Last month I used a lot more texts than usual and had an expensive bill. So I went onto my Orange account online and upgraded to a new tariff with more texts. The website said as long as it was 5 days before billing dat, there was no need to call, it would all be processed for the next months bill. All good.
That was 3 weeks ago, and now when I logged in today it says I'm still on the old one
I'm gonna have a damn expensive bill unless they can backdate the tariff change to the start of this billing month. What re the chances of them doing it?