In December I sent back a t-mobile MDA compact III under warranty that was loosing it's time and date when the main battery removed. It got lost for 3 months. I'd paid for a new casing to be fitted and that held it up another 2 weeks, and it came back with a scratched battery cover!
They claimed on the repair sheet to have changed the LCD!?!?!? And that I'd loaded an illegal rom ( untrue) and that the device wasn't under warranty....so why'd the fix it for me then?
Today I received back a BT branded HTC S620 - sent in last week, wouldn't power up.
Quick turnaround, but the mainboard had been replaced and they haven't coded in an IMEI!?!?!?!?!?!?
It's just set to the default 12345678901234002
The imei sticker from under the battery is....stuck to the back of the casing!
And they didn't send the battery cover back!
Are they swamped with returns causing quality control to slip do you reckon? I've never had anything like it. I think they may have even broken the law regarding the IMEI mis-match. I'll be on the phone to them tomorrow. They never reply to emails.
Edit - and they only put wm5 on the mainboard not wm6. Phone will call out on some networks (orange) but not others (t-mob)- perhaps orange are less picky about the IMEI checksum which for this device has to be wrong...
Edited by Mysterious Stranger, 30 April 2008 - 06:48 PM.