shop with their new phone.
I'd be interested to see what happens in 10-12 months when they come in for their yearly upgrade, only to discover a ?150 upgrade fee. Glad I'm not there anymore lol.
I think I may have lost the plot somewhere along the line!
Are we saying that the 14 day return facility is an automatic RIGHT that specific shops are not allowing a customer to exercise?
If so, is it possible to FORCE a shop to allow it under some trading regulation or something?
Or - do I just have to hunt around until I find a shop that will do it?
I guess I could just order online - but then I guess stand a chance of missing out on all/part of a deal. Or do I?
Hoping for a reply that I can understand!!
Firstly - you generally get a better deal online due to the networks having lower overheads and staff costs paying to run a website. That said, with tmobile you get the same deal online as you do in one of their stores - this is what I like to see.
the 14 day return policy IS automatic when you buy anything, with certain exceptions. If the seller has marked on the paperwork that there is NO 14 day return, due to a certain condition (i.e. NT3 port on Orange (PAYG > PM number transfer)), and you have SIGNED for it - then I'm pretty certain you have agree to forfeit your 14DMB.
The best thing to do, IMO, is to find a retailer that WILL allow you a 14 DMB option, and doesn't take away your rights as a consumer.