Is The Upgrade For My SCH-i920 Free Of Charge?
At this time, the update is free for SCH-i920.
How Long Will The Upgrade Be Available For Free On My SCH-i920?
Currently, there is no plan to remove the upgrade after this initial release.
If I Have Problems Updating My SCH-i920, Can I Take It To My Local Verizon Wireless Store?
Samsung Technical Care & Verizon Wireless are here to help with the upgrade. Please contact 888-987-4357 or 800-922-0204 respectively.
If I Decide I Do Not Like The Update For My SCH-i920, Can I Reload (CK24) Software?
It is not recommended to regress backwards to a previous software load. Any attempts to perform a regression may render the handset inoperable.
Can The Upgrade Process Be Completed Using x64-bit Microsoft Operating Systems?Currently, the Upgrade Process is not compatible with 64-bit Microsoft operating systems.
What Can I Do If The Upgrade Tool Cannot Establish A Communication With My Mobile Device?
Ensure device is turned on.
Plug the USB cable into the computer and connect the other end to the phone.
Change the Windows Mobile Device Center settings.
Open the connection settings menu.
/Control Panel/ Windows Mobile Device/Connection settings
Ensure a checkmark is located in the box for Allow USB Connections.
If you cannot connect to Windows Mobile Device Center after performing the instructions above, please try the following steps below.
Remove the data cable from the phone and reconnect it.
Remove the data cable from the computer and reconnect it into a different USB port.
Power cycle the handset. (OFF/ON)
After I install The DG21 Upgrade, My Call Experience Is Different. What Can Be Done to Improve performance?
It is recommended to reprovision the handset after the upgrade has been performed. Type *228 and press Talk, select option 2 to start the process. The procedure should take about a minute to complete. This will ensure all the latest updates are installed on the handset including the preferred roaming list (PRL).
Well, then you need to give me a helping hand pal cause it keeps telling me it can't.
Thanks ahead of time.
not true, I just flashed mine 2 days ago using the official samsung DG21 126.96.36.199 update. And this is on my Windows 7 64-bit laptop (that I just reformatted).