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As some people may be aware All samsung omnia's come with a 2 year manufacures Warranty(all samsung goods sold some time in 2005 and later come with it) but what if you need to report a fault
Give them a ring
Very poor service, you get allocated a ref number with the "promise" that someone will call you back within an allocated time limit eg 2 hours, 4 days later I'm still waiting for the call back!
Use the online repair service
http://www.samsung.c...nlineService.do
Great service, Aim to reply within a day, in my case they did, agreed the unit may have a fault and arrange for a jiffy bag to send the omnia back, aim to repair within 7 - 10 days
online tracking allows you to see the status of your repair request.
visit a Samsung Service Centre
go to http://www.samsung.c...ocationsMain.do to find you closest one, usualy find that its a mobile phone shop like Carphonewarehouse etc, they'll take a look, if a fault is present they sent it back for repair. when repaired you go back to the shop to pick up uk unit.
I'm not keen to visit my nearest one, it is also a Nokia sevice centre, When I had my N95 and a firmware update failed bricking the unit. I travelled 60 miles to get there, i was told it would need to go for repair, a month later, a new unit was returned. Wasn't going to risk going throught all that again.
things may have been different this time around.
I hope this helps some other people out there
Give them a ring
Very poor service, you get allocated a ref number with the "promise" that someone will call you back within an allocated time limit eg 2 hours, 4 days later I'm still waiting for the call back!
Use the online repair service
http://www.samsung.c...nlineService.do
Great service, Aim to reply within a day, in my case they did, agreed the unit may have a fault and arrange for a jiffy bag to send the omnia back, aim to repair within 7 - 10 days
online tracking allows you to see the status of your repair request.
visit a Samsung Service Centre
go to http://www.samsung.c...ocationsMain.do to find you closest one, usualy find that its a mobile phone shop like Carphonewarehouse etc, they'll take a look, if a fault is present they sent it back for repair. when repaired you go back to the shop to pick up uk unit.
I'm not keen to visit my nearest one, it is also a Nokia sevice centre, When I had my N95 and a firmware update failed bricking the unit. I travelled 60 miles to get there, i was told it would need to go for repair, a month later, a new unit was returned. Wasn't going to risk going throught all that again.
things may have been different this time around.
I hope this helps some other people out there
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so to say ), and then they will use exactly the same procedure as you do yourself with online service to send it to repair. So why waste time and money traveling?
