Right lets start. I work for Orange on the phones. All i get all night are the same people like you lot who like nothing more than to complain at us saying how rubbish we are.....
OK, so Pinky didn't start with a particularly diplomatic post but I think some of you failed to take much notice of the first line of it, above...
I've not worked as a C.S.O. but I've known and talked to quite a few people who have... and I've also had the (mis)fortune of dealing with the public in other fields... An appreciable percentage of whom I would politely class as idiots, in my experience.
The civil, pleasant and friendly customer is, to a lot of public call-centre workers, a refreshing change. Many customers who call can range from the type that knows considerably more about the workings of the company and it's technicalities than the Operator does, or at least think that they do... (though in some very few cases, I'll admit that they're probably right in this belief)
Then we have the type that insists that whatever they want doing is done, regardless of whether or not the Op is able to do it, either because of it being against company policy, beyond their authority or because they are restricted by the system.
There is also the sort of customer that openly treats the Op as a social inferior, a mere servant to their commands, this is another species that is generally disliked... But top of the heap are the irate fools who, at the slightest provocation, tells the Op be they male or female, to go forth and multiply... and worse! This species is more common than you may think... People can be extremely "brave" over the phone!
Incidentally it's not unknown for some "customers" to use the free Op number to call when none too sober and try to initiate a 'sex-chat line' type of conversation... Would you like your wife, daughter, sister or girlfriend exposed to these perverted and obscene calls? Ops have considerably more to put up with in the course of their duties than you might imagine!
But I'm not like that, I hear you say, I wouldn't dream of treating operators that way.... No, you probably wouldn't but an awful lot do and when you suffer that sort of abuse day after day, it tends to taint your opinion of the Great British Public... You learn to anticipate it and it has a tendency to harden your attitude towards customers in general, unfortunately.
I've every sympathy with Pinky, I doubt that I could suffer fools even half so gladly!