6 replies to this topic

[jgtthd]

help! my email account is up and running on my hd2 but only works when on wifi - send/receive on 3G gives error "cannot connect with current settings..."
anyone know how to fix?

[gavinfabl]

goto email account setup and change "the internet" to "tmobile internet" or similar.

[jgtthd]

gavinfabl, on Nov 13 2009, 16:52, said:

goto email account setup and change "the internet" to "tmobile internet" or similar.

no option like that

[Syphon Filter]

Check that your operator internet connection is not using a proxy.

[gavinfabl]

i had your problem , so turn off the proxy and edit email settings as above in email inbox options. if you cant find it, i will do a step  by step doc over weekend.

[gavinfabl]

okay on my pc. press top left start icon, select e-mail icon. buttom right, select menu, options, tap on your name of your email account, tap edit account setup, keep pressing next until you get to outgoing smtp mail server, hit advanced server settings, on netowrk connection scroll thru  and change to either your mobile operator internet connection or the internet.

if this fails, delete email account. from home page, email tab, menu add account. Even if its gmail, select other and enter your settings, dont use the google mail option.

Next goto settings tab, menu, all settings, connections, connections, manage connection, proxy settings, make sure 1st box is ticked but unticked for "this network uses a proxy server to connect to the internet".

Try each one in order, seeing if on adjustment works. The proxy item I found if ticked stopped twitter working using tmobile uk.

[jgtthd]

gavinfabl, on Nov 14 2009, 11:51, said:

okay on my pc. press top left start icon, select e-mail icon. buttom right, select menu, options, tap on your name of your email account, tap edit account setup, keep pressing next until you get to outgoing smtp mail server, hit advanced server settings, on netowrk connection scroll thru and change to either your mobile operator internet connection or the internet.

if this fails, delete email account. from home page, email tab, menu add account. Even if its gmail, select other and enter your settings, dont use the google mail option.

Next goto settings tab, menu, all settings, connections, connections, manage connection, proxy settings, make sure 1st box is ticked but unticked for "this network uses a proxy server to connect to the internet".

Try each one in order, seeing if on adjustment works. The proxy item I found if ticked stopped twitter working using tmobile uk.

thanks for that, tried the above steps....i can now receive email but not send.  keep saying "the message could not be sent, check network and account info."   i know my account info is good and i obvioulsy have network.  any further help would be great!