tonyyeb, on Nov 9 2009, 19:04, said:
Hopefully someone will be able to get the REAL google mail app onto this phone soon. I'm not happy with Orange removing the google apps. I'd pay money to get them back for her.
I've been badgering Orange for some time on this, and finally got an acknowledgement of the issue (with the same response as tonyyeb). Removing the apps was a "business decision," which they're not going to justify. There's no evidence they're going to issue any software upgrade, and I've requested a report to management of widespread customer dissatisfaction... I can't see any way of taking it further, other than a written complaint.
To Orange's credit, they did allow this issue to count as a fault, so you can return a handset and cancel your contract even after the 7-day cool off period. So if you're unhappy, call Orange, report the fault, and post your handset back. I'm trying to decide if I can be bothered to withdraw my business from Orange over this...