Guest HTC-lover Posted July 18, 2008 Report Share Posted July 18, 2008 (edited) I'm having a problem configuring email on my beautiful new MDA Compact IV. As I'm switching from an Orange M3100, as a fairly IT literate chap, I thought it would be straightforward to configure email to send emails out via smtp.t-email.co.uk. Not so. Incoming emails are fine. I just can't get outgoing email to work. I've tried two calls to T-Mobile, a visit to a shop (hopeless), and a conversation with T-Mobile technical support ("they're working on it"). Has anyone overcome this sort of problem on T-Mobile? All thoughts / guidance welcome! (BTW - what a gorgeous phone!) Edited July 19, 2008 by HTC-lover Link to comment Share on other sites More sharing options...
Guest mattie01 Posted July 18, 2008 Report Share Posted July 18, 2008 (edited) without knowing anything about the netideity email accounts. it could be anything. but normally the common reason behind this type of issue is the mail server you are connecting to is configured to not allow messages to be sent thou it from ip addresses outside of it own allowed ip range. i would guess this is a possible cause as most people dont supply a username and password for smtp servers. this is done to stop servers being used as "open relays" by spammers to send mail thou. so most email servers are configured to only allow mail to be sent from connections on there own ip range. as you said you had a compact i would advise you try setting your outgoing smtp server to smtp.t-mobile.co.uk and see if this works. this will mean you are sending mail out via the t-mob smtp (but dont worry it will still show as coming from your email address it is just the doorway it uses to get out onto the net as it where) give it a try let me know if this works. Edited July 18, 2008 by mattie01 Link to comment Share on other sites More sharing options...
Guest HTC-lover Posted July 18, 2008 Report Share Posted July 18, 2008 without knowing anything about the netideity email accounts. it could be anything. but normally the common reason behind this type of issue is the mail server you are connecting to is configured to not allow messages to be sent thou it from ip addresses outside of it own allowed ip range. i would guess this is a possible cause as most people dont supply a username and password for smtp servers. this is done to stop servers being used as "open relays" by spammers to send mail thou. so most email servers are configured to only allow mail to be sent from connections on there own ip range. as you said you had a compact i would advise you try setting your outgoing smtp server to smtp.t-mobile.co.uk and see if this works. this will mean you are sending mail out via the t-mob smtp (but dont worry it will still show as coming from your email address it is just the doorway it uses to get out onto the net as it where) give it a try let me know if this works. The helpdesk, shop and tech support people all said that I should be using smtp.t-email.co.uk rather than smtp.t-mobile.co.uk but I'll give it a go. Does anyone know the difference between smtop.t-email.co.uk and smtp.t-mobile.co.uk? Link to comment Share on other sites More sharing options...
Guest mattie01 Posted July 18, 2008 Report Share Posted July 18, 2008 The helpdesk, shop and tech support people all said that I should be using smtp.t-email.co.uk rather than smtp.t-mobile.co.uk but I'll give it a go. Does anyone know the difference between smtop.t-email.co.uk and smtp.t-mobile.co.uk? arhh you might be correct the t-mobile email server could be smtp.t-mobile.co.uk i thought the server you mentioned before was for the netidentidy stuff.. Link to comment Share on other sites More sharing options...
Guest rikwebb Posted July 18, 2008 Report Share Posted July 18, 2008 If its like the diamond - it may be getting the mail servers wrong when it auto configures. My btinternet was not getting configured to be POP3, but IMAP. Way round this is to put you email address as [email protected] or something, then it asks you all the details about your servers. Make sure you edit the settings again and set everything right, as you will still have the spoof email address. Rik Link to comment Share on other sites More sharing options...
Guest HTC-lover Posted July 18, 2008 Report Share Posted July 18, 2008 If its like the diamond - it may be getting the mail servers wrong when it auto configures. My btinternet was not getting configured to be POP3, but IMAP. Way round this is to put you email address as [email protected] or something, then it asks you all the details about your servers. Make sure you edit the settings again and set everything right, as you will still have the spoof email address. Rik Thanks - but it's definitely showing the Pop3 account correctly. Remember that I'm picking up incoming emails OK - it's only sending email which is the problem Link to comment Share on other sites More sharing options...
Guest HTC-lover Posted July 18, 2008 Report Share Posted July 18, 2008 without knowing anything about the netideity email accounts. it could be anything. but normally the common reason behind this type of issue is the mail server you are connecting to is configured to not allow messages to be sent thou it from ip addresses outside of it own allowed ip range. i would guess this is a possible cause as most people dont supply a username and password for smtp servers. this is done to stop servers being used as "open relays" by spammers to send mail thou. so most email servers are configured to only allow mail to be sent from connections on there own ip range. as you said you had a compact i would advise you try setting your outgoing smtp server to smtp.t-mobile.co.uk and see if this works. this will mean you are sending mail out via the t-mob smtp (but dont worry it will still show as coming from your email address it is just the doorway it uses to get out onto the net as it where) give it a try let me know if this works. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Regret to say that I tried putting in smtp.t-mobile.co.uk (instead of smtp.t-email.co.uk) and it still failed with the same error message. the mystery continues. Link to comment Share on other sites More sharing options...
Guest FragMeister Posted July 18, 2008 Report Share Posted July 18, 2008 Can I just confirm whether it is incoming or outgoing mail you are having trouble with? I only say cos the topic mentions sending (which would be an issue with the smtp settings) but the OP talks about trouble receiving! If outgoing: you might need to check the box that the outgoing server requries authentication. Link to comment Share on other sites More sharing options...
Guest HTC-lover Posted July 18, 2008 Report Share Posted July 18, 2008 Can I just confirm whether it is incoming or outgoing mail you are having trouble with? I only say cos the topic mentions sending (which would be an issue with the smtp settings) but the OP talks about trouble receiving! If outgoing: you might need to check the box that the outgoing server requries authentication. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++ the problem is only with outgoing mail. Absolutely no problem with receiving mail - I just haven't been able to send a single message. As regards sending, I've tried sending with and without authentication. Neither work. The mystery continues..... Link to comment Share on other sites More sharing options...
Guest giblet Posted August 22, 2008 Report Share Posted August 22, 2008 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++ the problem is only with outgoing mail. Absolutely no problem with receiving mail - I just haven't been able to send a single message. As regards sending, I've tried sending with and without authentication. Neither work. The mystery continues..... Link to comment Share on other sites More sharing options...
Guest giblet Posted August 22, 2008 Report Share Posted August 22, 2008 (edited) I'm Getting exactly the same. Can download email from ntlworld pop but cannot send via smtp.t-email.co.uk I've tried all combinations of Auth , no auth , ports 25 and 465 etc. Two calls to T-mobile result in asking me to take phone to shop and try my sim in a similar phone and try settings to see if that works. Will report back when I've had time to do this.. Oh also had conflicting help from T-mobile tech... Auth not required for smtp and auth required with username 'user' password 'pass' or 'one2one ! Nothing worked though. :D Just Cracked it..... Just create a new account (the old one must get in a knot with al the changes) settings for sending are smtp.t-email.co.uk with auth user 'user' and password 'pass' Edited August 22, 2008 by giblet Link to comment Share on other sites More sharing options...
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