I went into an Orange shop today in Leeds, white rose centre and spoke to a lady called Jenny (a phone trainer). What I wanted was to just check out what they had before finally making my mind up to leave Orange or not, one last chance sort of thing - brain still refusing to acknowledge how SH*TE they have become as a company!!
Anyway, she explained I was on band three so the prices of phones would be ...... (varied from phone to phone). The clanger was dropped when I asked about 12 month contracts with my existing plan or one of them stupid zoo tariffs, she said Orange NO LONGER DO 12 MONTH CONTRACTS!!!! But she could do me 10% off my line rental for 6 months!!!!!! I said "I was offered a 12 month contract from Orange not more than 2 weeks ago when they called me!" she said "No sorry we don't do them, nor do the other networks...". I politely told her the other networks DO PLENTY of 12 month contracts as do Orange. This was met with a blank expression so I decided no business could be done with her.
My god, what the hell was she talking about!!! Oh yes I know COMMISION!!!!! Mis-selling a contract didn't seem to make any difference, shorly the customer should be made aware of ALL contract options!!
I have spoken to Orange on the phone who assured me they DO offer 12 month contracts and the shop was nothing to do with them (sounds of tap running as he washed his hands of the matter!)
The shop was a fully branded Orange shop with staff in Orange brand uniforms, I thought these shops were part of Orange and not a franchise as such???!!!???
Words just escape me how bad they are becoming, for gods sake Orange, if you read these forums, PLEASE listen to your customers/staff - STOP THE ZOO, CHANGE YOUR COMMISION POLICY, BEAT THE OTHER NETWORKS ON QUALITY AND VALUE!!
sorry for the rant, thanks for listening!