They have actually sent me an e-mail recently advising me how to unlock my "iPhone" which of course is neither use nor ornament and just to rub salt into the wound actually charged me for it. I have asked for a callback from a manager but have no confidence it was even requested let alone actually receive one.
I'll wait and see if the letter has any effect at all, if not I'll have to escalate it to CISAS.
Communication and Internet Services Adjudication Scheme (CISAS)
The Chartered Institute of Arbitrators
24 Angel Gate
Tel: 020 7520 3827
Fax: 020 7520 3829
E-mail: [email protected]