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Orange data - advice wanted

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#1
frottage

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I have just renegotiated my orange contract and couple of SPV650's on the way

im hapyish with the mins and texts deal offered but unhappy with the data offer


O tell me they can offer me the following data bundles

10mb bundle £7
25Mb bundle £14
400Mb bundle £45

all prices ex VAT

these cannot be shared between my two handsets - need to be added to each individual handset


Sadly I have no option but Orange, as the coverage in my area from the other 3 is SHITE however ive seen "web and walk" and heard of a mythical Orange £8 unlimited tariff

can someone shed some light on whats going on ?

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#2
chucky.egg

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The Orange deals aren't great

The £8 unlimited deal is likely to be the off-peak one, although there was talk about an Unlimited deal for "high spenders" that was only available to those that knew the secret code.

The "Web and Walk" deal is £7.50/month for 1Gb. It's great, but it's T-Mobile not Orange.

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#3
frottage

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The Orange deals aren't great

The £8 unlimited deal is likely to be the off-peak one, although there was talk about an Unlimited deal for "high spenders" that was only available to those that knew the secret code.

The "Web and Walk" deal is £7.50/month for 1Gb. It's great, but it's T-Mobile not Orange.



So, what your saying is if you want to use data on your smartphone, dont use orange ? (unless you like hefty bills)


last month for example - I used 20mb data without a bundle and they charged me £65 for it

if i had any option what-so-ever I would change to another provider. I have had my orange handset with them since 1993 - 15 bloody years - you would think that counts for something in the loyalty stakes - but obviously not. I think they have lost the plot lately.

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#4
frottage

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So, what your saying is if you want to use data on your smartphone, dont use orange ? (unless you like hefty bills)
last month for example - I used 20mb data without a bundle and they charged me £65 for it

if i had any option what-so-ever I would change to another provider. I have had my orange handset with them since 1993 - 15 bloody years - you would think that counts for something in the loyalty stakes - but obviously not. I think they have lost the plot lately.



The £8 tariff i mentioned is quoted here The Register - Orange offer unmetered internet

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#5
frottage

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The £8 tariff i mentioned is quoted here The Register - Orange offer unmetered internet



An update on this - Orange ARE offering their "unmetered" product for £8 even though most CS reps have no idea its exists.

I was today again quoted the standard bundle prices - namely

£8 - 10 Mb
£16 - 25 Mb
£52 - 400 Mb
£88 - 1000 Mb

However constant pressuring I did get a guy to investigate their "unmetered" products - £5 for 1000Gb of off peak data per month (if you use any data between 7am and 7pm you will be charged £1.50 per meg - although there is a limit of £1.50 per day charge. Alternatively there is the unmetered (what a joke) anytime product for £8 a month. I say its a joke because although Orange claim it is unmetered it actually has a "fair use policy" capping it at 30MB - any use above 30Mb in a month will simply be blocked.


As has been mentioned before - if you have any options at all (i dont - due to coverage issues) I would advise the excellent T-mobile flext packages with web-and walk

In case anyone wants to get the £8 30Mb deal - as I have ( its still better than buying a normal bundle ) you have to quote the orange data product name "Sunrise". The guy had to search for quite a time before coming back and telling me about sunrise - im sure this info will be of use to someone - maybe this info should be move somewhere else on the site.

Edited by frottage, 23 August 2007 - 02:26 PM.

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#6
m700newbie

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Hey there!!

I just got my first smartphone/PDA today and it's a SPV M700 on orange... i did some research online and went into the shop as needed a new phone in a rush, so thought the shop was the best effort at next day phone deal. I asked in-store about the £8 30 MB bundle and the store reps knew absolutely nothing about it and the magazines/catalogues in-store did not have it listed at all!

anyway long story short, they phone up customer services and they just tack it onto the contract (don't know about PAYG) at £8 monthly. It's ideal for picking up emails and some light web browsing but noone could tell me what happened if i was to go over the 30MB limit.... not ideal but went for it anyway!! i have only had it a day so i'll post back in a week ro so when i get some use on it.

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#7
Neil5459

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The £8 per month 30MB deal is on all Orange CS systems and should also be on users Orange Account /Bundles page on the website. There was a lot of 'misinformation' prior to its release suggesting it was unmetered, but Orange have never claimed that; all they say is that it is 'unrestricted' in terms of being available at all times of the day.

Usage above 30MB in nay month is charged at £1.50 per MB for the 1st 15MB, then £1 per MB thereafter.

I wasn't aware that the £1.50 per day cap applied to this tariff- I was told that only applied to PAYU data. You can select OW Capped as an option in your 'Bundles' but if you do that it disables the £8 bundle, as you can only have one Data option selected.

Orange CS are still totally confused about data, and many shop staff are worse. They have absolutely no training on the matter, so everyone gets a different interpretation.

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#8
GreasyWeasel

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I simply don't understand why the £5 per month off peak option has a limit of 1000MB (7pm to 7am) and the £8 per month any time option is limited to 30MB. This seems completely the wrong way round! Are we sure they haven't simply made a typo in the terms and conditions and it should say fair use of 30MB per day and up to 1000MB per month? This definitely needs to be clarified properly before people get charged a lot of money for going over 30MB a month.

Here are the details from the Orange World Terms site
Orange T&C's

Orange World Monthly Access
The Offer provides 30 MB data browsing for £8 per month. Any usage beyond this limit during the month will be charged at your standard service plan rates. The offer is not to be used for other activities such, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed this limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.


Orange World Off-Peak Access
The Offer provides [1000 MB] data browsing for £5 per month. Any usage beyond this limit during the month will be charged at your standard service plan rates. The offer is not to be used for other activities such as modem access for computers, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed this limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.

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#9
jimbouk

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I am on the mythical Orange World Unlimited deal at £8 per month for 1gb.

But I applied for it during the magic six week period last summer an am on panther 75 with a spend of over £100 a month.


I actually only use 45mb a month though.

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#10
m700newbie

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is anyone else totally confused by the terms and conditions???!?!?

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#11
Neil5459

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I think the T&C are pretty clear, though not very helpful ;)

The 30MB per month cap is to prevent too much daytime use- times when the Orange network is stretched to capacity by voice calls; if the usage was unlimited for daytime data, the system simply wouldn't cope. If anyone has tried to use even GPRS in places like the City of London at rush hour times you'll see what I mean! The Icon shows 3G, E or H, but data trickes in at about 15-23kbps and there are long pauses.

The caveats about streaming, VOIP, IM etc are totally superfluous- 30MB doesn't go far with those services anyway. It makes more sense for the Off Peak plan, as they don't want users congesting the networks with streaming data.

It seems crazy that T-Mobile can offer these services and still make a profit; I can only assume that until Orange improve the overall signal infrastructure to reduce cell congestion, nothing will change.

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#12
jimbouk

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Bizarre. In my clients experience O's data is faster and more reliable in Central London than T's...

Probably because there are 1000's of people in London on wnw and only about five of us on O's unlimited.

Just because the two networks have taken different approaches to data charging doesn't make either of them right or wrong. Do heavy data users spend more or less on voice?

I think you will find that data and voice income are not that closely related...

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