She even told them that she is calling on behalf of myself. Orange was OK with it.
They asked for my name, address and password - gave them the details. All OK and got transferred to another dept. Got connected to them, asked for the PAC code. They said they won't give it to her unless I speaks to them! Explained that I am deaf, they still refused and want to talk to me. Duh... not very deaf awareness!
After a bit of arguing, they said they will accept it if I said this "Sutton talking to Jane" (jane being the missus name) over the phone but as being deaf, my voice wasn't very clear. They did say they didn't catch what I was saying but they accepted it anyway. What was the point of that!?
Obviously, it left us distressed about their lack of Deaf Awareness and getting me to talk to them otherwise I won't be able to get the PAC code.
I am not sure if it's worth writing to Orange as I am (well, will be soon) no longer a customer or Orange.
Thanks for reading my rant.