I will post that reply when received but in the meantime I would suggest anyone who has bought an XDA Stellar or XDA Orbit 2 on a consumer tarriff expecting to get full HSDPA functionality makes their views known to O2.
I am disappointed that the pay monthly sim only deal is of no use to me but I would be furious if I had paid O2 for one of those devices (which are advertised by O2 as having 1.8mbps capability), was paying the full monthly charge, was tied to a long contract and still wasn't getting full functionality! (Not even full speed 3G it seems!!)
Below are edits from a letter I am sending to the O2 UK CEO today regarding my sim only O2 connection and lack of HSDPA speed.
Since obtaining the sim for the above number, with the unlimited web bolt on, through the O2 online store I have been trying to get it enabled for high speed data access (HSDPA). I have spoken to customer services on about ten occasions now."
Finally yesterday I was told that “As a matter of policy HSDPA will not be enabled on your sim because of the tariff you are on”.
I am therefore writing to you to get definitive answers to the following questions:-
1.- Can I have HSDPA access enabled on my sim?
If the answer to that is no then...
2.- Why is this? ie is HSDPA not available to any sim only customer? Or is it not available to any individual consumer as opposed to a business customer?
3.- Where is this limitation set out in either the T&C’s for the overall service or for the unlimited web bolt on? (or indeed in any of the online shop marketing and sign up material?)
I await your reply with interest.
I would also be interested to hear from any forum members with similar, or totally different, experiences with O2 .....and if any O2 people in the know are reading this your views would abviously be very welcome. I will post the official reply when I get it.
Edited by Appetite4, 25 February 2008 - 04:26 PM.