Guest carl rose Posted December 31, 2010 Report Share Posted December 31, 2010 Hi all, I have received my vega a few days before Christmas to find out that everything works apart from having problems with the sensitivity on the left side of the screen. This, by what I read on many topics on this forum is a very common problem. Although there are some people that do not report such problems? I phoned Dixons and they said that they will exchange it, no problem there. What I would like to know is if they will drop the exchanged unit at the same time of the collection so the costumer not to be without the unit for God knows how long? So, my questions are, do they swap the new unit for another on collection? Has anybody done this and what was the outcome? What are the chances that the new unit will not have the same problem as the old one, basically how many of you have problems with double/triple taps and basically playing angry birds the bird gets released automatically as the sensitivity on that part of the screen is intermitent? I have no dead pixels at all. If the majority of the units have the screen sensitivity problem I might as well keep the one I got and save myself having to be without my vega just to receive the same problem on the new unit and probably a dead pixel or even out of stock. Thanks in advance guys Link to comment Share on other sites More sharing options...
Guest rvdgeer Posted December 31, 2010 Report Share Posted December 31, 2010 Hi all, I have received my vega a few days before Christmas to find out that everything works apart from having problems with the sensitivity on the left side of the screen. This, by what I read on many topics on this forum is a very common problem. Although there are some people that do not report such problems? I phoned Dixons and they said that they will exchange it, no problem there. What I would like to know is if they will drop the exchanged unit at the same time of the collection so the costumer not to be without the unit for God knows how long? So, my questions are, do they swap the new unit for another on collection? Has anybody done this and what was the outcome? What are the chances that the new unit will not have the same problem as the old one, basically how many of you have problems with double/triple taps and basically playing angry birds the bird gets released automatically as the sensitivity on that part of the screen is intermitent? I have no dead pixels at all. If the majority of the units have the screen sensitivity problem I might as well keep the one I got and save myself having to be without my vega just to receive the same problem on the new unit and probably a dead pixel or even out of stock. Thanks in advance guys After the MCR addon r5 I only have som screen sensitivity issues on parts of the screen (bottom) while it's charging... Otherwise no issues at all... Don't know about exchanging etc tho... Link to comment Share on other sites More sharing options...
Guest warriorscot Posted December 31, 2010 Report Share Posted December 31, 2010 What very few problems I had were fixed by the updates done by the MCR. You have to work out wether there is an actual problem with the vega or its just glitchy software. Link to comment Share on other sites More sharing options...
Guest carl rose Posted December 31, 2010 Report Share Posted December 31, 2010 What very few problems I had were fixed by the updates done by the MCR. You have to work out wether there is an actual problem with the vega or its just glitchy software. How do I find that out? I had th R5 and now the R6 and it still does it. If I'm charging it's a lot more prominent and sometimes so annoying that I will have to put the device vertically with the camera on the right to get to type normally. Link to comment Share on other sites More sharing options...
Guest warriorscot Posted December 31, 2010 Report Share Posted December 31, 2010 I would put fresh firmware on it with the R6 if it still persists you can either wait for an update or send it back. When the power is in almost everyone has problems as it seems to be due to a voltage variation from the charger. You might try some of the touch testing/calibration apps see what they come out with some will help show up errors in software and help correct them or will clearly show a hardware fault. Really without a lot of technical knowledge its hard to tell. If starting from a clean vega with all the latest updates and it is still not have any difference sending it back wouldn't hurt at worst you will probably get a vega that has the same problem. Comes down to a judgement call on your part I am afraid. Have you tried PMing vegaccs on the forum I know he has helped some other users to streamline talking to DSG about getting vegas fixed/replaced. Link to comment Share on other sites More sharing options...
Guest carl rose Posted December 31, 2010 Report Share Posted December 31, 2010 I would put fresh firmware on it with the R6 if it still persists you can either wait for an update or send it back. When the power is in almost everyone has problems as it seems to be due to a voltage variation from the charger. You might try some of the touch testing/calibration apps see what they come out with some will help show up errors in software and help correct them or will clearly show a hardware fault. Really without a lot of technical knowledge its hard to tell. If starting from a clean vega with all the latest updates and it is still not have any difference sending it back wouldn't hurt at worst you will probably get a vega that has the same problem. Comes down to a judgement call on your part I am afraid. Have you tried PMing vegaccs on the forum I know he has helped some other users to streamline talking to DSG about getting vegas fixed/replaced. I have done what you have suggested. Thanks again for all the help warriorscot Link to comment Share on other sites More sharing options...
Guest Tony Williams Posted December 31, 2010 Report Share Posted December 31, 2010 When i took my vega back to pc world i was told there was no chance of a replacement in the near future and given a refund. Ended up buying a slightly overpriced unit off ebay as i wanted one before xmas. Not noticed any real sensitivity problems other than the occassional duplicate letters or missed letters when typing. I would suggest if the problem is not too severe its probably worth hanging onto the one you have as a replacement might be hard to come by. Tony Link to comment Share on other sites More sharing options...
Guest carl rose Posted December 31, 2010 Report Share Posted December 31, 2010 When i took my vega back to pc world i was told there was no chance of a replacement in the near future and given a refund. Ended up buying a slightly overpriced unit off ebay as i wanted one before xmas. Not noticed any real sensitivity problems other than the occassional duplicate letters or missed letters when typing. I would suggest if the problem is not too severe its probably worth hanging onto the one you have as a replacement might be hard to come by. Tony Thanks Tony, it is annoying but if I put the device in portrait while typing and on the good side of the screen it is flawless. Problem is with angry birds and other games when I can't do the same. If I only could rotate the screen in certain games it would be great. Say have the sling on the other side of the screen Link to comment Share on other sites More sharing options...
Guest DaveSk Posted January 1, 2011 Report Share Posted January 1, 2011 I'm in the same boat. I'm going to call them in the next few days and see what they suggest. Assuming you are talking about this issue: http://www.youtube.com/watch?v=ViJ_8d3TlUs Then I have tried stock 1.06.5, stock 1.4, MCR r5 and MCR r6 and the problem is there on all of them. Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 1, 2011 Report Share Posted January 1, 2011 I'm in the same boat. I'm going to call them in the next few days and see what they suggest. Assuming you are talking about this issue: http://www.youtube.com/watch?v=ViJ_8d3TlUs Then I have tried stock 1.06.5, stock 1.4, MCR r5 and MCR r6 and the problem is there on all of them. That is exactly what I got. I phoned them and they suggest replacing it as it seems that there are people that do not have this issue. I don't think this is a driver issue but a hardware issue. They will come to collect it on monday but I get mixed responses from the Dixon customer services people. Some say they will bring a replacement on collection of the faulty unit and some say they will need to have the faulty unit in the warehouse before they send the replacement out. If they do not bring a replacement on collection I will not give them this unit. I have messaged vegaccs but have not heard anything back. I will keep you posted regarding this. I appreciate if you can do the same. Thanks DaveSk Link to comment Share on other sites More sharing options...
Guest warriorscot Posted January 1, 2011 Report Share Posted January 1, 2011 I have never heard of a major company providing replacements that fast not to mention a lot of mail carriers only do pick ups or drop offs. Fastest warrenty returns for me were having replacements mailed the same day as I posted it unless I paid extra for a better warranty, Link to comment Share on other sites More sharing options...
Guest DaveSk Posted January 1, 2011 Report Share Posted January 1, 2011 I guess you could always order a new one and then return the damaged one for a refund when you have the new one in hand. Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 1, 2011 Report Share Posted January 1, 2011 I have never heard of a major company providing replacements that fast not to mention a lot of mail carriers only do pick ups or drop offs. Fastest warrenty returns for me were having replacements mailed the same day as I posted it unless I paid extra for a better warranty, I bought a bluray player that went bad and they did like that. With my iphone 3g was like that as well. Maybe I'm just asking too much from Dixons. Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 1, 2011 Report Share Posted January 1, 2011 I guess you could always order a new one and then return the damaged one for a refund when you have the new one in hand. Thats probably what I will have to do. It's having the money to do it, thats the problem. Specially after crimbo, the credit card is on the limit and the account is just to pay bills. Not a very good time to do that. It is probably the best option though but if I get the same problem on the next unit I will be kicking myself. I shouldn't have the need to do that though, after all it is their fault for not checking the units being dispatched to customers, I done my bit, I paid and waited. All they had to do is check if the units are working 100% before being sent out. It's not like its a function in the software that doesn't work, this is a major issue and easily discovered just by using the unit for 5 mins. Link to comment Share on other sites More sharing options...
Guest Tony Williams Posted January 2, 2011 Report Share Posted January 2, 2011 Thats probably what I will have to do. It's having the money to do it, thats the problem. Specially after crimbo, the credit card is on the limit and the account is just to pay bills. Not a very good time to do that. It is probably the best option though but if I get the same problem on the next unit I will be kicking myself. I shouldn't have the need to do that though, after all it is their fault for not checking the units being dispatched to customers, I done my bit, I paid and waited. All they had to do is check if the units are working 100% before being sent out. It's not like its a function in the software that doesn't work, this is a major issue and easily discovered just by using the unit for 5 mins. Don't think the units are checked at all to be honest. My first vega,had a faulty back/menu button and closer inspection (i opened up the case!) revealed there wasn't a microswitch at all on the motherboard so it could never have worked. Tony Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 2, 2011 Report Share Posted January 2, 2011 Don't think the units are checked at all to be honest. My first vega,had a faulty back/menu button and closer inspection (i opened up the case!) revealed there wasn't a microswitch at all on the motherboard so it could never have worked. Tony Yes, no quality control is obvious. This might be due to the low price of the vega. I had so high hopes for the vega but the screen is a big let down. If, at a later stage it would be possible to buy a decent screen for it for under £100 it would still be a good buy altogether for £350 but I don't think this is easily done so I might return it and buy something else. There were only 2 units I wanted, one was the vega but it was always out of stock, the other the archos 101. Link to comment Share on other sites More sharing options...
Guest montage Posted January 2, 2011 Report Share Posted January 2, 2011 Yes, no quality control is obvious. This might be due to the low price of the vega. I had so high hopes for the vega but the screen is a big let down. If, at a later stage it would be possible to buy a decent screen for it for under £100 it would still be a good buy altogether for £350 but I don't think this is easily done so I might return it and buy something else. There were only 2 units I wanted, one was the vega but it was always out of stock, the other the archos 101. .. Suprised you find the screen a let down.. I see no fault in it what so ever. If any complaint I could make is its probably over sensative Link to comment Share on other sites More sharing options...
Guest DaveSk Posted January 2, 2011 Report Share Posted January 2, 2011 Don't think the units are checked at all to be honest. My first vega,had a faulty back/menu button and closer inspection (i opened up the case!) revealed there wasn't a microswitch at all on the motherboard so it could never have worked. Tony It's highly unlikely that Advent will check them prior to dispatch. I own an eCommerce company and checking anything before dispatch is not practical generally. Like many things, these will probably be made in China, and Advent will probably have some sort of quality control in place at the factory. The Chinese factory will just make these and put on whatever badge their customer (Advent in this case) asks for. Advent will likely employ someone in China (who doesn't work for the factory) to check the units. Trouble is the quality control will likely only check a few from each batch and not every single one. Another problem which can happen is that the quality control can end up with a better relationship with the factory that the UK importer. When this happens it's possible that the factory will bribe the quality control to let dodgy batches though. The other thing is that when you are importing from China you are looking at a long time scale from placing an order to receiving the goods (3-4 months in my case). Advent might well be aware of the various issues and may have reported them to the factory but it will take time for the better units to filter through. If the Chinese factory don't clean them up then it's possible that Advent will just drop the product. I'm going a little off topic here, but what I'm trying to say is that these are probably cheap Chinese tablets, re-branded for Advent. The supply problem they have is a give away. When I import, we start off will a low number of a new product, say 25 units, to test the market. If it sells well we increase the next order significantly, but we don't go all out as it's here where you find out if there are many returns/faults. Only when I've established that the product is good and the supplier is reliable do I order in large quantities. It can take several months before a new product I find is in full swing and fully stocked. I may be totally wrong with all the above, Advent are giant compared to my little company, but I'd guess they are in the second phase now, they probably have larger orders in production and are eagerly awaiting them to arrive so they can cash in. Whether they can sort out the screen issues with their supplier remains to be seen. Link to comment Share on other sites More sharing options...
Guest DaveSk Posted January 2, 2011 Report Share Posted January 2, 2011 It's highly unlikely that Adven.... Just realised how much I was rambling on.... :unsure: What I was trying to get to was that it's a fantastic piece of gear for £250, but as early customers of something like this we are the guinea pigs. Advent shouldn't be supplying so many that are faulty for sure, but that seems to be the way it's panned out. I'm going to get mine swapped and fingers crossed I'll get a decent one. If not I guess that one will have to go back too. If I can't get it resolved I guess I will give up on tablets for a few months and wait for a decent one (like the Vega) which doesn't have so many faults. Link to comment Share on other sites More sharing options...
Guest DaveSk Posted January 2, 2011 Report Share Posted January 2, 2011 .. Suprised you find the screen a let down.. I see no fault in it what so ever. If any complaint I could make is its probably over sensative You might have the same fault... The dead patch on the bottom left sometimes registers several touches instead of one. It kind of flickers on and off. If you ever get double space taps while typing which put a full stop in the middle of a sentence you might have the same problem. Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 3, 2011 Report Share Posted January 3, 2011 Just realised how much I was rambling on.... :unsure: What I was trying to get to was that it's a fantastic piece of gear for £250, but as early customers of something like this we are the guinea pigs. Advent shouldn't be supplying so many that are faulty for sure, but that seems to be the way it's panned out. I'm going to get mine swapped and fingers crossed I'll get a decent one. If not I guess that one will have to go back too. If I can't get it resolved I guess I will give up on tablets for a few months and wait for a decent one (like the Vega) which doesn't have so many faults. You are right. We've just paid to test the units for them. Let me know how the exchange goes and wether the next unit has the same problems. I think the quickest way to get it exchanged is to take the faulty unit to a pc world/currys near you and they will reorder from there. Like that you wont have to wait for the unit to get to their werehouse and someone to take notice of it. I might do the same Link to comment Share on other sites More sharing options...
Guest warriorscot Posted January 3, 2011 Report Share Posted January 3, 2011 I wouldn't say we are quite Guinea pigs remerber that the Vega is a reference design so advent just bought the units either whole or as parts and installed the software. Given the price relative to the powerful hardware its not unusual and only a percentage is going to be faulty as is usual for electronics especially where the manufacturing is done by a different company than the people sellling it. Link to comment Share on other sites More sharing options...
Guest carl rose Posted January 3, 2011 Report Share Posted January 3, 2011 I wouldn't say we are quite Guinea pigs remerber that the Vega is a reference design so advent just bought the units either whole or as parts and installed the software. Given the price relative to the powerful hardware its not unusual and only a percentage is going to be faulty as is usual for electronics especially where the manufacturing is done by a different company than the people sellling it. You are right in saying that it has very powerful hardware inside. I hate to refer to the ipad but I doubt that you will find many if any with screen problems like the vega has. It has high levels of quality control and customer service. Yes people might say that it's also double the money for a 16gb wi-fi but you have a problem like this and you just go to an apple store and it's swapped in the same minute. Not leaving the customer without a product that they just bought for another 2 weeks. The IOS software was perfected with the ipod and iphone but the hardware is new as well. If this was a software issue I wouldn't mind waiting for it to be corrected and use it like this but it looks like it isn't and due to the high levels of faulty units about you are more than likely going to get another unit just like the one you sent back. There is no doubt that the vega is a beast when it comes to performance but if the interface is not up to scratch then having all that power under the hood is useless. I am trying everything not to send my vega back as I like the unit but I am starting to think that the longer I stay with it the more difficult it will be to do something about it later when the 28 days have passed. Link to comment Share on other sites More sharing options...
Guest grayson99 Posted January 3, 2011 Report Share Posted January 3, 2011 (edited) I got mine for xmas and i am having the same problem. bottom right and left keys are all over the place really annoying dont think i can live with this so will be taking mine back to pcworld. :unsure: Edited January 3, 2011 by grayson99 Link to comment Share on other sites More sharing options...
Guest warriorscot Posted January 3, 2011 Report Share Posted January 3, 2011 Almost all the money on ipad does go to the screen though, its basically just a bog standard iphone inside so its not surprising its better. And I wouldn't say there are a lot of faulty units remember this is a forum people with problems will go an talk about them so bear that in mind out of all the units sold its probably not as many as it seems get sent back. You could walk in to a PCworld and get a replacement as long as they had one to give you they just don't have the stock levels to do that in most places yet. The same incidently goes with an ipad the only reason you could do that in an apple shop is they have the stock to do it. If you had tried that in the first couple of weeks of release it wouldn't have been as simple. The interface perhaps isn't as good or they used slightly cheaper parts with higher failure rates but we as consumers chose to take the risk to buy it rather than a more expensive competitor. And quality control I doubt is actually any better than you would get anywhere else, most of these devices are made in massive factories that produce to order huge volumes of lots of different devices they all get the same control. And its very rare for end products to be checked before sale by the retailer its way too time consuming in most cases. Imagine the amount of time it would take to unbox, test completely and rebox 2 or 3 thousand tablets in a warehouse prior to sale. Link to comment Share on other sites More sharing options...
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