Many of you got this deal in 2006 which was available via retentions to prevent some of the many peolpe that were jumping to T-Mobile web+ walk unlimited data for £6.50 / month.
It was called ORANGE WORLD UNLIMITED - The deal comprised 1000Mb of data for £8/month. I was never made aware of any time limit - to the contrary they guaranteed I would be able to renew it.
I upgraded last November (TYTN > TYTN2) and they specifically guaranteed me the same deal (1000mb for £8).....
Now they have deleted the data package and charged me pro-rata for the data in May. I see others have bills £1000+ for one month of data alone.
In my case this is clearly a breach of contract - I kept careful notes of who and when I spoke to when upgrading (always do this ! Take a full name and extension and email yourself to create a contemporaneous note of ANYTHING they say or promise!)
They have refunded my pro-rata data charges and offered me 250mb for nothing/month to compensate me.
I am not sure I will accept as I may go over this, and a deal was a deal..... and they will only offer this till my contract is up for renewal after 12 months from the last upgrade which only takes me to Nov 08. I have two phone (wife and me) on this deal.
Anyway, just a heads up for anyone that was on this popular retentions deal called ORANGE WORLD UNLIMITED - It expired and you are now paying through the nose!
Edited by m3100tony, 15 May 2008 - 08:02 PM.