At first blush, I thought it was defective and called up their support to get an exchange. I gave my credit card details to get an advance exchange and was told to expect it in about 5 days.
Just before leaving work last night, I came across a PDF by Motorola describing what to look for in a fake headset. Here.
It turns out that the H700s that Newegg is selling for $55 plus shipping are fake, or at least I'm 95% sure of it. It is a VERY good fake and difficult to spot unless you have the guide.
The headset's model number is SYH1311A, it should be SYN1311A.
The box logos aren't consistent with Motorola's design guide.
It came packaged with protective plastic sheets in places that Motorola doesn't apply them
The model number and other information is printed on the case and not laser-etched.
The earhook material is too soft (compared to my HS820 at least)
There are exposed mould lines on the case
The power adaptor's mini USB cable is two piece plastic and not moulded
The regulatory agencies on the label are wrong
The blades that plug into the socket are rusting slightly and are very rough
It might sound like a lot of those things are just nit picking but if you read the guide above, most of the ways to visually identify a fake are VERY minor. If it said something other than "MOTOROLA H700" when I paired it, I might have picked up on it quicker.
Now I don't know if Newegg is selling ALL counterfeit Motorola headsets. I don't know if all three versions (all black, silver, Dolce & Gabbana) are fake. I don't know if they are willingly selling them either. All I know is that I'm out a lot of time talking to their bonehead call center in Buenos Aries, I'm out return shipping back to Newegg, and I was almost screwed out of the $60 for the headset if I sent Motorola a fake in exchange for the real one they are sending.
I wrote an email to Motorola support asking if they might be able to help me out since I'm getting the short end of the stick. They sell the H700 for $99.99 with free shipping on their website. If I don't return the replacement headset I will be billed $120.00. Obviously I can't return it so if they could bill me $99.99 or less, I would keep the replacement headset they send. I think that sounds fair but I need to wait for their reply.
Anyone else bought a Motorola headset lately? Maybe from Ebay? I was wondering why the reviews ranged from "It's too quiet, has tons of static, muffled voice" to "Need to turn the volume down, works to 25 feet with no static, and people say I sound better than when I'm on the phone.