Situation is this - my last Orange bill arrived and for various reasons it was in credit. Unfortunately the only evidence that the due sums would be repaid to me was in the form of the following statement on the bottom of the invoice
"The credit shown against your account balance will be carried forward and deducted from your next invoice"
Today I finally got through to CS and expalined that as I never expect to have a next invoice, I wished to arrange for the credit to be paid to me and my account to be closed.
This is where the "fun" began.
I was told that only an Orange retail store could arrange the credit to be paid to me. "You can't send a cheque out" I asked. NO was the simple reply. "Well what if I don't live near a retail store" I asked
I'll check for you the rep replied
What an insult.......I know fine well where my local stores are I told her. I've been in and out of them often enough over the past ten years. The point I was trying to express was what if I didn't live reasonably local to a retail store......."what if I lived in the middle of Northumberland......'
I had to cut short the converstaion for fear of swearing, which I serious didn't want to lower myself too.
Beware not end up in credit any Orange customers living in rural areas.
Rant over......for now