I had only bought the Pulse on the 19th Dec 2009, and T-mob seem to deem 7 days a satisfactory period within which to return a phone, REGARDLESS OF WHETHER OR NOT IT IS FAULTY. I was given so much crap by the guy and woman in there, even though I kept my head (hard to do in this scenario), where the guy kept aping the same tired old "7 day policy" BS to me until I was at screaming point!. I even had a folder full of consumer rights and trading standards documents with me, but they REALLY did not want to know; I have never been so angry but also full of utter contempt, in my entire life.
I was told, in not so many words, that the fault was not an issue for them to deal with, and i have to send it back to Huawei to have it repaired, EVEN THOUGH IT IS LESS THAN 28 DAYS OLD, and the headset has a fault. They were basically telling me there was no contract between T-mobile and myself, even thought any sale in ANY shop is a contract between buyer and seller - man, they must be stupid as *_*_*!.
Lesson learned here - regardless of the priceplan, handset, amazing "deal" you're offered, or any other shallow lure to entice you into their sh*tty, unethical customer base, DO NOT GO NEAR T-MOBILE - THEY ARE COMPLETE AND UTTER MORONIC CHIMPS, and woe betide anyone who has, as I did, a genuine complaint - faulty goods, they stonewall you and I can assure you that these people assume they're above the law of the land, and that consumer rights are null and void when it comes to the writing of their "policies".
Keep away - SCUM - you've been warned (Google for more horror stories) or look at this FB page:
Edited by glossywhite, 15 January 2010 - 02:24 AM.