Guest vinokirk Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) There are a lot of Rebel Simcard users on Modaco and many other sites who have been mis-sold a product. We were told that it would work with 3G networks and we would be able to use Calls SMS and Data all without interruption. As all users of Rebel Simcard v1.1 will know...this is not true. Rebel Simcard have blatently breached the Sale of Goods act 1979 which states: ‘Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality’. These cards do not perform 'as described' so clearly do not "conform to contract". Please could any v1.1 Rebel Simcard users please show your support by posting your story up on this thread. UPDATE: Rebel SimCard have now agreed to update peoples v1.1 cards to the new v1.2 firmware for free, as shown in this post: http://android.modaco.com/content/dell-str...ards-for-free/# Edited August 25, 2010 by vinokirk Link to comment Share on other sites More sharing options...
Guest 323spoon Posted August 17, 2010 Report Share Posted August 17, 2010 For when rebelsim read this my email is [email protected] I contacted rebelsim last night explaining that I am spending £15 per month for the next 12 months on an o2 sim contract because i had a phone i couldnt use and only bought because they claimed they could fully unlock it with 3g. The least they could do for me is send me a usb programmer, something they sell for £10 (and probably only costs them £2 to produce), after im going to spending £180 on a contract i only took out because of this companies false claims to unlock the streak. I even offered to send them the programmer back at my own cost after using it! They writ back simply saying "hi at most we can offer you a coupon code to get £5 off rebelsim" Although they're not just straight out saying they cant help, which they originally did, i still dont feel it appropriate for them to sell me something, for any price, to make something work that i paid £25 pound for in the first place and has cost me a lot of money afterwards. I would appreciate a reply from rebelsim either through here or my email address above as this is unacceptable! Link to comment Share on other sites More sharing options...
Guest tomqman Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) got my rebel sim free with my dell streak so i dont mind buying the programmer. can understand how you guys might be a bit annoyed. but just because it had a few bugs doesnt mean you can have a fit at the company. theres so may devices/products that come out with bugs and problem that are never upgraded to fix the (cough iphone, cough) but its getting really anoying sales of good act say bla bla bla. rebelsim is a us company where the sales of good act does not apply so good luck Edited August 17, 2010 by tomqman Link to comment Share on other sites More sharing options...
Guest rovex Posted August 17, 2010 Report Share Posted August 17, 2010 Not true. If they wish to trade across international lines they have to comply with laws in the lands they will trade in. The product was miss-sold and not fit for purpose. It wasnt sold as a universal unlock, it was specifically sold as unlocking the streak, completely, to all networks. It failed to do this. The company should therefore reprogram the units sold for free, or send out a free reprogrammer so users can do it themselves. Link to comment Share on other sites More sharing options...
Guest 323spoon Posted August 17, 2010 Report Share Posted August 17, 2010 got my rebel sim free with my dell streak so i dont mind buying the programmer. can understand how you guys might be a bit annoyed. but just because it had a few bugs doesnt mean you can have a fit at the company A few bugs?? It didn't work at all for 99% of the time. They claimed to fully unlock and stated that 3g and everything worked. I had a hell of a time trying to get any signal at all and when it did get 2g signal any attempt to get onto 3g kicked you off the network all together and i had to start the whole process of sim swapping to get any signal at all. If i left it on 2g only i would loose signal every night and had to mess about swapping sims about on a morning before work. These aren't "a few bugs", its a complete misrepresentation of the product we thought we were buying! This has already cost me £25 for the original rebel sim and now £180 for a 12 month o2 contract because i had a £400 phone that i couldnt use and only bought because they claimed it would work 100%. I dont think anyone can seriously believe rebel are in the right trying to sell us something which they told us we had already bought.... a working unlock solution for the Streak. Sorry for the rant but "a few bugs" is a real understatement. Link to comment Share on other sites More sharing options...
Guest Kritta Posted August 17, 2010 Report Share Posted August 17, 2010 I have also had trouble with Rebel. I ordered the Rebel sim card just before the Streak was actually released, and of course it doesn't work. I tried to use their online support to get help, and this is the customer service that I received: PreSales Support: hi Me: Hi again - was it you that I spoke to a few moments ago regarding a Dell Streak? PreSales Support: no PreSales Support: but this is not technical PreSales Support: if you need support you need ro purchase a support pack Me: No - if the product is not working as described then you must either tell me how to make it work or offer a refund. Me: But if you're not a technical support person, then that's fine... PreSales Support: i know thier is new info PreSales Support: in dell section PreSales Support: to read Me: Yes, I saw that. I have tried to follow those directions but still have no luck. PreSales Support: then buy support pack PreSales Support: or use 7 day refund option Me: Can I not get technical help? Me: (Happy to do it via email if that's easier.) PreSales Support: once ou buy support pack and pay for it PreSales Support: as this is not charity PreSales Support: alsready we supply good price products PreSales Support: see support section PreSales Support: you can fins all option thier Me: Yes, I understand. But there is a law that states that if you sell a product that does not work as described (or is not fit for the purpose for which it is sold) then you are obliged to provide a solution or provide a refund. Me: I don't want free charity. I want what I paid for. PreSales Support: the product is working PreSales Support: you need to learn and read Me: No, the product is not working. PreSales Support: tech support is not free PreSales Support: then read agian PreSales Support: and try agian I am very happy with the Streak and am actually not too fussed about whether I get a sim card working in it or not - I am happy to use it just with WiFi... but the point remains that I feel ripped-off by this company. I have tried to get the Rebel sim working by swapping it into older phones, but it simply doesn't work. One of the Rebel support staff even suggested that I would have to buy some old handsets and try to swap the card into a few of them until I find one that works. Basically, it's totally unacceptable. I hope someone can work out an unlock solution soon, because Rebel is rubbish. - Andrew Link to comment Share on other sites More sharing options...
Guest rovex Posted August 17, 2010 Report Share Posted August 17, 2010 Thats awful. As a matter of principal RebelSim need to fix this. Its disgraceful. Has anyone tried UK trading standards to see what they say? UK law does protect us. Ultimately imports can be banned and UK assets seized if they tell trading standards to bog off. Link to comment Share on other sites More sharing options...
Guest courtlandre Posted August 17, 2010 Report Share Posted August 17, 2010 Its just some guy in his house, cut him some slack. Link to comment Share on other sites More sharing options...
Guest 323spoon Posted August 17, 2010 Report Share Posted August 17, 2010 I hope someone can work out an unlock solution soon, because Rebel is rubbish. - Andrew Hi Andrew, Rebelsim do have an unlock solution now but they want us to give them another £10 so we can upgrade our rebelsims so they provide a service that we told they would provide in the first place... unlock our streaks with 3g. Im going to email rebel with a link to this forum and see what they have to say for themselves... If they can't help us then we all need to give trading standards a ring as they are clearly ripping people off. I called trading standards when i first got the rebelsim and had the problems, i showed them the rebelsim website and told them the experience myself and a lot of other forum users were having and they did say that they are clearly in breach of UK sales law as the product does not do what it claimed to do. Link to comment Share on other sites More sharing options...
Guest vinokirk Posted August 17, 2010 Report Share Posted August 17, 2010 I have also had trouble with Rebel. I ordered the Rebel sim card just before the Streak was actually released, and of course it doesn't work. I tried to use their online support to get help, and this is the customer service that I received: PreSales Support: hi .... PreSales Support: and try agian I am very happy with the Streak and am actually not too fussed about whether I get a sim card working in it or not - I am happy to use it just with WiFi... but the point remains that I feel ripped-off by this company. I have tried to get the Rebel sim working by swapping it into older phones, but it simply doesn't work. One of the Rebel support staff even suggested that I would have to buy some old handsets and try to swap the card into a few of them until I find one that works. Basically, it's totally unacceptable. I hope someone can work out an unlock solution soon, because Rebel is rubbish. - Andrew Wow, that is unbelivable customer service. It reminds me of an issue I had with Comet last year...now theres a company I will never be using again! Thats awful. As a matter of principal RebelSim need to fix this. Its disgraceful. Has anyone tried UK trading standards to see what they say? UK law does protect us. Ultimately imports can be banned and UK assets seized if they tell trading standards to bog off. I am awaiting the reply from Rebel Simcard. If they do not resolve the situation in a prompt and satisfactory manner then Trading Standards will be informed Its just some guy in his house, cut him some slack. Why should a paying customer who has been sold a misdescribed product cut anyone slack? Whether its a kid in his basement or a multinational conglomerate! If sellers are selling misdescribed products then they need to sort it out or the authorities will be informed. Im going to email rebel with a link to this forum and see what they have to say for themselves... Rebel Simcard are already active on this forum under the name 'rebelsimcard' and I am eagerly awaiting their response to this thread and this situation. Link to comment Share on other sites More sharing options...
Guest lozw64 Posted August 17, 2010 Report Share Posted August 17, 2010 this should have happend, unfortunately i do not see it happening, and i really need to sell my old phone for the cash, so ive had to blow 13 quid on a programmer and postage. not too impressed. Link to comment Share on other sites More sharing options...
Guest rebelsimcard Posted August 17, 2010 Report Share Posted August 17, 2010 Some times when i read such things in these kind forums i feel deterred from my mission to help the world break free from network locks on mobiles and i think to myself why bother when people dont appreciate what we do for them. You all use a phone thats worth £400 odd and cry over small issues in forums like this that make me sad when i read such stupid comments i am a human like all others not some machine and for sure no charity I run a company that supplies something no other can supply for now. Even if others can supply you with such products it will be after we have done it first as we are world leaders in this field of sim unlocking as can be seen from our 2 year long history. Reading your comments i think to myself why do i direct my time and energy in this project even when i have such negative comments from people ? The mission is to help people and to give you something thats unique and an alternative to normal methods of unlocking and at a much cheaper price than what you would pay a shop to unlock your phones. why am i taking the time to come this forum to help ? reading this kind of stuff is still not enough to deter me from my goals and missions but does make me feel sad and soon will be enough to deter me from coming to such forums as i dont have this kind of time as already im giving rebel more than i can give in terms of time ,energy and commitment and investment back in to firmwares and on top of that R&D for new emerging phones. We have sold a product that has allowed you guys to use a another network simcard in our locked Dell when no other company is offer such a product and service. can you tell me another solution for this Dell so allow you to use another network sim ? the answer is sure to be NO you can cant find another solution to unlock the Dell in any way at all. when we sold the £10 sim to unlock this phone we mentioned in the info page all the info you need to know and also on our blog link below. http://blog.rebelsimcard.com/unlock-dell-s...-simcard-ii.htm if you read the FAQ page you can learn more about rebel and see its upgradable technology. when you buy the product if you choose not to get the programmer then its not our fault at all We introduced a Deal where users got a free screen protector and dell case in all deals for Dell so users get even more value for money the case and screen protector alone are sold for £10 on other websites as we knew some users are limited to 2G only on V1.1 we gave you guys more value for money and deal that was too good to be true. Now Rebel sim II is perfected with full 3G for Dell Streak we spent any man hours and 1000's of pounds in R&D to perfect the solution as you can see from our history we are a company who cares and supplies free firmware updates for our user base. find me another company like ours who has supplied a solution to users when no one else has done and deals with accessory like we have done. Then we spend out time and money and supply a Free update to all users and fix your issues and make the solution Perfect for the our community of users. This maybe my last post here unless people change thier attitudes as i said i dont have time to come here everyday and post otheriwise the upcoming rebel sim updates will be delayed more i hope users are clear on the issue now to upgrade you need to use a programmer. when you buy a router or any other device that later needs a firmware update to enhance it you need to do this at home and the company will not say send me the router and we will upgrade free for you when they given you option to get the tools to do this yourself. Also we have a 7 day money back option on to top and if anyone is not happy they have had the option to send back within 7 days for refund bu choose to use the solution as they have had no other option Rebel Simcard Link to comment Share on other sites More sharing options...
Guest stuliv12 Posted August 17, 2010 Report Share Posted August 17, 2010 i agree with all of this, they havent been very good, but now the product is working as described, they have offered a £5 discount using rebelsim coupon code. I very much doubt we are going to win this battle and probably isnt worth all the effort considering it is just a few pounds. I realise the principle behind this and yes i agree it is isnt good. I just bought the programmer reflashed and now i have a 100% working streak, of which is absolutly worth it, finally i have the best mini tablet/phone on the market, and the rest of the troubles is no longer a worry. Im always on this forum trying to help, be involved use what is available, i just dont think this, in the long term is worth it. Now for the shooting. Link to comment Share on other sites More sharing options...
Guest 323spoon Posted August 17, 2010 Report Share Posted August 17, 2010 Hello Rebel Sim, I can completely appreciate where you are coming from on this, we're not saying you haven't done great work, because you have and we appreciate it! If you were just a random guy doing this and we back handed you £25 to unlock our phones I would be a lot more understanding, but your not, your a limited company and therefore have to abide by laws! If your initial listing of the product had said "might unlock your phone, might not, you might get 3g working, you might not" we would all be a lot more understanding. We were sold the rebelsim on the premise that it would unlock the phone with 3g and everything working. and it just doesn't do that! I dont mean to be an arse with you but if we dont get this resolved i (and im guessing several others on here) with be complaining to trading standards about this. Even if you could just send us a programmer to update our sims and send back that would be great! I dont even mind paying the postage to send you it back. Or even send it on to another user on here for them to do theirs. I hate to say this but the options are there for you rebelsim, its either get us updated one way or another...or we all go to trading standards. Again, we await your reply Link to comment Share on other sites More sharing options...
Guest vinokirk Posted August 17, 2010 Report Share Posted August 17, 2010 Some times when i read such things in these kind forums i feel deterred from my mission to help the world break free from network locks on mobiles and i think to myself why bother when people dont appreciate what we do for them. ......... Also we have a 7 day money back option on to top and if anyone is not happy they have had the option to send back within 7 days for refund bu choose to use the solution as they have had no other option Rebel Simcard Many thanks for your reply but this does not change the fact that you sold something that is not as described. You said it would work on 3G networks but it doesn't. This is against the law, specifcally 'The Sale of Goods Act 1979' The question still remains: Will you upgrade our firmware for free? If you do then then we will all be happy and you will have fufilled your contract of providing a Rebel Simcard which works on 3G networks. If not then I and others in my situation will be forced to contact Trading Standards, and they will be in touch with you in due course. Link to comment Share on other sites More sharing options...
Guest jdouce Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) id like to inform rebel that 7 day money back makes absolutly no difference as by law you have 14days to return any item bought online :D ah and btw your postage cost is rediculous £9.99 special delivery ... i know the exact cost is £5.00 because i sent the whole package back to you special delivery Edited August 17, 2010 by jdouce Link to comment Share on other sites More sharing options...
Guest stuliv12 Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) if anyone would like to use my sim reader please PM me, i will create a document with peoples addresses, once you have used it, pass onto the next in the list and cross your name off, the last address on the list will be mine to get it back? How does that sound? Im sure your are all trust worthy right? First 5 for the first round? next topic, do you guys have proof of what the website actually said at the time of purchase? I know what it said and you are right, but you will need to provide evidence. Edited August 17, 2010 by stuliv12 Link to comment Share on other sites More sharing options...
Guest 323spoon Posted August 17, 2010 Report Share Posted August 17, 2010 if anyone would like to use my sim reader please PM me, i will create a document with peoples addresses, once you have used it, pass onto the next in the list and cross your name off, the last address on the list will be mine to get it back? How does that sound? Im sure your are all trust worthy right? First 5 for the first round? next topic, do you guys have proof of what the website actually said at the time of purchase? I know what it said and you are right, but you will need to provide evidence. Ive PM'd you stuliv12. Your a lot more help than they guy(s) at rebelsim! I've sent you my works address, check my name on the website for the trust issue. Im a sales advisor there. In regards to what the website said at the time of us ordering our sims, it said the same as it does now with the new firmware.... its just a case of what it says now is actually true as before it wasnt. Link to comment Share on other sites More sharing options...
Guest rebelsimcard Posted August 17, 2010 Report Share Posted August 17, 2010 So we can move on to new more productive area to focus our energies of the Rebel simcard Legacy and close this Chapter i have had more time to think and reflect now and have come up with a better solution for all as when i replied this post i had not slept for quite some due to testing 2 new firmwares as we have been mad busy to get you guys sorted and had not been home to relax with the family and was not you could say in the best frame of mind. As already we are pushing our systems to limit we dont have the capacity to manage such a postal upgrade service and to get the rebel back to you in time bearing in mind our clients are based globally and this can be time consuming so its always advisable to get a rebel sim card programmer. you have to understand that resources are always limited for us as we push for new boundaries and have some very heavy new products in development that all your guys are going to love and cherish. I do want you to be more involved and get to know more about the rebel simcard and its functions and your help us by sending us the feedback when you discover a new model or brand of phone you managed to unlock with the Rebel simcard. If ever you move away from the Streak or posses other smart phone on android or windows Mobile or WebOs or another operating system we appreciate your help even as we cant know all the phones and brands of phones and types of network simcard in the world that rebel simcard can work with without you. so we can move forward from this you can do this but we processing time we cant gurantee and can be up to 3 to5 working days from when we receive. Print of your receipt for payment or invoice and send to us a copy to our address on the website. 1 with your rebel sim II 2 Return Envelope with Address UK customers can optionally send with pre paid shipping on self addressed return envelope for faster processing International customers do not include pre paid shipping on self addressed return envelope. thanks rebelsimcard Link to comment Share on other sites More sharing options...
Guest rebelsimsuck Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) Some times when i read such things in these kind forums i feel deterred from my mission to help the world break free from network locks on mobiles and i think to myself why bother when people dont appreciate what we do for them. You all use a phone thats worth £400 odd and cry over small issues in forums like this that make me sad when i read such stupid comments i am a human like all others not some machine and for sure no charity I run a company that supplies something no other can supply for now. Even if others can supply you with such products it will be after we have done it first as we are world leaders in this field of sim unlocking as can be seen from our 2 year long history. Reading your comments i think to myself why do i direct my time and energy in this project even when i have such negative comments from people ? *snip* Erm this is such a crock of s**t! There is only one reason that you do this and it's to accrue money! Why imply that you are doing some great favour for mankind when you're company, like any other is about making money. The fact is that most people would of just waited untill the sim free version was available had they known that they were going to get shafted by www.rebelsimcard.com Edited August 17, 2010 by rebelsimsuck Link to comment Share on other sites More sharing options...
Guest rovex Posted August 17, 2010 Report Share Posted August 17, 2010 Rebelsimcard.. The law is the law, you stated the card would unlock the streak, it did not do that, which is something you seem to fail to understand so let me tell you again. It did NOT unlock the streak. Some of us have therefore spent the best part of £20 on something that failed to deliver what was promised and are as such out of pocket, your R&D costs are not the point, we didnt donate money to you, we purchased a product that failed to deliver. Your 7 day return policy doesnt overwrite our legal rights. You can say whatever you like in your terms, but if they dont meet the legal requirements they are meaningless. You can offer more than the law, but not less. Clearly you now expect us to buy more hardware so we can use our rebelsim. This is not acceptable and wont be acceptable to trading standards either. You need to make some reparations to people, either in the form of a refund, or in the form of a working device. Link to comment Share on other sites More sharing options...
Guest stuliv12 Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) Good decision by Rebelsim albeit far too late. Edited August 17, 2010 by stuliv12 Link to comment Share on other sites More sharing options...
Guest vinokirk Posted August 17, 2010 Report Share Posted August 17, 2010 So we can move on to new more productive area to focus our energies of the Rebel simcard Legacy and close this Chapter ............... Print of your receipt for payment or invoice and send to us a copy to our address on the website. 1 with your rebel sim II 2 Return Envelope with Address UK customers can optionally send with pre paid shipping on self addressed return envelope for faster processing International customers do not include pre paid shipping on self addressed return envelope. thanks rebelsimcard I, personally, am happy with this solution, as long as it doesnt take weeks to get my Rebel Simcard back. But there will be others who aren't happy with this solution: - Those who live 1000's of miles away who bought the Rebel Simcard as it might be costly for them to send the unit back. - Those who only have one phone and will have to be without a phone whilst their Rebel Simcard is away being updated. - Those who do not have a reciept. - Those who bought from a re-seller. Link to comment Share on other sites More sharing options...
Guest everunman Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) Hi Rebelsim, we may as well buy another v 1.2 programmed card again as the postage to you and back would be the same Edited August 17, 2010 by everunman Link to comment Share on other sites More sharing options...
Guest BigBearMDC Posted August 18, 2010 Report Share Posted August 18, 2010 Hi Rebelsim, we may as well buy another v 1.2 programmed card again as the postage to you and back would be the same As far as I know the seller is not obligated to pay the delivery costs, even if the product is defective within the warranty. If the seller does, its just because he's a nice guy/woman :D What counts is that he mustn't infringe the laws of your country when he sells his product. If he does, his laws are meaningless. So I think you can insist on sending the card back even after 7 days. Best regards, BB Link to comment Share on other sites More sharing options...
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