if you actually read through the terms and conditions of your contract, then you should find the following clause:
Pay Monthly Customers
10.1 You may end this agreement in the following ways:
d. Within one month of a detrimental variation to your agreement. You can end the agreement within one month of us telling you about a variation to your agreement (which includes your Price Plan) which is likely to be of detriment to you. You must give written notice to 3 Customer Services within that month and your agreement will finish at the end of that month once we receive your notice. (A Cancellation Fee will not be charged.)
As the change they have made to your price plan will be detrimental to you, i.e. that it will result in costing you a coniderable amount more than you currently pay, you have the right to cancel your contract with 3 at no charge, but you MUST make sure that 3 recieve written confirmation of your desire to terminate the contract within 30 days after the date of their letter to you. This basically means phoning customer services and explaining the situation, and as well as doing what they should tell you to do (which will basically be write a letter), also write a letter to whoever the customer services manager is at 3's head office (just address it Director of Customer Relations, it should get through to somebody with power) explaining your situation, why you want to terminate the agreement, and stating clearly the date on which you sent the letter and the date you would like the contract terminated by (30 days after the date of the letter)
. ALWAYS use recorded post, and make sure that it is tracked, and if you haven't heard confirmation (state the in the letter you would like confirmation they have actioned your request within 14 days), call customer services or head office if necessary and chase it up.
This all must happen within 30 days, however, so if you really do want out, you'd best get on with it...
Any questions do ask...
PS. You'll be expected to pay for everything you've used up to the time they cancel your account - its best to just pay that (they should pro-rata it so you only pay for the time you use), otherwise you'll end up in a world of problems you won't want
Edited by andrewkeith5, 25 August 2008 - 04:37 PM.
Aston University 2008/9 - Marketing - WOO
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