According to my online account details, this bundle was to expire on the 11th, Tuesday. I am also out of contract by a month or so. I normally use around 150MB of data a month, and spend around £60 per month.
On the 10th, I phoned up regarding the OWU bundle and if it could be renewed/extended, and if it could, I'd like to renew my contract/upgrade my phone.
I was assured by customer services that it wouldn't be a problem, and I renewed my contract, and was offered an upgrade phone. I accepted this only on the grounds that the OWB unlimited package could be renewed. I was assured it had been.
on the 11th, I called again, knowing how these things often go, to make sure the OWB package had been renewed. Initially she said it hadn't and tried to extend it but couldn't. She promised to call back. A few minutes later she called and said it had been extended OK with no expiry date.
I logged into my account today, to see that OWB is gone, to be replaced by a monthly 30MB bundle, which is completely inadequate for my needs. I have basically been lied to, andhave now taken on a new contract under false pretenses. I confirmed with the CS operator that I only wanted to renew my contract if OWB could be renewed, and if not I would leave.
Has anybody else managed to get there OWB unlimited bundle extended?
If they have messed it up and it really isn't available, I am hoping that the 7 day distance selling rules apply and I can still tell them where to stick it.
Edited by andyfitter, 13 March 2008 - 05:29 PM.