WOW! they actually arranged a replacement handset for me tomorrow & a new back cover 4 to 5 days later... thanks glossywhite for posting the procedures of getting your replacment, as i woz putting it off because i never knew they exchanged it at your door... SWEET! no more creaky half clipped on cover lol
That is great news, and you are welcome. Why will you need a new back cover, when they're replacing the whole phone anyhow?