78 replies to this topic

[popescuion]

brogdan, on Jan 15 2010, 21:08, said:

i'm on Cosmote Romania, and i 2 have banging noises!
the device is bought from Orange and was unlocked.
can't anybody solve this annoing problem?
cheers,

L-ai cumparat deblocat de la Orange sau l-ai deblocat  in alta parte?

[swollenballs]

I'm pretty sure Windows mobile update 6.5.3 contains the answer to all these call quality related problems.

Its just getting a hold of it.

[brogdan]

popescuion, on Jan 21 2010, 14:47, said:

L-ai cumparat deblocat de la Orange sau l-ai deblocat  in alta parte?

first of all if it's an international forum, from respect to the other users you should write in english.

yes i bought it locked from orange and i unlocked it after with code.

cheers

[brogdan]

swollenballs, on Jan 21 2010, 15:13, said:

I'm pretty sure Windows mobile update 6.5.3 contains the answer to all these call quality related problems.

Its just getting a hold of it.

will this update be available for tg01?

i managed last night to flash my tg01 with the WM 6.5 Orange RO ROM available from toshiba, using SDDL+.
i made a few calls today and it seems that the banging noises are gone, i hope for ever

[The Real Mc Coy]

We don't know so far if 6.5.3 upgrade will be available and we cannot have confirmation by Tosh.

[brogdan]

The Real Mc Coy, on Jan 21 2010, 15:25, said:

We don't know so far if 6.5.3 upgrade will be available and we cannot have confirmation by Tosh.

i think it should be available soon...look what i found:D

[The Real Mc Coy]

Yes there are photos and videos showng TG01 with 6.5.3 but it proves nothing... unfortunately...

[popescuion]

where did you unlocked?

[Mickh]

popescuion, on Jan 21 2010, 20:38, said:

where did you unlocked?

The noise issues with TG01 are driving me to moving my Orange sim to my 4yr old n73 to be able to make telephone calls, the TG01 is a great device but for the fact that it's useless a a phone.
After many hours trailing the forums and calling help I have come to the conclusion that it is the phone software that is causing these audio problems for the receiving caller. This is now confirmed by tech support at Toshiba; see message to tech support from me, below:
"The other caller experiences poor sound quality of my voice breaking up and strange noises. This is a problem with almost all my customers on landlines and various mobile networks and they cannot understand my calls to the extent of dropping the line for my home or office landline which is of no use when I am out working i.e. what we use mobile phones for.
The forums seem to agree that there must be either a network provider setup problem or Toshiba software issue with this phone. The fault is intermittent but too regular to be acceptable and I need to get the problem fixed. Is there a software update that can be downloaded for this device?"
Their response:
"Thank you for contacting Toshiba Mobile Communications. Regarding your enquiry Toshiba is aware of the problem and is currently working on getting an update for this , as soon as this will be available, it will be posted on Toshiba's website.
Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries."

I also emailed Orange and they are yet to provide any feedback other than they are looking into my comments.

The fault is in the device and we need to exercise 'user power' to report the problem to both Toshiba and your service provider to speed the process of correcting the device issue. email or phone your provider with complaints and email the Toshiba tech support (via the toshiba website interface) and eventually they will do something about it. More complaints, more pressure and maybe the problem will be resolved.

In the meantime I am on a beefed up 2600 mA Mugen TG01 that is only useful as a PDA with an old n73 for communications, poor atate of affairs, dont you think.

[Ács Lajos]

Mickh, on Feb 6 2010, 08:32, said:

The noise issues with TG01 are driving me to moving my Orange sim to my 4yr old n73 to be able to make telephone calls, the TG01 is a great device but for the fact that it's useless a a phone.
After many hours trailing the forums and calling help I have come to the conclusion that it is the phone software that is causing these audio problems for the receiving caller. This is now confirmed by tech support at Toshiba; see message to tech support from me, below:
"The other caller experiences poor sound quality of my voice breaking up and strange noises. This is a problem with almost all my customers on landlines and various mobile networks and they cannot understand my calls to the extent of dropping the line for my home or office landline which is of no use when I am out working i.e. what we use mobile phones for.
The forums seem to agree that there must be either a network provider setup problem or Toshiba software issue with this phone. The fault is intermittent but too regular to be acceptable and I need to get the problem fixed. Is there a software update that can be downloaded for this device?"
Their response:
"Thank you for contacting Toshiba Mobile Communications. Regarding your enquiry Toshiba is aware of the problem and is currently working on getting an update for this , as soon as this will be available, it will be posted on Toshiba's website.
Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries."

I also emailed Orange and they are yet to provide any feedback other than they are looking into my comments.

The fault is in the device and we need to exercise 'user power' to report the problem to both Toshiba and your service provider to speed the process of correcting the device issue. email or phone your provider with complaints and email the Toshiba tech support (via the toshiba website interface) and eventually they will do something about it. More complaints, more pressure and maybe the problem will be resolved.

In the meantime I am on a beefed up 2600 mA Mugen TG01 that is only useful as a PDA with an old n73 for communications, poor atate of affairs, dont you think.

hi
im from hungary
i have similar problems with the device, and i send an email to toshiba on the last month. the answer was similar. they are working on an update. i think we -tg01 owners- have to make together a petition to toshiba. its can helps, maybe.
sorry for my english. i hope u understand what i think.

[Mickh]

Ács Lajos, on Feb 6 2010, 08:01, said:

hi
im from hungary
i have similar problems with the device, and i send an email to toshiba on the last month. the answer was similar. they are working on an update. i think we -tg01 owners- have to make together a petition to toshiba. its can helps, maybe.
sorry for my english. i hope u understand what i think.

English is good, better than my Hungarian  
Yes we will have to use the power of the people and complain to BOTH our mobile providers and Toshiba to get a result.
It seems like this has beenan ongoing problem for the TG01 since its launch so I am converned that they have not found a solution during the period of time it has been on sale. I am off to the Orange shop this week to insist   they give me another phone (of different manufacturer) whilst the audio issues are resolved. This is what we use a mobile for after all.
Will keep the post informed if I get anywhere with them. If we hurt the providers financially then they will put more pressure on Toshiba to make the fix.
A generally good device let down by the most basic of phone requirements, voice; Toshiba will learn eventually and I am sure that they will provide a solution that will make the TG01 the useful device that it should be.

Also if you intend keeping your TG01 then consider the Mugen 2600mA battery, it makes the device into a 3 to 4 day usable tool and not a daily, "Oh I may run out of battery before finishing work today" toy. check out other info on this forum for data on the batteries, I posted some photos earlier today.

[Ács Lajos]

What do U think for a webpage: www.toshibatg01unusableforcall.com (with hundreds of "signatures" of unhappy tg01 owners, naturally)? It's just an example, maybe there are better solutions.(dontbuytg01forcall.com)
If the weird voice and the distort is not hardware problem, they why not fix it with a simple software update? I think this problem cause the hardware, maybe the too high signal levels.(in and out levels)

[Ács Lajos]

Mickh, on Feb 6 2010, 09:24, said:

English is good, better than my Hungarian  
Yes we will have to use the power of the people and complain to BOTH our mobile providers and Toshiba to get a result.
It seems like this has beenan ongoing problem for the TG01 since its launch so I am converned that they have not found a solution during the period of time it has been on sale. I am off to the Orange shop this week to insist   they give me another phone (of different manufacturer) whilst the audio issues are resolved. This is what we use a mobile for after all.
Will keep the post informed if I get anywhere with them. If we hurt the providers financially then they will put more pressure on Toshiba to make the fix.
A generally good device let down by the most basic of phone requirements, voice; Toshiba will learn eventually and I am sure that they will provide a solution that will make the TG01 the useful device that it should be.

Also if you intend keeping your TG01 then consider the Mugen 2600mA battery, it makes the device into a 3 to 4 day usable tool and not a daily, "Oh I may run out of battery before finishing work today" toy. check out other info on this forum for data on the batteries, I posted some photos earlier today.

I don't want to upgrade the device until they not fix the audio problems. (a top phone device which unusable for call? for 200-300-400 pounds ) I had a Qtek 9100 before its worked perfect.

[Mickh]

Ács Lajos, on Feb 6 2010, 09:09, said:

I don't want to upgrade the device until they not fix the audio problems. (a top phone device which unusable for call? for 200-300-400 pounds ) I had a Qtek 9100 before its worked perfect.

Just been contacted on email by Orange and after a phone call to their support, they are sending a replacement device out to me tomorrow. I told them that this is unlikely to be a sucessfull solution but they insisted that they cannot change the device to another type .
Will have to see what the replacement phone is like but probably the same. They did emphasis that the replacement would be new and not a refurbished replacement, maybe they are selling old stock in the shops and people who complain will get the updated versions without vioce issues. here's hoping that's the case? I will report back after a few days testing the replacement device.

www.toshibatg01unusableforcall.com sounds good, let me know if you put one together.

More complaints to both toshiba and the specific service providers may put sufficient pressure on them to do something sooner?

[Ács Lajos]

Mickh, on Feb 6 2010, 18:03, said:

Just been contacted on email by Orange and after a phone call to their support, they are sending a replacement device out to me tomorrow. I told them that this is unlikely to be a sucessfull solution but they insisted that they cannot change the device to another type .
Will have to see what the replacement phone is like but probably the same. They did emphasis that the replacement would be new and not a refurbished replacement, maybe they are selling old stock in the shops and people who complain will get the updated versions without vioce issues. here's hoping that's the case? I will report back after a few days testing the replacement device.

www.toshibatg01unusableforcall.com sounds good, let me know if you put one together.

More complaints to both toshiba and the specific service providers may put sufficient pressure on them to do something sooner?

I recieved this mail today(to my second e-mail):
"Thank you for contacting Toshiba Mobile Communications.Regarding your
enquiry could you provide the IMEI number in your phone please, to forward
it to a higher level for more information on the issue?
I will answer your email as soon as I get an update on this.
Best Regards,"

To a higher level.

I'm so exciting.

[Mickh]

It's strange because after complaining ove the phone to Orange, they sent me a replacement handset and said that this was the best they could do, even when I said it would probably not remedy the fault as it is Toshiba software/firmware related and they don't have a fix yet. They sent me one anyway.
Power up, re-config ... etc etc and the phone runs with the same software as the original "non voice phone" and after 2 days of use it has been fine, no noises, no voice breakup and it seems to run faster, and you can highlight sections of text in documents that I used to do on my old phones but couldn't do on the origianl TG01   

It seems to me that , maybe, the network providers are issuing sub standard old versions of the handset as original devices and then when its clear that the complaint is verified of bad voice issues then we get the updated phone with the problem fixed; it could be hardware related or Toshiba would have offered a download to clear the fault as it's giving them a bad rep?

Suggest complaining to phone provider and insisting on new handset, I heard someone else had theirs replaced and it was fine then on, and others that are on their 2nd and 3rd replacements still with problems, but they were 2009. Lets hope that the 2010 versions that are sent out as replacements are all as good as mine.

My TG01 is now both a practical mobile/palm computer with a fast processor AND a useful telephone for voice communication, at last but worth the wait

Good luck with getting a replacement, and like me, you have put up with a poor device or too long and deserve a working replacement

[mcklane]

Mickh, on Feb 8 2010, 18:12, said:

It's strange because after complaining ove the phone to Orange, they sent me a replacement handset and said that this was the best they could do, even when I said it would probably not remedy the fault as it is Toshiba software/firmware related and they don't have a fix yet. They sent me one anyway.
Power up, re-config ... etc etc and the phone runs with the same software as the original "non voice phone" and after 2 days of use it has been fine, no noises, no voice breakup and it seems to run faster, and you can highlight sections of text in documents that I used to do on my old phones but couldn't do on the origianl TG01   
.......................................................

Hi Mickh,

can you please try to test calls using GSM mode only in the phone settings (not HSDPA or AUTO)? I did quite few test calls, the voice quality is pretty rubbish for all the calls, however when I am calling using 2G (G icon on the top bar) it's even worse as I can hear banging noises on the other phone, usually they starts after a minute or so...

anyway i have complained to toshiba as well and I got the same old response...

Cheers

[Ács Lajos]

Mickh, on Feb 8 2010, 19:12, said:

It's strange because after complaining ove the phone to Orange, they sent me a replacement handset and said that this was the best they could do, even when I said it would probably not remedy the fault as it is Toshiba software/firmware related and they don't have a fix yet. They sent me one anyway.
Power up, re-config ... etc etc and the phone runs with the same software as the original "non voice phone" and after 2 days of use it has been fine, no noises, no voice breakup and it seems to run faster, and you can highlight sections of text in documents that I used to do on my old phones but couldn't do on the origianl TG01   

It seems to me that , maybe, the network providers are issuing sub standard old versions of the handset as original devices and then when its clear that the complaint is verified of bad voice issues then we get the updated phone with the problem fixed; it could be hardware related or Toshiba would have offered a download to clear the fault as it's giving them a bad rep?

Suggest complaining to phone provider and insisting on new handset, I heard someone else had theirs replaced and it was fine then on, and others that are on their 2nd and 3rd replacements still with problems, but they were 2009. Lets hope that the 2010 versions that are sent out as replacements are all as good as mine.

My TG01 is now both a practical mobile/palm computer with a fast processor AND a useful telephone for voice communication, at last but worth the wait

Good luck with getting a replacement, and like me, you have put up with a poor device or too long and deserve a working replacement

Hi

The mail from higher level:

Thank you for contacting Toshiba Mobile Communications. Regarding your enquiry, the poor sound quality on WM 6.5, for Toshiba TG01.
This should be resolved soon as software testing is in process.Once the testing is completed and approved by operator we will be released to the customer via the normal channels.

Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries.

Best Regards,

[Mickh]

Yes it sounds like they are getting to the bottom of a solution. Maybe they are issuing handsets with a variety of fixes and users are unknowingly road testing the devices, may be me as one of them?
It seems like Toshiba have learnt from Microsoft and employ users for product proving and update as the feedback demands.

Hope you get sorted, mine is a good and servicable device now, at last.