For those of us already existing customers, a few things to note about these new tariffs (named as "Flext 2009" on T-Mobile's systems).
- Any 'Life' based existing loyalty discounts you have already on your existing Tariff, such as 25% for being an early joiner, will be LOST if you take out this new version of Flext
- It seems it is NOT necessary to enter into a new 18 month term, as the blurb seems to suggest - on all THREE of my existing T-Mobile accounts, I was offered the opportunity to 'move over' and have the term finish/come up for renewal, at the same time my current tariff was due to expire anyway.
- For those that would not make much use of these extra new inclusive elements, be advised that the Inclusive Use Allowance figures for "Flext 2009" are not as high as for "Flext Version 2" (the version immediately prior where they did away with inclusive voicemail), but MAY be higher, than Flext version 1 (original). This is what I have been TOLD, but it is NOT what seems to bear relation to the figures as I recall them - so please check what is best for you first.
- Those of you receiving HIGH speed 3.5G as part of their Web n Walk existing package, by virtue of having rung up back in the early days, and blagged T-Mobile flicking the relevant switch that was then on their system back then, will LOSE THIS higher speed web access, and simply get standard web n walk 3G only (NOT 3.5G) with these new tariffs. So that would affect me on ALL my accounts, where I have this.
A few disclaimers about the points above.
Firstly, this is what applies, when ringing the standard "Package Updates/Changes Section, via the relevant options on the 150 number. Your mileage MAY vary if you ring full Customer Services, and most certainly will vary, if you were to ring Retentions, should you now be out of contract term and free to leave T-Mobile.
Because when I rang CS in relation to my own key account, they told me that they WOULD let me keep my "Free Evening and Weekend Calling" (as a specific goodwill gesture for past troubles hence why I even have it already), but that I could NOT keep my 25% Loyalty discount (it's a long story how I have both), but in addition to that, my "Free Evening and Weekend Calls (For Life)" which is mine to keep for life (in terms of never changing my existing tariff), would NOT then be for life - they would allow me to keep it until my current contract term expired, if I switched over to the new "Flext 2009", but then it would be up for review, when taking out an extension later, as to whether or not I would keep it.
So faced with losing my 25% Loyalty discount, my higher speed 3.5G flag (on standard Web 'n' Walk), and also losing the guarantee of being able to keep my "Off Peak Calling" for life when current contract term expires, I am sure you can all imagine what I said to T-Mobile.
One final IMPORTANT note...
The normal rules for Tariff downgrading applies to switching over. That is, unless you are out of your minimum contract period element where you are free to move DOWN as well as up (which T-Mobile have told me, is the last month of your contract term now???), then you cannot move to a LOWER tariff.
Nothing new there, you may say, except for something you are all maybe forgetting...
If, for example, you were on the existing tariff of "Flext 35+ WnW", then you could NOT move over to the new "Flext 35"
The reasoning behind this is so relevant that it is also the same reason why, beleive it or not, you could not even move from an existing "Flext 30+WnW", 'UP' to a new Flext 35 package...
Pause and think about this... by higher or lower, T-Mobile mean the actual monthly cost. So Current Flext 35+WnW has a nett cost (before any discounts), of £42.50. Therefore you can NOT move over to the new "Flext 35 2009" tariff, as the monthly nett cost for this new tariff is only £35. Whereas existing Flext 35+WnW would be £42.50. Get it now folks?
And this is the reason why, VERY SURPRISINGLY, until reminded of it, you cannot even move 'UP' from existing Flext 30+WnW" to the new "Flext 35", which on the face of it, WOULD seem like a clear move UP. Because again, you would be moving from a £37.50 a month package, over to just a £35 a month package.
This may not apply if you have WnW on your account as a BUNDLE, as opposed to being one of the standalone complete Tariffs they also come as.
But if you are on one of the "Flext xx + WnW" tariffs, where WnW is part of the package irtslef and not a bundle add-on, and thus any loyalty discounts you have apply to both aspects of the account, then you have to remember that any switch to these new "Flext 2009" tariffs, can only be done if the total price before any discount on your line, is HIGHER on the new package you want.
Thus, for Flext30+WnW customers, like my other two accounts, the minimum new Flext 2009 package I can switch to, is actually "Flext 40", and certainly not Flext 30, or even Flext 35. Bear this in mind folks.
And remember, these are the base facts on paper. As always your mileage MAY vary depending on how persistent you are, or who you get to talk to, but I'm normally VERY persuasive, as per the discounts on my account, but despite five calls, in relation to three different numbers I have, I got nowhere, as you can read above.
So my gut feeling is that these new tariffs are a good offer for potential NEW customers, but not really as attractive for any existing customer with any discounts on their account, UNLESS they are nearly out of contract, and can therefore discuss it with Retentions section.