popescuion, on Jan 21 2010, 20:38, said:
The noise issues with TG01 are driving me to moving my Orange sim to my 4yr old n73 to be able to make telephone calls, the TG01 is a great device but for the fact that it's useless a a phone.
After many hours trailing the forums and calling help I have come to the conclusion that it is the phone software that is causing these audio problems for the receiving caller. This is now confirmed by tech support at Toshiba; see message to tech support from me, below
"The other caller experiences poor sound quality of my voice breaking up and strange noises. This is a problem with almost all my customers on landlines and various mobile networks and they cannot understand my calls to the extent of dropping the line for my home or office landline which is of no use when I am out working i.e. what we use mobile phones for.
The forums seem to agree that there must be either a network provider setup problem or Toshiba software issue with this phone. The fault is intermittent but too regular to be acceptable and I need to get the problem fixed. Is there a software update that can be downloaded for this device?"
"Thank you for contacting Toshiba Mobile Communications. Regarding your enquiry Toshiba is aware of the problem and is currently working on getting an update for this , as soon as this will be available, it will be posted on Toshiba's website.
Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries."
I also emailed Orange and they are yet to provide any feedback other than they are looking into my comments.
The fault is in the device and we need to exercise 'user power' to report the problem to both Toshiba and your service provider to speed the process of correcting the device issue. email or phone your provider with complaints and email the Toshiba tech support (via the toshiba website interface) and eventually they will do something about it. More complaints, more pressure and maybe the problem will be resolved
In the meantime I am on a beefed up 2600 mA Mugen TG01 that is only useful as a PDA with an old n73 for communications, poor atate of affairs, dont you think.