Jump to content


Photo

hardware buttons not working, orange expect me to send to HTC

- - - - -

  • Please log in to reply
4 replies to this topic

#1
bananas78

bananas78

    Newbie

  • Members
  • Pip
  • 29 posts
  • Devices:orange m700
Hi all

I have a m700 from orange for 9 months and the up,down, left right and centre key is no longer working.

I rung orange and spoke to techie, he advised a hardware reset, which did nothing, as the buttons are not working.

They confirmed faulty. The ISSUE.

They say I am only covered by orange for 6 months, and that I can either pay £30 plus 12 months subs to orange care to get it repaired.

or contact HTC. I contacted HTC and they will look at the phone but at cost to me for postage, plus i will be without a phone for 5 days.

Can anyone tell about the hard reset, it says press send, is that the button that is not working?

I have now sent orange a letter quoting the sales of goods act for faulty good as trading standards have advised they would be in breach of contract.
requesting a repair/replacement direct from orange.

ANyone else had problems like this?

  • 0

#2
PaulOBrien

PaulOBrien

    It's My Party

  • Founder
  • PipPipPipPipPipPip
  • 36,350 posts
  • Gender:Male
  • Location:Norwich, UK
  • Devices:All the Nexus!
  • Twitter:@paulobrien
Send is the green button...

P

  • 0

You can follow me on Twitter - http://twitter.com/paulobrien / Follow MoDaCo on Twitter - http://twitter.com/modaco

Want to donate? MoDaCo is raising money for the Multiple Sclerosis society.

Posted Image


#3
Neil5459

Neil5459

    NeilM

  • Members
  • PipPipPipPipPipPip
  • 1,485 posts
  • Gender:Male
  • Location:Saffron Walden, Essex
  • Devices:HTC Titan, iPad 2 3G
  • Twitter:@Neilmell
You can do a hard reset by going to Start/Settings/System/Clear Storage. This can be done with the screen buttons and stylus so doesn't need the D-Pad.

Orange are incorrect in the 6 month cover- the warranty is for 12 months, and UK consumer law states that the reseller is responsible, though they only have an obligation to offer repair or replacement with a working model, which will most likely be a refurb. They can make a reasonable charge for carriage unless you are covered by insurance.

  • 0
NeilM: Site Moderator and Reviewer on SmartphoneGurus

Posted ImagePosted Image

Windows Mobile Specialist Certification


#4
bananas78

bananas78

    Newbie

  • Members
  • Pip
  • 29 posts
  • Devices:orange m700

You can do a hard reset by going to Start/Settings/System/Clear Storage. This can be done with the screen buttons and stylus so doesn't need the D-Pad.

Orange are incorrect in the 6 month cover- the warranty is for 12 months, and UK consumer law states that the reseller is responsible, though they only have an obligation to offer repair or replacement with a working model, which will most likely be a refurb. They can make a reasonable charge for carriage unless you are covered by insurance.



Thanks

A hard reset will reset everything? I would need to reinstall all apps? Anyone recommend a good backup utility? I can do this as its only the navigation key that is playing up

  • 0

#5
PaulOBrien

PaulOBrien

    It's My Party

  • Founder
  • PipPipPipPipPipPip
  • 36,350 posts
  • Gender:Male
  • Location:Norwich, UK
  • Devices:All the Nexus!
  • Twitter:@paulobrien
It will clear everything, Sprite Backup is generally the tool of choice!

P

  • 0

You can follow me on Twitter - http://twitter.com/paulobrien / Follow MoDaCo on Twitter - http://twitter.com/modaco

Want to donate? MoDaCo is raising money for the Multiple Sclerosis society.

Posted Image





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users