111 replies to this topic

[barny stumble]

xdalover, on Aug 11 2009, 19:14, said:

I've tested a lot and my favourite has always been Sprite Backup

bbmalver, on Aug 12 2009, 10:52, said:

Thanks for the address; have sent them a message re: data & sluggish performance issues

My memory card got corrupted again!! Soooo glad I used Sprite Backup to do a backup to my card , and THEN copied the WHOLE memory card to my laptop!!! I spoke to my provider who have said they have had nothing as yet from Toshiba, but then again what can my provider do, if the issue is with the phone? I'm really hoping this can be sorted out, as I lost a whole lot of photos I had taken over the weekend ! (Well how was I to know I need to back up EVERY night?) Well at least its all back now, and working..........
Here's hoping anyway, apart from these issues, the phones spot on!!!

[xdalover]

barny stumble, on Aug 12 2009, 18:23, said:

My memory card got corrupted again!! Soooo glad I used Sprite Backup to do a backup to my card , and THEN copied the WHOLE memory card to my laptop!!! I spoke to my provider who have said they have had nothing as yet from Toshiba, but then again what can my provider do, if the issue is with the phone? I'm really hoping this can be sorted out, as I lost a whole lot of photos I had taken over the weekend ! (Well how was I to know I need to back up EVERY night?) Well at least its all back now, and working..........
Here's hoping anyway, apart from these issues, the phones spot on!!!

Dont TOUCH anything !!!  You can still recover all the information from the card. I had the same issue and belive me, all the information can be recovered if you DON't format again!!

You can use a great recovery software for USB memories. You have to use a USB card reader attached to your PC. I use DATA DOCTOR RECOVERY PEN DRIVE rev 3.0.1.5 from www.datadoctor.in

The only issue is that some folders lose the original name. But I think that this is a minor problem if you can recover all your pictures!!

Good Luck!!

Edited by xdalover, 12 August 2009 - 05:59 PM.

[barny stumble]

xdalover, on Aug , 18:58, said:

Dont TOUCH anything !!!  You can still recover all the information from the card. I had the same issue and belive me, all the information can be recovered if you DON't format again!!

You can use a great recovery software for USB memories. You have to use a USB card reader attached to your PC. I use DATA DOCTOR RECOVERY PEN DRIVE rev 3.0.1.5 from www.datadoctor.in

The only issue is that some folders lose the original name. But I think that this is a minor problem if you can recover all your pictures!!

Good Luck!!

   Too late! But at least I know what to do if it happens again... :-* 


Phone seems to be fine though, as did this post on it... Shame it could go belly up at any time

[clmnw]

Guys, take my advice on this ... I've had plenty of flash card issues, and I haven't had one for few days now... after I moved back my Messaging/email storage/attachment storage to my main drive. Everyone's initial thought would be to move it to the flash because it's a bigger storage, but my experience so far, points that most of the lost clusters I was getting was around the Inbox... folders on my flash drive.

Do check whether you've made this change for attachments storage (Messaging/Options/Storage) and uncheck the 'When available, use this storage card to store attachments'. Give it a week and lets see whether this is the issue. Works for me, so far. The only other thing I've done that might have affected anything with the issue, I've installed MemMaid and had done cleanup of missing links, broken registries and had optimized the device for speed.

[barny stumble]

I wish that were the case, but I've had mine set to save to main memory for the last two handsets! It's a bit of a lottrey it seems!

[badaas]

im starting to think its due to the power scaling.
anyone ahd troubles if they run the tg01 at full power 24/7 ?

[Neil5459]

Just to add my late 2 pennorth to this topic!

I've come back today from 2 weeks holiday in Italy- the last 13 days of which were without any music, ebooks, satnav etc as I suffered this corruption on my Transcend 16GB Class 6 card on day 2. Oly 2 folders showing, both with asii characters in the names and both undeletable.  You can guess how annoyed I was, and no access to Wifi or a PC to get anything back apart from a few ebooks i9 was able to re-download. Thankfully, ALL my programs were installed to main memory, so I didn't lose my Italian dictionary or Spb Finance

I'd already had a corruption on the 2nd day I had the TG01 while installing SBSH Weather, but blamed the program at the time.

A friend of mine is testing another Snapdragon device (I can't say which one) and has had exactly the same problem, so it could be an architecture problem.

[barny stumble]

I dont believe it!! My card got corrupted TWICE today. You have got to be kidding me... Is it worth Hanging on to this phone until Toshiba send out an update? Very good question, and one that I'm thinking long and hard about. !!

[LeSScro]

I ve got too storage corruption ! After some investigations :

1 - remove messaging use Storage card...
2 - I don't use Actyve sync or Windows Mobile center
3 - No problem since, i use this method...
4 - But the Toshiba MicroSd is a piece Of s*** !
5 - I want buy a Sandisk 16 Go classe 6...

Feedback after new test !

But in my advise, all corruption problem appear after Syncro with WM Device center !

[Neil5459]

LeSScro, on Aug 14 2009, 06:42, said:

I ve got too storage corruption ! After some investigations :

1 - remove messaging use Storage card...
2 - I don't use Actyve sync or Windows Mobile center
3 - No problem since, i use this method...
4 - But the Toshiba MicroSd is a piece Of s*** !
5 - I want buy a Sandisk 16 Go classe 6...

Feedback after new test !

But in my advise, all corruption problem appear after Syncro with WM Device center !

I don't think that's the whole story, though your #1 is always relevant for SD cards- the operating system sometimes doesn't initialise the card by the time it tests locations at startup. This doesn't apply to devices with fixed internal memory like the Diamond, X75** and Omnia etc.

I don't use Activesync/WMDC much at all as I keep all installation files as CABs and use an Exchange Server for PIM data. Both my corruptions have occurred when the TG01 has been working independently.

Corruption #1: Occurred while installing SBSH Weather to the SD card from a CAB file. The device soft reset in the middle and the corruption was present at reset. I don't know if the SR caused or was a result of the corruption.

Corruption #2: While on holiday. Was listening to music over headphones and reading a WikiPedia article using Tomeraider. Music and Wikipedia files were on SD card and PocketTunes and Tomeraider in main memory. Wiki file is 3.3GB. I switched back to Pocket Tunes to adjust volume, then switched back to Tomeraider at which point I got an empty file chooser list and the SD card had corrupted.

Wizcode Data Recovery and SK Tools were unable to effect any repair.

[LeSScro]

Neil5459, on Aug 14 2009, 09:02, said:

I don't think that's the whole story, though your #1 is always relevant for SD cards- the operating system sometimes doesn't initialise the card by the time it tests locations at startup. ...

Thx for feedback experience... with more feedback we can identify exactly the problem...

[Neil5459]

I reported this problem to Toshiba Support and have had the following reply:

Dear Sir,

We do not support any third party applications, so if these apps are causing the issue on your handset, we are not able to do much about it. The only real test we could perform is to hard reset the phone, and investigate if the issue occurs using only the in built applications.

If you are in communication with other people experiencing this issue, I would urge them to contact us. If this is indeed a bug or error inside the handset, the more people who report it, the faster a fix will be made available.

In the meantime, if your card is now usable again, I would monitor the situation further, and if it happens again, follow the above steps of hard resetting the handset and using the default software for a while, to eliminate the possibility they are interfering.


which is helpful as far as it goes.

Please could anyone else who has seen this issue also send an email outlining the problem to : [email protected]

In the meantime I've stickied this topic and changed its title (hope that's OK David, as the topic starter?) so it might get picked up by anyone else googling the problem

[badaas]

if it's snapdragon architecture, is that a hotfix or a recall as it's chip embedded?
curious as i bought my handset off ebay, even though i am with orange. if recalled i might be buggered

[Neil5459]

I'm the same    Long standing Orange customer but bought my TG01 off Ebay.

I doubt there will be any hardware fix requirement- even if it is related to the Snapdragon I suspect a hotfix will be sufficient.

[David Strange]

Neil, if I were in your position and the data on my phone went tits up two days into a holiday I would be smoldering with fury.

It is an odd bug. Twice today folders have gone missing on my storage card and files with weird names have appeared. I've put the card in the card reader on my desktop to format and restore files and, lo and behold, all the directories are back. They stayed back when I put the card back in the TG01.

I do really like the phone: the display is excellent and it is a really responsive phone. However, having to back the storage card up every few days (and when I go away I will carry a backup 16GB storage card with me) is a serious drag. These days things should just work, you shouldn't have to take account of flakey technology.

Cheers,

David.

[Neil5459]

I agree- it's still uncertain whether this is a Toshiba or a Snaprdragon problem. Have you emailed Toshiba Support with your experiences?  The more of us who do, the better

I'm currently running ALL programs installed to main memory and keeping the SD card for user files such as music, ebooks and Tomeraider files (including UK Wikipedia at 3.2GB!) so will see if that improves things.

It's important not to have messaging or browser caches set to store on the SD card- this has been known to cause problems on previous WinMo devices.

[i900french-addict]

I have no problem anymore since I have a new 16Go micro SD card......and I've installed exactly the same applications as when I had problems!

[m8mbl]

i900french-addict, on Aug 17 2009, 11:50, said:

I have no problem anymore since I have a new 16Go micro SD card......and I've installed exactly the same applications as when I had problems!

Can you tell us what the card is? Manufacturer and Class, thanks

I have had serveral problems with data corruption, lost of data etc... However its been ok for a week now, rather that format the card (Which I did everytime it happened previously) I just deleted the data off and started installation and file copies again. fingers crossed it doesnt happen again.

On a seperate note, I rang Orange handset faults today, and got told the flash memory card is not covered under any warranty or insurance; the operators diagnositics system (she was reading this out to me) if there is Lost of data on more than one occassion, advise customer the flash card is at fault, and to try another card.

As she could not replace my SDcard she credit my account with £20.00 and told me to purchase a new one as she didnt agree with me having to pay for new one as my phone is only 2 weeks old.

MB

[badaas]

just emailed tosh support about sd issues, will see what happens.

[tycho43]

Darn it, phones been working fine since i got it last week...and 1 hour ago first time ever...memory card corruption:(.

memory card is an 8 gig sandisk. (sold the toshiba one same day i got phone lol).

You gents emailing the standard toshiba support or a tg01 support address?

Thnx