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#321
BlueMoonRising

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If anyone gets an unlock code, do a log cat when you enter it and unlock the phone, it might give some clues.

How do you do that?

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Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

Matthew 23:12

#322
razzmataz1478

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How do you do that?


After you do it adb pull /dev/log/system or adb logcat > logcat.txt while doing it. Whether it will lead to any clues depends solely on how it is implemented and whether Orange have left any log messages in the code.

Edited by razzmataz1478, 26 January 2013 - 08:03 PM.

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Posted Image

Current Phone:

Xperia T


Previous Phones:

Orange Monte Carlo

Nokia 5530 XpressMusic (Nokia C6-00 CFW)

Sony Ericsson v640i

Nokia 3120

Various other Nokia phones.

Not the best history of phones Posted Image


#323
skidshow

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Has anyone found an online unlocker other than Orange. Was hell just trying to get through the person when i applied in Dec , still no go code. Would happy to pay double as long as it worked. so far tried 3 different ones with no success.

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#324
Horsa

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Good god Orange are useless, I asked for my unlocking code on the 16th November and once again on the 22nd December and I'm still waiting. I tried again today and he "promised" to e-mail his manager as he can't see why it didn't go through the first time and to get back to me by Wednesday(we'll see).
By the way since the OSD still directs you to the iPhone section try the "how to use your iPhone" option(are all iPhone users stupid? :) ), it'll put you through to an Irish(?) CS office rather than an Indian one which helps with any language difficulties.


That'll be a time of day/load issue. You either get Belfast or Noida depending on who has the highest load. Mind you, the service operator is an Asian firm who tend to rotate their lead staff through their "overseas" centres anyway, so even if you get Belfast you've about a one in three chance of getting someone whose first language isn't English.

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#325
BlueMoonRising

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He did get back to me on Wednesday but still had no idea why, he was chasing it up and said he'd phone back on Friday which he did but I'm afraid I was in the shower. He will call back on Monday.
I also had an email on Thursday from the unlocking team which went into great detail as to how to unlock my iPhone via iTunes!!!

Edit:- the email I received also mentioned that it was purely for the recipient and could not be used by anyone else so they probably think they've done there duty now.

Bugger, just had a thought and checked and they've taken £20 for the privilege, CS here I come...

Edited by BlueMoonRising, 02 February 2013 - 08:41 AM.

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Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

Matthew 23:12

#326
BlueMoonRising

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Now promised 3 days maximum(hopefully today) for an email with my unlocking code. Apparently the imei number corresponds to the layout for an iPhone handset(whatever that means) which would explain why it always connects me with the iPhone section when calling 450. This time it was an English call centre so I've been to India, Ireland and England so far trying to get just one simple number :(

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Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

Matthew 23:12

#327
Pondlife

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Staggering display of incompetence really.

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#328
MrPuddington

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Staggering display of incompetence really.

Well, it is Orange. You should not expect anything less.

I just wonder how the merger to EE is supposed to work - and which way will it go?

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#329
john91919

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Hi,

I am also having problems getting my unlock code.

I have called CS several times after being told I would have it within 20 days.

I was told 2 days, 2 hours and then 2 days then the last time I called they put me on hold for ages then cut me off. Never got a uk call center always india.

I have spoken to supervisors and team managers and all just said "I will contact you in ( insert days/weeks/hours)" then nothing after.

They had no problem taking my money though.

Any ideas as to what where I should try next?

Cheers
John

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#330
BlueMoonRising

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Real life has stopped me taking this any further but I will be back on it this week.

I phoned again on 8th February twice, the first one hung up when I said I didn't actually have an iPhone(the imei number always takes you to the iPhone section) and the second one claims it will be marked as urgent and will be through in 48 hours. He also promised to escalate the previous call so a manager should call me back within 10 days(why so long?) but actually refused to re-instate my £20 already taken(for unlocking my iPhone for christs sake) since they would be unlocking it anyway or to let me talk to a manager("it's policy").
I'm going to send a strongly worded letter this week to :-


Orange Customer Services
PO Box 10
Patchway
Bristol
BS32 4BQ

I'll also send a copy to the ombudsman when I can sort out the contact details.

I actually had no intention of leaving Orange originally(I just wanted it unlocked) but their shocking CS has changed my mind and I'll be changing to Virgin I think(and yes, I know I can change to them without unlocking). I believe you can claim back any unused credit on your phone nowadays, I'll look that up as well.

I'm seriously peed off with Orange and will never use them again in the future regardless of what they're flogging.

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Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

Matthew 23:12

#331
t-bon3

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Not sure if this has been mentioned anywhere else on this forum but the unlocking policy for Orange seems to have changed, you now need to have the phone active on Orange for 6 months (up from 3 months) before they will unlock it for you.

http://help.orange.c...personal/474187

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#332
john91919

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Surely as I requested the unlock when it was 3 months and they have taken my money, the 3 month rule applies?

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#333
BlueMoonRising

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Surely as I requested the unlock when it was 3 months and they have taken my money, the 3 month rule applies?

Without a doubt.

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Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

Matthew 23:12

#334
brokebloke

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Not sure if this has been mentioned anywhere else on this forum but the unlocking policy for Orange seems to have changed, you now need to have the phone active on Orange for 6 months (up from 3 months) before they will unlock it for you.

http://help.orange.c...personal/474187


What a joke Orange are !!! Only had my phone a month now I have to wait another 5 months... looks like another one for eBay !!

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#335
intheblue

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Not sure if this has been mentioned anywhere else on this forum but the unlocking policy for Orange seems to have changed, you now need to have the phone active on Orange for 6 months (up from 3 months) before they will unlock it for you.

http://help.orange.c...personal/474187


That's a bit of a blow for anyone like me who has not had the phone for 3 months and was hoping to unlock. Have they given us notice about this change? I wonder what the regulator would think about this change in the contract?

Looks like we need to find a way to SIM unlock if the handset will be of use to many of it. My attempts using methods that have worked for other phones with the same baseband have failed, needs more work...

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#336
Biohead

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That really is an insult!

I have some communication from the CEO team when I complained, that the wait for unlocking takes 3 months... I hope that when I've done my three months I can use this to overrule the new 6 month rule, get my code, then leave them!

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#337
t-bon3

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Well the old version of the unlocking page was archived by the 'wayback machine':

http://web.archive.o...personal/474187

The argument would be that these are the terms you accepted when you agreed to use their service, the new 6 month rule should only apply to people joining the service after the new policy was published.

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#338
Atlask

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That really is an insult!

I have some communication from the CEO team when I complained, that the wait for unlocking takes 3 months... I hope that when I've done my three months I can use this to overrule the new 6 month rule, get my code, then leave them!


Welcome @ Orange !

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#339
King Conrad

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Hi guys. I have been on the phone to customer service now for weeks and been cut off close to every time. It is the only thing I have used all my credit on.

Today I went into a EE shop to complain and was told that the staff have NO way of helping me apart from putting me through to customer service on the phone. (Is this true?)
On the way out I was stopped by a worker doing a survey about customer service! I explained the issue and he told me that he would make a complaint about the way they are dealing with this issue on the unlock of this phone.

I know that this will do nothing but I thought I would let you know.

One odd thing is every time I call up I am told that I own a iPhone. I am also told that even after 3 months it could take weeks or months to get the code as they have to email the makers and wait for them to send the code. Is this true? If so, is there anyway to contact the makers on our own?

It is driving me crazy having to use this phone ONLY on wifi as I get "0" signal where I am with Orange. Even if I did get some I would not want to stay with them as GiffGaff are perfect for me.

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#340
BlueMoonRising

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@King Conrad, I've tried the shop and had the same problem, they put you through to CS on their phone(saves you a wapping 25p on PAYG). The amusing thing about it was watching the girl be put through the exact same hoops that we as customers are put through, including going to the iPhone section(something to do with the IMEI code being similar in layout to the iPhone) and then being bounced from section to section. When she finally managed to get to the "correct" section and handed the phone over I explained my problem(an overheating handset) and then was told that I was in the wrong section and they would transfer me.
Originally they insisted on 3 months of use(not unusual I suppose) before issuing an unlock code which can then take up to 30 days to process, They really have extended the minimum period from 3 months to 6(I've just checked online) although I'm presuming that only applies to new applications. If you've had it just 3 months and haven't asked for it yet you may need to argue your case.

As for the signal I always leave it on 2G only at home as our signal is poor(we're a bit of a black hole for telecommunications here full stop) but have installed signal boost which works perfectly. I presume if I leave Orange it'll stop working? I'm considering Virgin at the moment.

Edited by BlueMoonRising, 15 February 2013 - 08:44 AM.

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Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

Matthew 23:12




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