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I upgraded from the Blackjack II to the Epix 5 days ago. I love the processor speed, larger touch screen, bigger fonts, Spell Check feature, call quality and overall feel of the phone. The Epix fixes many of the shortcomings of the Blackjack II, but creates some of its own:
(1) None of the Sound and Notification settings appear to work for emails and text messages. I too cannot get the LED to flash more than 10 seconds despite setting it to "No Limit". I even downloaded a well known program that was suppose to override the WM settings make the LED blink endlessly on all WM devices, but I could not make it work on the Epix.
(2) The phone does not vibrate strong or long enough to alert me of an email or text when it's in the holster clipped to my waist. It vibrates only once very briefly. I used the same program to try and have it vibrate every minute, but nothing worked. I do not get alerted to most messages. If not felt on my waist, my old Blackjack II could be heard vibrating and was very strong. I use my Epix for business primarily and I communiciate primarily by email and text so it is annoying to have a potentially important email/text sitting in my inbox for considerable time without knowing it arrived. I find myself constantly checking it. I wish there was a setting to vary the length and frequency of the vibrations.
(3) When Bluetooth is enabled, I have no visible icon like on the Blackjack II. The pdf manual does not provide a icon symbol yet warns you to turn it off when not in use. Even more confusing, ATT website states that a bluetooth icon should be visable.
(4) The optical mouse is nice, but makes it difficult to maneuver on the fly with one hand. When I switch back to traditional navigation it becomes too sensitive to my touch and very difficult to control so I find myself using my finger to avoid both. The traditional joystick on the Blackjack II would not bother me on this phone.
(5) When reading an email (while using the optical mouse), you can't advance to the next email without closing the email or hitting "ok" and tapping the next email from the email list. If you use the navigation method, you can swipe your finger left or right to advance to the next unread email, but it's too sensitive and it skips past several messages.
(6) Can't understand why Samsung does not use the anti-slip back cover used on some Blackjack II phones. The Epix is very slippery.
Called Samsung and they had no clue as to how to resolve any of the first 5 issues and blamed ATT for restricting the phone. Told me to call back in a week because the phone was too new. An ATT tech tried another model and found similar responses. He was shocked at how brief and low it vibrated and understood why I missed so many email/text message alerts. He also could not get the LED to flash more than 10 seconds.
I believe ATT rushed the release of this phone in order to beat the Verizon version of this phone (i770) release any day now. If I can't find a fix to the notification problems, I will have to return the phone and consider Verizon's model. Verizon does rigorous testing before releasing any phones so the i770 is likely not to have similar issues. I am trying to work through it before I do return it though since it has so many other features I want or need and I have some time left on my contract with ATT, but it is important to my work that I be notified when the message arrives. Any suggestions?
(1) None of the Sound and Notification settings appear to work for emails and text messages. I too cannot get the LED to flash more than 10 seconds despite setting it to "No Limit". I even downloaded a well known program that was suppose to override the WM settings make the LED blink endlessly on all WM devices, but I could not make it work on the Epix.
(2) The phone does not vibrate strong or long enough to alert me of an email or text when it's in the holster clipped to my waist. It vibrates only once very briefly. I used the same program to try and have it vibrate every minute, but nothing worked. I do not get alerted to most messages. If not felt on my waist, my old Blackjack II could be heard vibrating and was very strong. I use my Epix for business primarily and I communiciate primarily by email and text so it is annoying to have a potentially important email/text sitting in my inbox for considerable time without knowing it arrived. I find myself constantly checking it. I wish there was a setting to vary the length and frequency of the vibrations.
(3) When Bluetooth is enabled, I have no visible icon like on the Blackjack II. The pdf manual does not provide a icon symbol yet warns you to turn it off when not in use. Even more confusing, ATT website states that a bluetooth icon should be visable.
(4) The optical mouse is nice, but makes it difficult to maneuver on the fly with one hand. When I switch back to traditional navigation it becomes too sensitive to my touch and very difficult to control so I find myself using my finger to avoid both. The traditional joystick on the Blackjack II would not bother me on this phone.
(5) When reading an email (while using the optical mouse), you can't advance to the next email without closing the email or hitting "ok" and tapping the next email from the email list. If you use the navigation method, you can swipe your finger left or right to advance to the next unread email, but it's too sensitive and it skips past several messages.
(6) Can't understand why Samsung does not use the anti-slip back cover used on some Blackjack II phones. The Epix is very slippery.
Called Samsung and they had no clue as to how to resolve any of the first 5 issues and blamed ATT for restricting the phone. Told me to call back in a week because the phone was too new. An ATT tech tried another model and found similar responses. He was shocked at how brief and low it vibrated and understood why I missed so many email/text message alerts. He also could not get the LED to flash more than 10 seconds.
I believe ATT rushed the release of this phone in order to beat the Verizon version of this phone (i770) release any day now. If I can't find a fix to the notification problems, I will have to return the phone and consider Verizon's model. Verizon does rigorous testing before releasing any phones so the i770 is likely not to have similar issues. I am trying to work through it before I do return it though since it has so many other features I want or need and I have some time left on my contract with ATT, but it is important to my work that I be notified when the message arrives. Any suggestions?
Edited by Gadge-Man, 29 October 2008 - 10:26 PM.
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