haven't been on here for a while but came to find info about t-mobile smtp server issues and found a few people saying the same about other networks as well.
Just got a new Sony Ericsson K660i and was told that I could "do your email with this phone".
Been trying in vain to setup pop3. It recieves fine, but just wont send.
Just got off the phone to tech support and this guy says: (hold onto your hats)....
tech support: "yes sir, I know what you are going to say. This is because t-mobile's SMTP server has been down for over a month and there is no solution to this at the moment."
Me: "So when is it going to get fixed?"
tech support: "a request has been made for an investigation but nothing has happened as yet and to be honest with you I don't think it will"
So I call business customer support and begin to explain the situation. The very nice lady stops me short and says:
nice business customer support lady: "I know what you are going to say, you cant send emails because of the SMTP server not working"
me: "yes thats correct, I was sold a phone on the premise that I could "do my email" but I cannot send email with it??
nice business customer support lady: "Sir, I am very sorry and I know it sounds pathetic but there is nothing I can do about it."
me: "ok so you are obviously frustrated with the situation as well, so who do I speak to about it?"
nice business customer support lady: "you have 2 options, cancel the contract or write to customer administration and say you are not happy and want some sort of monetary compensation. I mean you are not getting the service you paid for so you are well within your rights."
I have just received an email from her with the address to write to and she has ended "good luck!"
I fear for my sanity with this one.
Anyone else want to have a rant about the situation???
I'm preparing a letter to them now.