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T mobile (UK) hacks it's data allowance!

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#61
pd.ryder

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I use GiffGaff and love the service they provide, but I'm suspicious that they too will reduce the 'unlimited data' usage at some point this year as T Mobile have done.

You're right - I've just looked at their small print and found this:

Free Mobile Internet:
You lucky giffgaff pioneers can even enjoy free UK mobile Internet up to the 28 FEB 2011. After that date, mobile Internet will be charged at 50p a day (if you use less than 2.5MB/day you'll pay less than 50p and if you go over 30MB you'll be charged extra at 20p/MB). But all our goodybags that include unlimited Internet will continue including unlimited Internet after the 28 FEB 2011.

That will mean a charge of maybe £15 a month (50p/day) and with a 30MB ceiling. I'm assuming that's 30MB per day for the 50p charge, so 900MB for £15/month on top of the call package? I'm not sure that's so great when T will reinstate the 3GB for £15/month.

Hi I spoke to tmob yester day and they said that my account for data will drop from 3gb to 2.5gb. thats not so bad. however im not happy at the notice period. ie NONE.
Peter

T are reducing the FUP *by* 2.5GB, leaving you with a measly 500MB. This has been confirmed as effective for ALL customers, not just new contracts.

Let the battle commence...

I've had lengthy conversations with both T and Ofcom today. The plot thickens and CS are adamant they are not required to give "a month's" (Ofcom clause 9.3) notice. They consider *any* form of notice to be adequate *anytime* before the 1 Feb. So, that'll be a text at 23.59 on 31 Jan will it? CS seemed to think that would be appropriate.

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#62
Frankish

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I wish this allowed us to cancel our contracts... :D

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#63
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I wish this allowed us to cancel our contracts... :D

It would appear that it does, given Ofcom's clause 9.3 and T-Mobile's own T&C section 7.2.3.2 - there are several forms of letter in draft on t'internet to assist with cancellation of contracts, one of which quotes:

For your direct Android customers, the 3GB data allowance forms an identical part of the core Price Plan Services as the inclusive minutes and texts. You can no more reduce my data allowance by 2.5GB and then offer to sell it back to me for £15, than you could take away 300 of my inclusive minutes and then offer to sell the same 300 minutes back to me for an extra £15 per month. It’s a ludicrously transparent deception to attempt to disguise this price rise in this way.

which will help with demonstrating "material detriment" and hence a breach of contract.

Better minds than mine are looking at this as we speak, so watch Twitter / FB and these pages for updates. #tmobile

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#64
d123

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It would appear that it does, given Ofcom's clause 9.3 and T-Mobile's own T&C section 7.2.3.2 - there are several forms of letter in draft on t'internet to assist with cancellation of contracts, one of which quotes:
which will help with demonstrating "material detriment" and hence a breach of contract.

For your direct Android customers, the 3GB data allowance forms an integral part of the core Price Plan Services as the inclusive minutes and texts. You can no more reduce my data allowance by 2.5GB and then offer to sell it back to me for £15, than you could take away 300 of my inclusive minutes and then offer to sell the same 300 minutes back to me for an extra £15 per month. It’s a ludicrously transparent deception to attempt to disguise this price rise in this way.

Better minds than mine are looking at this as we speak, so watch Twitter / FB and these pages for updates. #tmobile


Ive edited your quote, whoever wrote it made a typo, the use of the word "identical" makes no sense.

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#65
pd.ryder

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Better minds than mine are looking at this as we speak, so watch Twitter / FB and these pages for updates. #tmobile
Ive edited your quote, whoever wrote it made a typo, the use of the word "identical" makes no sense.

Thanks... *dashes off to edit letter...* :-)

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#66
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Update:

Apparently, they have backtracked and now it DOESN'T apply to existing customers.


T Mobile statement

Pasted:

Changes to Mobile Internet fair use policies

T-Mobile Statement:

“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.

There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."



Lysa Hardy, VP, T-Mobile UK


Information on new data policy:

From 1 February 2011 new and upgrading customers will be given a monthly 500MB data allowance. There will be no charge for those customers exceeding that limit, and those who do will still be able to access important services such as email and web browsing, however file downloading and streaming services will be restricted. Customers will then have the option to increase their monthly Fair Use Policy to 1GB a month by purchasing a Mobile Broadband Booster. This will ensure an improved quality of service for all of our mobile internet users.





Lysa Hardy, VP, T-Mobile UK

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#67
Natt39

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You've made my day :D.. Although your source link redirects to http://android.modac...mp;qpid=1557606

Edited by Natt39, 12 January 2011 - 04:36 PM.

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#68
Clark80

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Until you upgrade... Then the limit applies to all


Changes to Mobile Internet fair use policies

T-Mobile Statement:

“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.

There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."

Lysa Hardy, VP, T-Mobile UK

Edited by Clark80, 12 January 2011 - 04:57 PM.

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#69
Azurren

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Well.. A sorry T-Mobile :D

Source Link: http://support.t-mob...at=DATA_CHANGES

Edited by Azurren, 12 January 2011 - 04:47 PM.

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#70
pd.ryder

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Yup - same reflected on ZDNet a few minutes ago:

T-Mobile has backtracked on its decision to drastically cut the mobile data use allowances for existing as well as new smartphone customers, following an explosion of public anger at the move.

On Wednesday, the operator said it will now only offer the reduced levels of data to new and upgrading customers, while existing customers will get the 1-3GB they signed up for until their contracts run out.

The u-turn, announced on Wednesday afternoon, came shortly after the consumer group Which? said its legal team were of the opinion that T-Mobile was breaking its own terms and conditions by announcing the 'fair use' cap cut less than a month after it will come into force on 1 February. The cut, which will mean an 83 percent reduction in the amount of data an Android user is supposed to use each month — from 3GB to 500MB — was only announced over the weekend.

"Which?'s legal team says that by failing to give customers 30 days' notice of such significant changes, T-Mobile is likely to be in breach of its own terms and conditions," Which? said in a blog post on Tuesday. "If T-Mobile insists on applying the new fair usage caps to existing customers, we believe it should postpone their implementation until all its customers have had 30 days written notice of the changes and thus ample opportunity to protest."

In a statement posted on T-Mobile's customer support site on Wednesday, T-Mobile vice president Lysa Hardy said that existing customers would not be affected after all.

"Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only — not existing customers," Hardy wrote. "There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused."

T-Mobile does not charge its customers extra for exceeding the fair use limit, but it does throttle the speed of their mobile broadband connections between 4pm and midnight each day for the remainder of the month, once that level has been passed.


I wonder if I can get my missus onto a direct Android contract with a Desire HD before 1 Feb, although that would, I think, constitute an additional handset on my existing contract so wouldn't count as "new business"? I'll have to ask them....

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#71
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I'm glad it's all over. Was not looking forward to dealing with three again.

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#72
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You've made my day :D.. Although your source link redirects to http://android.modac...mp;qpid=1557606


Ooops.

Link fixed thanks.

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#73
daisyhayseed

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My contract came up for renewal this month. I spoke with T-Mobile on Saturday and I was gutted to hear that they would be changing their policy in February. As I have an unlocked Blade I advised them that I would likely go to Giffgaff on a sim only deal as their internet usage would be preferable. They phoned me back today and said that they would equal Giffgaff's terms and allow me to keep my 3gb per month allowance on a 12 month contract. I'm glad I waited a few days.

In general I think that some of the major companies are being short-sighted. They lure people into 18+ month contracts with smart phones and don’t provide customers with a sufficient service to use the phones to their full potential. Then again, what’s new :D ?

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#74
amarko5

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Until you upgrade... Then the limit applies to all
Changes to Mobile Internet fair use policies

T-Mobile Statement:

“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.

There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."

Lysa Hardy, VP, T-Mobile UK



wow an amazing backtrack (sarcasm) the best that is going to help anybody is if they just signed up this month for a 2 year deal. because i have 2 phones with them one out of contract in april and one in november so that means as soon as the contract is over they will switch me to the 500 mb limit ;)

it's really bad practice for them, as i will be jumping ship as soon as they do. (more as a matter of principle, than anything else) and i hope thousands more do the same.

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#75
2smart4class

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i have the 3gb limit from t-mobile...by the way has anyone tried to tether or use a mobile broadband dongle with the simcard, do you get charged?? or does it come out of the 3gb allowance?

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#76
Alex_P

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You're right - I've just looked at their small print and found this:
That will mean a charge of maybe £15 a month (50p/day) and with a 30MB ceiling. I'm assuming that's 30MB per day for the 50p charge, so 900MB for £15/month on top of the call package? I'm not sure that's so great when T will reinstate the 3GB for £15/month.
T are reducing the FUP *by* 2.5GB, leaving you with a measly 500MB. This has been confirmed as effective for ALL customers, not just new contracts.


This is why you want the goody bag, which is not going away - £10 per month, 150 minutes, unlimited text, unlimited data with no monthly fee.

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#77
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I phoned up T-Mob to get my PAC today to take my number to GiffGaff.

Long spiel, but the punchline was this:

I'm now on a T-Mobile rolling monthly contract with 300 minutes, unlimited texts and unlimited internet (fair use cap of 3GB) for £10 per month.

The guy assured me several times that the 500Mb cap was only for devices like iPhone and Blackberry. He specifically said that with an Android phone, there is a 3GB limit "which is basically unlimited".

I have no idea how accurate this will turn out to be. We'll see in Feb, if I can get over 500Mb usage out of it.


Just thought this might help some people negotiate a better deal ;)

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#78
xerxes

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wow an amazing backtrack (sarcasm) the best that is going to help anybody is if they just signed up this month for a 2 year deal. because i have 2 phones with them one out of contract in april and one in november so that means as soon as the contract is over they will switch me to the 500 mb limit :lol:


No it doesn't. Your contract will continue after your lock in period expires. According to their statement you should keep the 3Gb fup cap until you cancel your contract or upgrade.

Your problem comes when you want a new handset. Then you will have to accept the lower cap, change providers or buy an unlocked handset for use with your existing contract.

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#79
scotty2k0

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My current contract with o2 ends in a month but I've just ordered Web 600 24 from E2save as I will get a 1GB rather than 500MB.

I've gone for the Orange San Fransisco (bought this seperately) with 600mins, 500 txts and 1GB data, after e2save cash back of £518.65 + £46.46 TCB the actual contract works out at £4.04 a month.

TMobile have confirmed that as long as the order goes through at some point before Tuesday I'll get the full 1GB rather than 500MB ;)

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#80
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Does this issue figure out yet?

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