Jump to content


Photo

Orange to charge for itemised billing ?

- - - - -

  • Please log in to reply
10 replies to this topic

#1
jchamier

jchamier

    Quite unimportant

  • MoDaCo Gold
  • PipPipPip
  • 213 posts
  • Gender:Male
  • Location:Farnborough, Hants
  • Interests:Wine, Women, Songs :)
  • Devices:iPhone 5s
Looks like rock bottom got lower, quote from front page of latest bill:

"From 1st July 2006 you have a choice of receiving a free Orange bill which shows a summary of your charges, or paying ?1.50 a month to receive a fully itemised bill that lists all your call details".

So, 11.5 years after launch, Orange is now comparable with the billing of the old analogue Cellnet and Vodafone networks they competed against.

Many people signed up to Orange and one2one because they didn't charge for 0800, and didn't charge for itemised billing, and had free 24x7 customer care numbers. Pretty much all gone now.

Oh, that'll be the greedy 3G licence auction to blame then. Muppets.

(Prediction: Nobody actually wants video calling, they just wanted usable speed data, which EDGE gives - WiFi will solve the laptop people's requirements, WiMax will provide the backbone for WiFi....)

  • 0
My devices: Apple iPhone 4S on T-Mobile - Android: Amazon Kindle Fire

Previously: Android: Huawei U8800, ZTE Blade & Ancient: WM6.1: HTC Blackstone, WM6: HTC Kaiser, WM5: HTC Hermes

#2
Tech

Tech

    Hardcore

  • Members
  • PipPipPipPipPipPip
  • 1,490 posts
  • Devices:E200 2xC500 SP5m Vario
just as well i got rid of them last month
that is just pathetic
prolly want to pay of their debts and trying to get cheeky by adding extra money for itemized billing - only way they can get some cash

  • 0
http://www.spapps.co.uk

Visit the Spapps UK Forums!!!
Spapps UK Forums [new]
Spapps UK Forums alternative link
^^^ CLICK ME ^^^

Current Projects:

DAR~ling update tba*
WMP Remote** (need new ideas!!)

TV Remote codenamed meetu (postponed)
mini PC Controller codenamed mawk

#3
Monolithix

Monolithix

    Hardcore

  • MoDaCo Gold
  • PipPipPipPipPipPip
  • 8,783 posts
T-Mobile charge for itemised bills too, as do O2 iirc (although this is by no means an excuse for Orange to start to).

On the other hand of course, i requested Orange stop sending me paper bills several months ago (along with banks and CC etc). I can download a pdf of the full bill online, and save a few trees in doing so!

  • 0

I still exist


#4
Thumper Net

Thumper Net

    The artist formerly known as Peekie

  • Members
  • PipPipPipPipPipPip
  • 1,888 posts
You should be lucky to recieve a bill as here in holland all we get is an sms with the total , all the rest is done online :)

  • 0
gadget freek , rabbit mad english guy trapped in Holland

#5
morpheus2702

morpheus2702

    Hardcore

  • Members
  • PipPipPipPipPipPip
  • 1,311 posts
  • Location:Aylesbury, UK
  • Interests:Films, electronics, gadgets
  • Devices:nokia N95 8Gb

You should be lucky to recieve a bill as here in holland all we get is an sms with the total , all the rest is done online :)


Hmm, has Orange got a business prevention unit? OK just because the other networks do it mean that your customers won't get pissed when you do it. Its the little bonuses and plus points that helps you keep and win customer.

Orange can kiss my arse. Come 17 July, I'm gone!

  • 0
Device history: Nokia 5146, Nokia 3120, Nokia 7110 (x3), Nokia 6210 (x2), Ericsson T39, Ericsson T68, Sony Ericsson T68i, Orange SPV (x2), SPV E100 (x3), Nokia 6600 (x2), SPV C550, MDA Vario
Posted Image

#6
sporkguy

sporkguy

    iSpork

  • MoDaCo Gold
  • PipPipPipPipPipPip
  • 1,029 posts
  • Location:Lichfield
  • Interests:Phone History:<br /><br />-Nokia 5110<br />-Nokia 8210<br />-Nokia 3510i<br />-Nokia 7210<br />-Sony Ericsson K700i<br />-Nokia 6630<br />-Nokia 7610<br />-Orange SPV M500<br />-Orange SPV C500<br />-Sony Ericsson W800i<br />-Nokia N90<br />-Samsung D600<br />-iMate SP5<br />-MDA Vario <br />-MoDaCo C600<br />-MDA Pro<br />-Sony Ericsson K800i<br />-Nokia E61<br />-Nokia N95<br />-LG Viewty<br />-Sony Ericsson W660<br />-Nokia 6500 Classic Black<br />-Sony Ericsson W910<br />-Sony Ericsson C902<br />-Blackberry Curve<br />-Blackberry Bold 9000<br />-iPhone 3GS<br />-HTC Desire<br />-iPhone 4
  • Devices:iPhone 4
  • Twitter:@Super_Nicktendo
I've been gone for 2 months now, and havn't looked back... well.. apart from looking back and laughing at what we had to put up with.

Roll on the next 16 months with Tmobile :)


(and it seems a little harsh to suddenly stop people's free itemised billing mid-way through their signed contracts... but then I suppose there's a clause somewhere that specifies that Orange have permission to ***k with people's accounts any which way they like :D)

  • 0

#7
Tech

Tech

    Hardcore

  • Members
  • PipPipPipPipPipPip
  • 1,490 posts
  • Devices:E200 2xC500 SP5m Vario
^ i agree with that
sure the last few months ive noticed orange shop here decreasin in customers being there (i pass their shop everyday at various times)

the last week - completely dead including today.
wonder what shop itll be replaced with

  • 0
http://www.spapps.co.uk

Visit the Spapps UK Forums!!!
Spapps UK Forums [new]
Spapps UK Forums alternative link
^^^ CLICK ME ^^^

Current Projects:

DAR~ling update tba*
WMP Remote** (need new ideas!!)

TV Remote codenamed meetu (postponed)
mini PC Controller codenamed mawk

#8
w411y

w411y

    Hardcore

  • Members
  • PipPipPipPipPipPip
  • 1,516 posts
  • Location:Pontypridd, Wales
  • Devices:SPV M1500 & SPV C550
My local Orange shop is usually busy but technically thats because its a small shop. Usually 2 people out and about giving advice and one back and forth upstairs and the till (and may I add the staff are arrogant and do not know what they're talking about). My local town is full of phone shops and its only a small town. 2 Orange shops, Vodafone shop, Carphone Warehouse, 2 little local dealers, Phones 4u and an O2 shop (now closed though)

But back on topic... what are they going to scrape from their customers next!?
"Sorry its 10p to turn your phone on thesedays and charging your device is 1p a minute" :)

  • 0

#9
awarner

awarner

    Staff Team Leader

  • Admin Team
  • PipPipPipPipPipPip
  • 18,504 posts
  • Gender:Male
  • Location:Southampton
  • Interests:Life the universe and everything in it :)

    Lumia 925 one hell of a camera phone
  • Devices:Lumia 925 a real phone at last
  • Twitter:@ashwarner
I do my billing online with tmobile and get ?3.00 off a month :)
Still get a general usage bill which does me fine. Anything large]I can just check online for more details.

  • 0
Twitter me @ashwarner

Windows Phone 7 Expert.
Windows Phone Business Specialist



#10
pookiecheeks

pookiecheeks

    Regular

  • Members
  • PipPip
  • 113 posts
  • Interests:too many to list
  • Devices:orange spv m2000, se k800i
hello all,
i only realised orange charged for 0800 numbers last week. as with a previous person, i've been with orange since they started (remember the orange natwest credit card aimed at 'special customers', and the free orange pagers ?). anyway, i agree with others that now orange are charging for itemised billing it goes against everything i signed up with them for. i tried phoning customer sevices recently, yet even though my call was important to them, and that they are doing everything possible to answer my call, i was quoted a waiting time of 18 minutes. great customer service eh !

apologies that i've turned this into a rant against orange, but getting back to the charging of itemsied billing... yes, its wrong !



pookiecheeks

  • 0

#11
Confucious

Confucious

    Peanut Brain

  • MoDaCo Gold
  • PipPipPipPipPipPip
  • 6,635 posts
  • Gender:Male
  • Location:Surrey, England
  • Devices:iPhone 5
  • Twitter:@Confuciousmobil
18 minutes? Must be all the people phoning up to cancel their contracts....

  • 0
He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users