That's what you're supposed to do, it's possible that they sent you a code that's now expired I suppose.
Oh so it DOES work lol. The reason i ask is because i received a code a few days ago, my actual request for the code was in November! After constantly being told that the code has been generated and will be sent to me, i lost it and told them i will take legal action. Low and behold the code was recieved 3 days ago and it did not work..."Unlocking Unsuccesful" was the along the lines of the message i recieved on my phone. So ive contacted them again and they said they'll contact the handset department to find out what is wrong. Im guessing it will take another month or so to try and unlock my san diego once again. Kinda lost hope in this now, havent event got patience to lose anymore lol
BTW i inserted a Three sim and then entered the unlock code, not sure if that makes a difference.
I've PMed a copy of the letter that I sent to Orange(I'm in the UK) which I also e-mailed to the [email protected], feel free to adapt it to your needs. It netted me my unlock code plus an additional £25 credit(I'd already received £20) so did have an effect.
Edited by BlueMoonRising, 14 March 2013 - 11:38 AM.