I have a problem: my Vario II freezes, seemingly at random. The green LED continues to flash (so the handset looks like it's working) but none of the buttons will 'wake' it and people calling my number get a recorded message saying that they have dialled an incorrect number (I didn't believe people when they first told me this, so the next time that it froze I tried calling myself from another phone and got the "incorrect number" message)!
On a blind hunch I set the handset to use GSM only and did not have a single issue in eight days, so it would seem to be a UMTS isue.
I contacted T-Mobile who replaced the handset with a brand new replacement as they said that the handset was obviously faulty. Unfortunately, the new replacement exhibits the same fault. I therefore called T-Mobile again yesterday and after an hour of being transferred I was told by various people:
"There is no problem with the handset. If you go out of a 3G area you cannot expect to make and receive calls."
"There is a problem with this handset that we're looking to fix."
"There is a service issue in your area"
"There is no service issue in your area"
"There is no fault with either the handset or the network"
If I hadn't paid extra for a 3G handset and extra again for HSDPA I would simply set it to GSM and live with it. I'm a bit miffed that T-Mobile have so many conflicting views on the subject however!
Is anyone else experiencing the same issue?
Edited by Cowie, 01 May 2007 - 09:45 PM.