3 replies to this topic

[starclassic]

I guess I leaned on my phone a little too much and the external LCD cracked. I think its funny how the phone is in perfect condition but the screen breaks(faulty phone??). And Cingular will not replace it because its considered "physical damage".
Does anyone know where I can get a replacement screen? Or a screen that will work with it?

Thanks.

[mikeeey]

starclassic, on Jan 16 2007, 18:57, said:

I guess I leaned on my phone a little too much and the external LCD cracked. I think its funny how the phone is in perfect condition but the screen breaks(faulty phone??). And Cingular will not replace it because its considered "physical damage".
Does anyone know where I can get a replacement screen? Or a screen that will work with it?

Thanks.

nope sry, ive tried ebay for u, didnt get anything except the nokia 3125, even tried it by its other name, str trk, and nothing came up. i think its still too new of a phone. u can probably buy a new screen from HTC but who knows how much that costs lol

Edited by mikeeey, 17 January 2007 - 03:41 AM.

[My_Immortal]

starclassic, on Jan 17 2007, 04:57, said:

I guess I leaned on my phone a little too much and the external LCD cracked. I think its funny how the phone is in perfect condition but the screen breaks(faulty phone??). And Cingular will not replace it because its considered "physical damage".
Does anyone know where I can get a replacement screen? Or a screen that will work with it?

Thanks.

I really don't think that it is because of a faulty phone that the LCD cracked. It's probably physical damage, maybe at a point you didn't even realise. Anyway, HTC is an one-way for you for the time being...

[markhammill]

Mines broken to.

I had my Qtek 8500 for only a couple of weeks.

I have been a pocket pc and a smartphone geek for years. I think I have had at least 15 pocket pcs, 6 or 7 smartphones and loads of other phones and I have never broken a screen.

I was playing with the phone while watching TV and the screen was fine. I closed the phone then put it on the arm of the chair and next time I picked it up the external screen was broken.

The only time it could have broken was when I flipped it closed, but surely that's not possible.

Anyway, I contacted HTC expecting them to say go away. But they said if there was no other sign of physical damage or water ingress then send it for repair and it should be covered under warrantee.

To cut a long story short after two months of arguments with them they sent mine phone back unrepaired but they were kind enough not to charge me £50 for the inspection in which the ascertained the screen was broken.

It turned out that it was customer services fault for misleading me and under no circumstances do they repair broken screens under warrantee.

Being me I'm still arguing this with them three months later.

Customer services said they would fix the phone free of charge as a good will gesture in December but it was returned unrepaired a week later saying that it wasn't covered under warrantee.

I'm getting quite annoyed.

I had hoped they would repair it so I could sell it and get something else as I'm sure it will break again, but now it's been so long, the cheap finish on the buttons has started to peel and there in no chance I'll make my money back.

There is another thread here on the screen being too fragile Cingular 3125 complaints