I am still waiting for a second email response from T-mobile, in light of this new information I have also sent another message via the online contact form with the same content as my reply.
Based on my experience when attempting to deal with this sort of thing from O2 is that email is the best option to avoid being cut deals or sold onto something else.
Indeed. Been 2 days now since I sent a "Complain" response form. T-Mobile usually respond within 8 hours. I should know, I'm used to complaining!
I wouldn't mind so much, but I have lots of unused minutes left on my Flext plan each month. Why can't they charge you Double Minutes or Triple Minutes, instead of charging you separately?
I've uncovered quite a controversey over the 0870 numbers. OFCOM had recommended the Telco's dropping the commission charge on these numbers and making them the same price as a Geographic Number, and also making them part of standard price plans. The Competition Commission intervened at the last minute (May '08) and stopped the consultation.
So, the Telco's are dragging their feet, and I get the impression they have "conspired" to raise prices to annoy OFCOM's efforts to regulate the 08 number market to protect us consumers. It's very involved if you look at the FORUM site at www.saynoto0870.co.uk
To confuse matters further the Mobile operators are in dispute with BT over the whoesale prices being charged. It is a real quagmire at the moment, and we seem to be the Piggies in the Middle.
Edited by rawly, 26 June 2008 - 09:59 AM.