I'm new to the android world and got this phone about 3 weeks ago from phones4u.
The problem is that it's stuck in S/W Upgrade. I had switched the phone off last night when it was at 25% battery life. This morning I plugged in my charger and 2 mins later when i got back to my phone it had "S/W Upgrade. Please wait while upgrading...." 2 hours later still the same screen so I thought it must have frozen so I pulled the battery as it wouldn't turn off. Restarted and straight back into S/W Upgrade screen. So I tried Hard factory reset....straight back into the S/W screen.
I have not modified the phone so what can the problem be?