6 replies to this topic

[jda180]

Story about returns

Just wondered if this story matches the experience of forum members?

[stevenz]

jda180, on Feb 2 2011, 11:38, said:

Story about returns

Just wondered if this story matches the experience of forum members?

I can pretty much guarantee it's people returning them as unwanted gifts because it's "not an iPad".

Ala this:  

Edited by stevenz, 02 February 2011 - 12:42 AM.

[bcmobile]

stevenz, on Feb 2 2011, 11:25, said:

I can pretty much guarantee it's people returning them as unwanted gifts because it's "not an iPad".

A good reason to keep it in my opinion

I struggle to see how 16% could have been returned since the majority would probably have been bought as carrier subsidised.  In Australia, it is very difficult to return a subsidised device since there is a contract attached.  Even though there are laws which allow for a cooling off period, the Telcos are all big enough to make you go through a tribunal before they will agree to a return.

[roy8846]

I had to return one on day 1 of purchase , it had a dead pixel in the middle of the screen.. My second one has been great so far (touch wood)

[foxmeister]

I'm not convinced by these figures.

For starters, the "study" was based on US sales only at 6000 outlets, and I've read that out of 2 million shipped Tabs, only around 350k went to the US. Source is here - not sure why their figures don't add up, but I guess they are not including domestic Korean sales.

In addition, in the US, anecdotal evidence suggests (source: numerous XDA postings) that quite a few people are buying a Tab on one carrier, returning it near 30-days, and purchasing again on a different carrier. This is for a variety reasons, but mostly either cost (cheaper on another network) or functionality e.g. AT&T Tabs can be easily flashed to support 3G and voice, whereas T-Mobile, Sprint, and Verizon ones cannot.

It may well be that 16% are being returned in the US, but we don't know the reason why they are being returned, we can't draw too many firm conclusions from this.

Regards,

Dave

[yamajiang]

i have been using it for about 1 month so far. it is really a great device & i never regret. in my opinion, the 16% return figure may probably be its competitors' marketing tactic to beat TAB sales to reserve market share for their own products.

[steviesteve]

If they are supposedly returned as faulty then it's worrying - if it's just a case of statistics trying to prove how much better the iPad is then who cares? This sort of thing is mentioned all the time. The Tab is a fantastic piece of kit. Wherever the information came from I think it's unlikely that it would represent the worldwide market anyway. I work for a retailer selling the Tab - whilst sales may be slow, returns are 0%.